A.D. Machuca Reprint R0411G This document is authorized for use only in PGDM / Operations and Supply Chain Management by Dr. Sourabh Bhattacharya at Institute of Management Technology‚ Hyderabad (IMT‚HYD) from November 2013 to March 2014. HBR Spotlight The 21st Century Supply Chain COPYRIGHT © 2004 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED. Managing the modern supply chain is a job that involves specialists in manufacturing‚ purchasing‚ and distribution
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Ritz Carlton Case Group C-2 Arthur Ferrandez Georg Zollinger Joan Alba Joy D’souza Lisa Wesner Timothee Hochet Q1: What is Ritz Carlton really selling? • First of all‚ it is crucial to have clearly in mind the difference between the two companies involved in the case‚ Millennium Partners and the Ritz-Carlton company; • Millennium Partners: a real estate development group focusing on luxury flats in major US cities‚ which diversified its portfolio by investing in the hotel business. • Ritz-Carlton:
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The Ritz-Carlton Case The Ritz-Carlton hotel company is a leading hotel management company operating 38 hotels and resorts all over the world. There will be a new hotel opening as part of a multi-use facility owned by Millennium Partners. When James McBride‚ the general manager of the new Ritz-Carlton Hotel‚ is responsible for opening the new hotel‚ he faced a challenge. There are some doubts with the “Seven Day Countdown”‚ a training method to the new employees. Brian Collins‚ manager of hotels
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The Ritz-Carlton – Specializing in Customers is exactly what is. This is what the Ritz is all about and they have the awards to prove it. Since technology has taken over the world within the last decade‚ businesses have heavily relied on the technology to help support their everyday processes‚ and our personal lives has came accustomed to it‚ also. The Ritz-Carlton utilizes technology‚ but they are refusing to follow suit of other hotel chains. A lot of other hotel chains are switching or experimenting
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HBR Case Study BY EDWARD E. LAWLER III COMMENTARY BY ANNA PRINGLE‚ F. LEIGH BRANHAM‚ JIM CORNELIUS‚ AND JEAN MARTIN Why Are We Losing All Our Good People? Sambian Partners has prided itself on being a great place to work‚ but now talented employees are leaving. What’s going on? MARY DONILLO‚ the head of human resources at Sambian Partners‚ motioned Tom Forsythe‚ Sambian’s assistant director of commercial design‚ to a comfortable chair in her office. It was late on a Thursday afternoon‚ and the
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HBR Case Study Why Are We Losing All Our Good People? This is all about a very common trend prevailing in most of the companies‚ Attrition of employees. Very often employees leave a company when they find a better job or some other career option. This is the case of a company named Sambian Partners‚ where Mary‚ the head of HR and Helen‚ the CEO face a lot of problem when Tom‚ one of their trusted employees quits their company and joins J&N which is supposed to be their competitor. Then the
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HBR: Ikea I feel that Mrs. Barner should cut the contract and walk away from the company. As stated in the paper the Indian government does not enforce the laws protecting the citizens from labor issues. I feel this is ingrained in their culture‚ and has been this way for hundreds of years. There is not a guarantee that is will stop in the long term‚ which will lead them‚ to be in the news yet again. Ikea claims that they visited the facility and did not see signs of poor working condition
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elBulli 1. What factors made elBulli the best restaurant in the world? Which elements of the elBulli experience create value for customers? Generally when you think of the best restaurant in the world you would expect a great location in a big city‚ a modern building‚ an excellent customer service and regularly opening hours. All of them have nothing in common with elBulli. It is just different. It is really a challenge to place a reservation at this restaurant and it is even a bigger challenge
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Introduction to the Company The Ritz-Carlton Hotel Company is one of the premier hotel management companies in the world today. Their goal of providing world-class service to its guests is rooted in tradition. History The Ritz-Carlton tradition begins in the early 1900s in Europe. Caesar Ritz a well-known hotelier transformed the Ritz Paris and the Carlton in London into the redefined standard of luxury hotels in the early 1900s. Caesar Ritz died in 1918 but his wife continued the expansion
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------------------------------------------------- MGMT 5303 ------------------------------------------------- CORPORATE & BUSINESS STRATEGY ------------------------------------------------- CASE STUDY 1– APPLE ------------------------------------------------- dUE: monday‚ JANUARY 23‚ 2012 “Apple Inc. 2010” By Group 5: Gautam Pangaonkar David Mead Mark Deveny Lindsey Liotta Apple’s Performance Glance at the history: Apple in 2001 had to go through hardships
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