A Project Report On “CRM practices in Retail Sector” Submitted to: Prof. Sushil Chaurasia Tolani Institute of Management Studies Submitted by: Neha Das Retail sector is one of India’s fastest growing sectors with a 5% compounded annual growth rate. Retail is India’s largest industry. It accounts for over 10% of the India’s GDP and around 8% of the employment. Driven by changing lifestyles‚ strong income growth and favorable demographic patterns‚ Indian retail is
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Business environment of CRM When a person or an organization entrusts with their investment or any kind of input then they are a “CUSTOMER”. Also the individual or the organization is customer of some individual or an organization. Now managing the relationship between these two parties is known as customer relationship management. Few examples to state would be: Tourist and government People and government Consumer and corporate The business environment affecting these two parties is of importance
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The Rio de Janeiro Carnival - Rio de Janeiro‚ Brazil The Carnaval in Rio de Janeiro is a world famous festival held before Lent every year and considered the biggest carnival in the world with 2 million people per day on the streets. The first festivals of Rio date back to 1823. The typical Rio carnival parade is filled with revelers‚ floats and adornments from numerous samba schools which are located in Rio. ur number one is Rio Fest. The first records of Carnival festivities in Rio de Janeiro
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Role of CRM in Retail CRM has been defined as a process; as a strategy‚ a philosophy‚ a capability‚ or as a technological tool .However‚ CRM is definitely more than just technology. While technology is a key enabler‚ it is only a means to the end and most authors view CRM as a combination of strategy and information systems focusing company’s attention on customers in order to serve them better (Chan‚ 2005). CRM is considered to unite the potential of relationship marketing strategies and
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CRM EXAM REVIEW Q1 1.1 The definition of CRM The systematic combination of people ‚processes and technology that is designed to enable an enterprise to find ‚acquire‚and retain customers 1.2 Globalization Extensive competitors Widespread usage in internet Record the customers information in 360 view Q 2 2.1 Mass Marketing vs Relationship Marketing Mass Marketing: is a market coverage strategy in which a firm decides to ignore market segment differences and go after the whole market
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them refuse to accept their age and long to be younger‚ or older in Jim’s case. They become exasperated with the limitations of their age‚ and cannot accept the fact that age is not able to be changed. However‚ when the carousel arrives they have to restrict their temptations. Therefore‚ throughout the story‚ acceptance is shown by the actions of the characters in the carnival‚ as well as the people being recruited by the carnival. The first way acceptance is shown is through Charles Halloway. He exemplifies
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To provide background regarding the Empress Luxury Lines case‚ in the case Kevin Pfeiffer‚ a computer technician initially told Antonio Melendez that it appeared that top management found a way to fund the computer system upgrade that he requested two years prior. The beginning of this originated from problems incurred with the computer system when it was hit by a power surge from fierce thunderstorms from the night before. When this occurred‚ Phil Bailey‚ who was Kevin Pfeiffer’s supervisor was
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STRATEGY IMPLEMENTATION I. What is strategy? * Defined from atleast 2 perspectives: 1. From the perspective of what an organization intends to do * The broad program for defining and achieving an organization’s objectives and implementing its missions 2. Pattern of the organization’s responses to the environment over time * Every organization has a relationship with its environment that can be examined and described * This view includes managers who are reactive—who respond
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Int. J. Emerg. Sci.‚ 2(1)‚ 134-148‚ March 2012 ISSN: 2222-4254 © IJES CRM Performance Measurement Process Reza Allahyari Soeini‚ Behzad Jafari‚ Mohammadreza Abdollahzadeh NOORETOUBA Virtual University‚ Tehran‚ Iran‚ NOORETOUBA Virtual University‚ ICT research center of IS‚ Iran‚ NOORETOUBA Virtual University‚ Tehran‚ Iran‚ jafaribehzad@aol.com Abstract. Customer Relationship Management (CRM) has become one of the tools to make competitive advantage in various businesses by the advantages
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The Leisure-Cruise Industry February 17‚ 2011 Business Management Introduction One of the rapid producing leisure industry divisions‚ the cruise industry faces several challenges. Whereas supply continues to rise at double-digit levels‚ demand battles to keep speed. Known the demands on communications and the jeopardy of an eroding on-shore practice‚ less port are in a location to provide accommodation the cruise lines as supply grows. At the similar time‚ the community sector’s inspection
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