Guiring‚ Ramon SERVICE QUALITY AT THE RITZ-CARLTON HOTEL COMPANY‚ L.L.C. 1. What value does a focus on the Gold Standards have for The Ritz-Carlton? Service quality for Ritz-Carlton Hotel was not that too complicated to understand. To be analyzed over-all‚ the company just focused into two kinds of people who were involved: CUSTOMERS and EMPLOYEES. The service quality of Ritz-Carlton was like in a cycle between the ends of spectrum through information technology‚ which is one of the company’s
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increased rate of unemployed and job dissatisfaction. As imply‚ many people engaged in direct selling because direct selling have the vast opportunities available to young and old alike to earn additional income to supplement their lifestyle‚ and in this case‚ their golden years. The context of this study will define what sales agent is‚ how they perform; what are the importance of rewards to the effectiveness performance of sales agents in selling products and how does distributors motivate their salespeople/sales
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CASE QUESTIONS: ENTREPRENEURIAL FINANCE General Instructions: Unless instructed otherwise‚ please answer all questions concisely and accurately on one page. Aristotle Onassis 1. What was the key to Onassis’ success as an entrepreneur? Please give me 5 specific examples when he demonstrated his entrepreneurial talents (e.g.‚ identified new opportunities‚ took risks‚ took action‚ and displayed courage)? 2. How did Onassis take advantage of his knowledge of finance and willingness to take risk to
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models. 2 Must-Read Article Inventory • • • • “Decision trees”‚ Robin Greenwood (HBR‚ March 2006) “Note on Linear Programming”‚ Jonathan Eckstein (HBR‚ November 1992) “Sampling and Statistical Inference”‚ Arthur Schleifer (HBR‚ August 1996) “Decision Analysis”‚ (HBR‚ December 1997) 3 Widely used Books for Quantitative Methods • Dance with Chance • Black Swan 4 QUANTITATIVE METHODS CASE MAPPING Chapter Basic Concepts of Scales & Measurements Detailed Syllabus Nominal‚ ordinal
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HBR CASE STUDY ON “THE BEST OF INTENTIONS” - John Humphreys Submitted To Prof. Neeta Jain FORE School of Management Analysis Submitted By – Aayushi Singh (221002) Anjali Gera (221001) Ankit Arora (221022) Deeptiman Dasgupta (221039) Gaurav Maheshwari (221049) Gagandeep Chawla (221046) Analysis 1 – Issues in the case The major issues in the case are: i. Discrimination between employees – a) On grounds of gender : Some territories of business at AgFunds were conservative and the customers
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HBR CASE STUDY Good Money After Bad? Jack Brandon’s initial idea has not panned out‚ and the cash is nearly gone. But he’s got a new plan. Will you back him a second time? by John W. Mullins F Daniel Vasconcellos overlooking the sparkling lights of San Francisco‚ Christian Harbinson gazed across the bay to the hills above Sausalito. “There’s nothing like a vigorous hike‚” he thought‚“to clear the mind before a crucial meeting.” It was a mild March evening‚ and the 35-year-old venture
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Introduction International Business Professor Dr. Sjoerd Beugelsdijk Case 6.2 Sony: Managing the International R&D Network [pic] December 2‚ 2009 Group #22 Jaime Ríos Balandrano s1797077 CHAPTER SIX – SONY 1. How did Sony internationalize its R&D activities? What were the initial motivations for Sony to establish technology centres abroad? How would Kuemmerle categorize the R&D centres at Sony? Sony’s internationalization was in a slow-cautious way. Sony
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1. Indian Airlines Corporation vs Sm. Madhuri Chowdhuri And Ors. on 27 May‚ 1964 The suit arose out of an unfortunate and tragic air crash at Nagpur when a Dakota air plane VT-CHF crashed soon after it started flying from Nagpur to Madras. All the passengers and the crew were killed and the only person who escaped with severe injuries and burns was the Pilot‚ Desmond Arthur James Cartner. This accident took place on the 12th December‚ 1953 at about 3-25 a.m. In that Aircraft travelled one Sunil
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This case analyses situation described in the HBR article about EnClean. 1. Major issues facing EnClean. A. Stock price is down more than 85% from its high of $22. Company has been losing money since the first quarter of 1992. Financial fundamentals are sagging: · Gross margin is dropping; · SG&A are too high; · debt is huge; As a result‚ investors have lost confidence in the company. B. Managerial incompetence. COO has lost control over several major company ’s SBUs. Since
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The individual brand collection strategy currently employed is what spurred and created the competitive advantage that distinguishes and differentiates Rosewood from its corporate‚ cookie-cutter‚ competition‚ including Four Seasons and the Ritz-Carlton. The iconic hotels are “Trophy properties so distinctive‚ each could thrive on its own name‚ without any corporate identification.”(Dev‚Stroock) The
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