significant interest from both academicians and practitioners‚ customer relationship management (CRM) remains a huge investment with little measured payback. Intuition suggests that increased management of customer relationships should improve business performance‚ but this intuition has only inconsistent empirical or real world support. To remedy this situation‚ this study identifies a core group of expected CRM benefits and examines their ability to increase a firm ’s value equity‚ brand equity and
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Copa Cruises - Welcome Aboard! Copa Cruises is a 40-year old company that offers dining and sightseeing cruises. What started with only one ship at Maryland’s Eastern Shore‚ is now a big business operating at multiple locations with 40 vessels. Copa operates scheduled tours at least twice daily during the peak travel/tourism seasons at each of its locations. The total number of scheduled tours varies based on the number of vessels available at each location. Copa also offers its ships exclusively
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Administration North American Cruise Statistical Snapshot‚ 2011 Office of Policy and Plans For additional information about the Office of Policy and Plans and its products and services‚ contact: Information Service Phone: 202-366-2278 Fax: 202-366-7403 Email: data.marad@dot.gov Mail: Office of Policy and Plans Maritime Administration U.S. Department of Transportation 1200 New Jersey Ave. S.E. Washington‚ D.C. 20590 March 2012 eee North American Cruise Statistical Snapshot
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Health Cruises Case Read the Health Cruises Case and submit answers to the following questions. 1. What is the minimum number of passengers Health Cruises must sign up by November 20th to break even? [show your calculations] Considering that an average ticket price is $1500 and the cost per passenger is $200‚ each sold ticket generates $1‚300 of the positive cash flow. Since $295‚000 of the initial capital had been spent by November 14th‚ the following minimum number of passengers must
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HILTON HOTELS CASE Business Context/Key Business Drivers Hilton Hotels is one the biggest lodging company worldwide and has been recently acquired by Blackstone Group. In 2007 Hilton’s portfolio characteristics are: • close to 3‚000 hotels between all its brands; • Properties can be: a) directly owned; b) managed; c) franchised. The latter is the most common solution; • covers almost the possible spectrum of lodging. The IT function is considered part of the core business and the
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overhead costs from the linear is $2603.23. 2.3 Cost Prediction 2.3.1 Increased Labor Hour Prediction If John Cruise was to raise the labor hours for Island Wheels Ltd to 8500 hours‚ then the overhead costs would stand at $81400 [(44000+(4.4*8500)] and $84432 [46862+(4.42* 8500)] when used High Low method and Regression analysis respectively. 2.3.2 Increased Machine Hour Prediction If John Cruise was to raise the machine hours for Island Wheels
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1. What is the minimum number of passengers Health Cruises must sign up by November 20th to break even? [show your calculations] Fixed Cost = 220000+10000+65000 = 295000 Variable cost per passenger = 200 Revenue = 1500 per passenger X # of passengers (# of passengers = x) Revenue – Cost = Profit 1500x – (200x+295000) = 0 x = 226.92 rounded up to 227 passengers to break even 2. Should Health Cruises go ahead with the cruise since 200 people have signed up by November 14th?
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Carnival Brazilian Carnival History is richer‚ more varied and more interesting than most people think. There is much more to Carnival than just parties. The carnival can trace its roots back to an ancient Greek festival held each spring to honor Dionysus‚ the god of wine (“Brazilian Carnival in Rio”). The Romans adopted the festival to honor two of their gods‚ Bacchanalia and Saturnalia. During the Roman festival‚ slaves and masters would exchange clothes and spend the day in drunken revelry. The
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1 Carnival Corporation Content: -Company overview -Statement from Chairman and CEO -Early history - Company Environmental consideration -Company income statement -Company culture -Final conclusion -Reference page
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ENW040- The Carnival What is the first thing that you think about when you hear the word Carnival? There are a lot of holiday In the Dominican Republic‚ there is something called the carnival. It is a very special celebration that happens every year during the whole month of February‚ where every city has their parade every week. It is also one of
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