Office based CRM systems are powerful tools‚ but once outside a computer environment the user is completely disconnected from the wealth of information afforded by the CRM (Maximizer‚ 2015). The mobile CRM deployments were a huge benefit to Dow Corning and DirecTV. CRM was implemented on mobile devices and also on tablets. This provided great connection between the customers and the company. The goal for Dow Corning and DirecTV was to provide excellent customer service and to make it easy for Dow
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Dissertation Cruise Industry Chantal Maas 84298 Mr. A. de Groot Year 2010/2011‚ module 1 and 2 Declaration of own work 1. This work is composed by me. 2. This work has not been accepted in any previous application for a degree or diploma‚ by me or anyone else. 3. The work of which this is a record is done wholly by me. 4. All verbatim extracts have been distinguished by quotation marks and the sources of my information have been specifically acknowledged
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Case 1(b): Riding the Tide of Growth- Carnival Cruise Lines Carnival Corporation Headquarters: Florida‚ USA Revenue: $10.9 billion (2011) Attracts about 10 million guest annually The emergence and growth of the cruise industry were mainly contributed by the arrival of new jet technology in 1960s. The shipment was transferred to cargo planes. Taking the advantage of this global change‚ in 1972 Ted Arison founded Carnival Cruise Lines with the ´´fun concept´´ and has made it become the largest
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important metrics that are most important to monitoring results for a cruise line company like Carnival would include but are not limited to Revenues by Geographic Area (you can monitor which region is more profitable)‚ Balance Sheet‚ Revenue by Segments (Carnival offers both cruises and tours) and Selected overall that would include fuel consumption‚ cruise operating expenses break down and passengers carried during a specific cruise line trip. (Attached is an example of Carnival’s Revenue by Segment
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Cruise Industry Table of Contents Page 3 Executive Summary Page 4 - 6 Topic Paper Page 7 Work Cited Page Executive Summary Cruise Industry gives people the opportunity to get away on a ship that will take them away from many of their daily activities like work‚ and stress. There are many different reasons people decide to take a cruise such as value‚ convenience‚ choice‚ see new places‚ comfort‚ and even family get together. The
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Inhalt Introduction ................................................................................................................................................................................ 3 Expert Introduction ................................................................................................................................................................. 3 Konrad Beikircher ..................................................................................................
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CRUISE TOURISM Student’s name: Rarenko Daria Module Tutor: Ms. L. Philippatos FP - MA Module Title: Academic Writing Date of submission: “ Old and young ‚ we are all on our last cruise.” Robert Louis Stevenson (http://www.brainyquote.com) Summary The aim of this report is to present and analyze one of the most popular fields of international tourism‚ cruise tourism. There is specific
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MID 107 Cohort: Spring 2015 Alec Lekas January 16‚ 2015 The Industry of Cruise Liners and How They Succeed Introduction Over the course of this paper‚ the Cruise Line industry will be thoroughly examined and discussed in order to answer some important questions. First‚ the current state and some brief history of the industry will be looked at. Some topics that will be discussed will be the structure of the industry‚ trends within it‚ the treat of substitutions and new entrants
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MBA 623 | North American Cruise Industry | Table of Contents Executive Summary 2 Cruise Industry Overview 2 Market Overview and Structure 2 Industry and Customer Segments 5 Target Market Analysis 7 Carnival Cruise Lines 7 Target Market Analysis 7 Positioning Strategy 7 Royal Caribbean Cruise Lines 8 Target Market Analysis 8 Positioning Strategy 9 Norwegian Cruise Lines 9 Target Market Analysis 10 Positioning Strategy 10 Disney Cruise Lines 11 Target Market Analysis
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Chapter 3 Customer Relationship Management: A Vision for Higher Education Gary B. Grant and Greg Anderson Web Portals and Higher Education Technologies to Make IT Personal Richard N. Katz and Associates A Publication of EDUCAUSE and NACUBO Copyright 2002 Jossey-Bass Inc. Published by Jossey-Bass‚ A Wiley Company. Reprinted by permission of John Wiley & Sons‚ Inc. For personal use only. Not for distribution. 3 Customer Relationship Management A Vision for Higher Education Gary
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