CRUISE SHIP A cruise ship or cruise liner is a passenger ship used for pleasure voyages‚ where the voyage itself and the ship’s amenities are part of the experience‚ as well as the different destinations along the way. Transportation is not the prime purpose‚ as cruise ships operate mostly on routes that return passengers to their originating port‚ so the ports of call are usually in a specified region of a continent. The rapid growth and specialization process experienced by the cruise industry
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Carnival Cruise Lines is a British-American owned cruise line‚ based in the Doral suburb of Miami‚ Florida in the United States. Originally an independent company founded in 1972 by Ted Arison‚ the company is now one of eleven cruise ship brands owned and operated by Carnival Corporation & PLC. The company has the largest fleet in the group‚ with twenty two vessels currently in operation. Executive control of the company is provided by the North American division of Carnival Corporation‚ headquartered
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ABSTRACT CRM (Customer Relationship Management) is an integrated approach to identifying‚ acquiring‚ retaining and delighting customers. The purpose of this thesis is to analyze the impact of Customer Relationship Management Process on Customer Retention with reference to Banking Sector. We describe the objectives of Customer Relationship Management (CRM) in Customer Retention which is very important for the survival of companies in today’s competitive environment. CRM helps organizations maximize
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Title of the Dissertation Project – DO CRM HAVE BECOME A NESSESITY IN INSURANCE SECTOR? Aims/ objectives ▫ What I you want to find out/ research? I want to study the whole system of customer relationship management and its necessity in Insurance Sector. It will be an analytical research to find out whether Really the Insurance Sector requires CRM initiatives which fulfills the customers expectations or not. ▫ Why? Demand Side-In coming
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Last summer I went on a cruise to the Bahamas and this has been a very good memory that will stick in my mind for as long as I live. I had such a great time and I wish I can go back again and have an adventure of a lifetime and make more memories with my family and friends. We did a lot of different activities while we were there and not much time. I swam in the ocean and the water was so cool and refreshed I felt like I was in a clean pool. It was very hot there and always in the day because the
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Executive Summary Canyon Ranch is the gold standard in destination spas and enjoys commanding rates that are much higher than other destination spas‚ but there are signs of increasing competition. Day spas are aligning themselves with medical professional and offered services in nutrition‚ homeopathy‚ physical therapy and general medical practice. Also some hospitals were starting to provide spa treatments and wellness centers with nutritionists. Canyon Ranch is now faced with questions as to how
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CRM System for Mall Management A Second Review Report (Submitted by Dineshkumar V‚ Roll No: 1007MBA0329‚ Reg No: 68310100138) 1 NEED FOR THE STUDY The objective is to study the importance of CRM system on mall management and to know why business people are shifting to CRM applications. Also in this business world the customer is the superior to all. So to study on how to attract new
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CRUISE SHIP: HOLLAND AMERICA Holland America Line operates a fleet of 15 premium cruise ships offering more than 500 cruises annually on all seven continents. Holland America Line operates Cruise Tours to Alaska that combine a cruise with a land experience. CRUISE SHIPS Make annual World Voyages‚ sailing around the world‚ usually ranging from January to March/April/May. Statendam Class (S Class) - They were the first new HAL cruise ships to incorporate features like the atrium‚ the two-deck
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System in an organization. Q.Please read the case study given below and answer the questions given at the end Case Study The near past saw the effective implementation of the online services including Electronic Customer Relationship Management (e-CRM) solution by the US-based IT giant IBM. The conceiving and implementation of online e-CRM solution by IBM was scheduled in association with the leading CRM software vendor - Siebel Systems. The process followed
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The creativity of people and sustained marketing of companies allowed the passenger liner industry to transform from a pure transport function to an almost pure tourism function into the global cruise line industry that we know today. The main goal of the supply chain‚ sometimes referred to as the value chain‚ is to create value. In an end-customers’ context‚ value is the measure of desire for a product and its related services (1) customer relationship management‚ (2) customer service management
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