BUSINESS CASES FOR ERP IMPLEMENTATIONS NORA AL-TWAIRESH‚ ABDULLAH S. AL-MUDIMIGH Department of Computer Sciences‚ College of Computer & Information Sciences King Saud University‚ Riyadh Department of Information Systems‚ College of Computer and Information Sciences King Saud University‚ Riyadh E-mail: twairesh@ksu.edu.sa mudimigh@ksu.edu.sa ABSTRACT The rising expenses of information systems and their growing importance to organizations have made the justification of projects increasingly critical
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ABSTRACT This paper titled “An Assessment of SIWES Implementation in Line with Educational Reforms in Nigeria” reviewed the functions of the various actors saddled with the responsibility of implementing the Students Industrial work Experience Scheme (SIWES). It concludes that although the scheme is not defective in design‚ its implementation still leaves much to be desired. It particularly identified the placement of students‚ payment of student allowances‚ inadequate supervision‚ and lack of tailor-made
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Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize‚ automate‚ and synchronize sales‚ marketing‚ customer service‚ and technical support. Roles of Customer Relationship Management (CRM) in Airline Industry: Today’s global marketplace‚ airlines are countered with unstable and highly competitive business environment. Most airline companies perceive that it is increasingly important to
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CRM of MAKRO Let me start by giving a brief idea of what Customer Relationship Management means. CRM‚ or Customer Relationship Management‚ is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. True CRM brings together information from all data sources within an organization (and where appropriate‚ from outside the organization) to give one‚ holistic view of each customer. It’s a strategy used to learn more about customers’ needs
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CRM programs at Westside Each west side outlet blends products‚ ambience‚ customer service and facilities to create a stand out shopping experience. * The stores are spacious (10‚000 to 20‚000 square feet each)‚ designed to look and feel international‚ and products are displayed attractively. * The Westside outlets in Mumbai and Hyderabad have an additional drawing card: Taj Cafés that serve delicious pastries‚ sandwiches and coffee. Something new every week Repeat customers or those
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would this information be vital to Carnival Cruise? The annual revenue for just the U.S economy was 37.85 billion dollars and the annual increase for the company is 7.4% (Cruise Ship Industry Statistics). That is a huge profit margin and is vital reason why the cruise industry takes strategic management so seriously. Strategic management also helps companies figure out how to create better and more profitable business strategic plans. This helps Carnival Cruise make tough decisions biased among
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cited disadvantages of CRM is that it can lead to dehumanization in sales processes. Instead of learning from firsthand experience which services and products clients prefer‚ salespeople access information digitally stored in databases. Some professionals believe that selling is most effective when sales professionals are able to appeal to clients at a visceral level. Some critics point to the the technical disadvantages of customer relationship management. In most cases‚ these systems are implemented
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CRM and SCM are both different management concepts: one focusing on concepts used by companies to manage relationship with their customers while the other focuses on planning‚ implementing and controlling the operations of supply chain. Both the concepts are similar in the way that they can be used to improve organizations functionality in the respective departments. Both management tools can be integrated with the ERP software. Both CRM and SCM can offer benefits in terms of lower costs‚ higher
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SugarCRM is the commercial Open Source Customer Relationship Management (CRM) software for companies of all sizes. Sugar easily adapts to any business environment by offering a more flexible‚ cost-effective alternative than proprietary applications. SugarCRM’s open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. SugarCRM comes in three editions SugarCRM Open Source‚ SugarCRM
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ITSY/0059 CO PY IBS Center for Management Research ERP Implementation Failure at Hershey Foods Corporation D O N O T This case was written by P. Indu‚ under the direction of Vivek Gupta‚ IBS Center for Management Research. It was compiled from published sources‚ and is intended to be used as a basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. 2008‚ IBS Center for Management Research. All rights
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