balanced scorecard (BSC) and fuzzy AHP; and (3) it explored practical application and illustrated the efficacy of the procedures and algorithms. It used a real-world case study in a large steel manufacturing company to present the applicability of the system. Finding SBU priorities would help the corporations to develop strategies and policies to manage and improve SBU performance. Keywords Strategic business unit Á Innovation performance management Á SBU performance Á Balanced scorecard Á Fuzzy analytic
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ISSN 1940-204X Tri-Cities Community Bank – A Balanced Scorecard Case Tom Albright University of Alabama Stan Davis University of Tennessee at Chattanooga Case A: BSC Development makers toward long-term value creating activities. Chris thought the BSC could be used to improve the financial performance of TCCB. In late December 2006‚ she approached the chief executive officer (CEO) and requested permission to implement the new program. TCCB’s CEO was apprehensive about the new program. His reluctance
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performance appraisal system came into vogue since 1996 incorporating customer satisfaction rating as one of the elements determining the performance of a branch manager in Citibank. Why has Citibank introduced a Performance Scorecard? The implemented performance scorecard specifies goals and measures manager’s performance in 6 areas: Financial
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Executive Summary Canadian Air Transport Security Authority (CATSA) maintains 3 critical issues. These issues are processing inefficiency‚ lack of communication between the departments‚ and insufficient planning. Mark Duncan has been given the task to fix these critical issues. Mark plans to use business intelligence (BI) system to help with these critical issues. Ideally a BI system should help analyze data by department‚ record important information‚ and help forecast traffic for future periods
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of data analysis using numerical techniques e.g. ROCE‚ RI and EVA. Question 2‚ in recent sittings‚ has often asked for the application of a performance management framework such as the balanced scorecard‚ the building blocks model‚ the performance pyramid and the performance prism. The balanced scorecard and the buildings blocks model are due to be tested. In section B (30-50 marks in total) you will need to choose two questions from a choice of three. Each question will be worth between 15 and
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corporate information technology through the balanced scorecard Wim Van Grembergen Rik Van Bruggen UFSIA (University of Antwerp) Prinsstraat 13 B 2000 Antwerp Belgium Contents: Abstract Introduction The BSC method Evaluation of corporate information technology with the BSC Applying the IT balanced scorecard IT balanced scorecard practice Conclusion: efficiency and effectiveness References Biographies Abstract The balanced scorecard (BSC) is a recently developed strategic management
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Scorecard Nicholas McLaughlin BUS/475 Victor De Jesus Introduction This paper is a manner of having a balanced score card so that all angles of the company will be maintained and one does not become more important than the other does. When the scorecard is balanced then it is almost impossible for one part of the company to lack the attention that it needs. When the scorecard is properly balanced it is possible that a proper strategic plan is in place. Customer Value
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2010. Retrieved from http://afl.maori.nz/panui/publications.htm * Aotearoa Fisheries Ltd (2010). AFL Annual Report 2009. Retrieved from http://afl.maori.nz/panui/publications.htm * Kaplan‚ R.S. & Norton‚ D.P. (2001). Transforming the Balanced Scorecard from performance measurement to strategic management: part I. Accountings Horizons‚ Vol 15‚ (1)‚ 87-104 * Morris‚ M.‚ Schindehutte‚ M. & Allen‚ J. (2003). The entrepreneurs business model: towards a unified perspective. Journal of Business Research
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performance scorecard. It’s basically an attempt to highlight the importance of a diverse set of measures instead of the single financial performance in achieving the strategic goals of the division. Specifically‚ from Frits Seeger’s point of view‚ the high service quality strategy and other dimensions were critical to the long-term success of the franchises. The customer satisfaction and strategy implementation indicators‚ therefore‚ were introduced into the new performance scorecard. Consequently
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nuclear crisis? Why did financial giant UBS adopt a radically new compensation model in late 2008? Did it work? How can RIM’s (now known as BlackBerry) problems and potential opportunities be understood? How did the RCMP go from being a Balanced Scorecard poster child to requiring its honour restored in
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