"Carnival cruises crm case study" Essays and Research Papers

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    Managerial Economics Market Analysis Report – Cruise Sector Blue Group #9 Matteo Tuninetto Frosina Bollo Antonio Marchitelli Anna Rottmayr ME – Market Analysis Report Blue Group # 9 Page 1 of 14 Content 1. Market definition 3 2. Cost structure 3 2.1. Capex vs. Opex 4 2.2. Fixed vs. variable costs 5 2.3. Entry costs 6 3. Demand drivers 7 3.1. Purchase decisions 8 3.2. Trends in demand that affect revenues 8 4. Competitive situation 9 4.1. Market Concentration 10 4

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    Adaptive Cruise Control

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    ABSTRACT Cruise control system is developed for highway driving. This system is useful for driving in roads which are big‚ straight‚ and the destination is far apart. When traffic congestion is increasing‚ the conventional cruise control becomes less useful. The adaptive cruise control (ACC) system is developed to cope up with this situation. The conventional cruise control provides a vehicle with one mode of control‚ velocity control. On the other hand‚ ACC provides two

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    Crm at Icici Bank

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    Initiatives The use of Customer Relationship Management (CRM) in banking has gained importance with the aggressive strategies for customer acquisition and retention being employed by banks in today’s competitive milieu. This has resulted in the adoption of various CRM initiatives by these banks to enable them achieve their objectives. The steps that banks follow in implementing Customer Relationship Management (CRM) are: Identifying CRM initiatives with reference to the objectives to be attained

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    examine the role that Caribbean cruise tourism is playing in the economies and social sectors of the region. What are the economic and social costs/ benefits derived from this type of industry? What should Caribbean countries be doing to derive more benefits and mitigate social and environmental damage? | Table of Contents INTRODUCTION 3 ECONOMIC IMPACTS 3 SOCIAL / SOCIAL-CULTURAL IMPACTS 7 ENVIRONMENTAL IMPACTS 11 RECOMMENDATIONS 16 THE FUTURE OF CRUISE TOURISM 20 CONCLUSIONS 23 Bibliography

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    Crm Research

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    Contrast the differences of force used by the police in carrying out their duties to include reasonable force legitimate force and excessive force. Explain the Supreme Court standard of the ultimate seizure‚ “i.e. deadly force as determined in the case of Tennessee v. Garner Compare the use of “Miranda Warnings” when questioning suspects who are in police custody with those who are not in police custody. Determine when a statement made is inadmissible in court. Week 5 Describe the dual court system

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    The five functions of CRM are sales‚ marketing‚ support‚ finance and executive. Some examples that would fall in the sales category would be lead/prospect generation‚ qualification‚ distribution‚ tracking‚ analysis‚ reporting‚ meeting planning‚ proposal generation and support‚ and competitive analysis. Some examples of marketing would be campaign management‚ literature fulfillment‚ marketing penetration and segmentation‚ event planning‚ analysis & reporting‚ database marketing‚ list management‚

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    Cruise Ship Impairment

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    1. How should Smooth Sailings’ mana gement perform the recoverability test for the cruise ship as of December 31‚ 2010? FASB ASC paragraph 360-10-35-23 states that for measuring an impairment loss‚ long-lived assets should be group with other assets and liabilities at the lowest level for which identifiable cash flows are largely independent of the cash flows of other assets and liabilities 2. What assets and liabilities should be included in the “asset group” as defined by ASC 360- 10

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    Optimal Crm Strategies

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    Optimal CRM Implementation Strategies Seung Hyun Kim Department of Information Systems‚ National University of Singapore‚ Singapore 117417‚ kimsh@comp.nus.edu.sg Tridas Mukhopadhyay Tepper School of Business‚ Carnegie Mellon University‚ Pittsburgh‚ Pennsylvania 15213‚ tridas@cmu.edu A lthough companies have spent a great deal of money to adopt CRM (customer relationship management) technologies‚ many have not seen satisfactory returns on their CRM implementations. We study optimal CRM implementation

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    Crm Practices in Banking

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    [pic] INTRODUCTION 1.1 ‘Banking’ on CRM’ “Competition and globalization of banking services are forcing banks to be productive and profitable. To retain High Net Worth individuals‚ banks should focus strongly on relationship management with customers. Innovative Customer Relationship Management (CRM) strategies and cutting edge software can help‚ to a great extent‚ in achieving the desired results. To provide customized services‚ banks are opening Personalized Boutiques which

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    Marketing Mix and Crm

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    and the end of the marketing process.” (Kotler‚ 2011) Product:- The product is mostly developed after doing a market research and judging the demand of the market but sometimes market research also does not provide reliable result as in the case the market research showed that the market is not ready for the product but the company went against the market research results and launched the product and the product was a huge success. So development of the product is not always derived from customer

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