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    (2002) 35 Silvia Figini and Paolo Giudici (2002)‚ “Statistical Model for Customer Satisfaction Data”‚ Working Paper‚ University of Pavia Willard Hom (2000)‚ An Overview of Customer Satisfaction Models‚ RP Group Proceedings‚ California Community Colleges. 38 Sachin Gupta‚ Edward McLaughlin‚ & Miguel Gomez (2007)‚ “Guest Satisfaction and Restaurant Performance 40 Mohsin‚ Asad‚ Ryan‚ & Chris‚ (2005) 41 Laurette Dube & Leo M Renganathan (2000) 42 Jay Kandampully and Dwi Suhartanto (2000)

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    • Compare the two cases in terms of methods‚ costs (if applicable)‚ and effectiveness of the outcomes (3 points). Both cases are a form of an alert identification subsystem belonging to the parent HELP System. Furthermore‚ both cases did not explicitly state vocabulary and ontology used. However‚ I can infer based on my knowledge in the field now that diseases‚ diagnoses‚ laboratory and procedures follow ICD 10‚ SNOMED‚ LOINC and CPT ontology for coding and that interoperability is achieved by

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    There have been a number of cases of feral children raised in social isolation with little or no human contact. Few have captured public and scientific attention like that of young girl called Genie. The girl was given the name Genie in her case files to protect her identity and privacy. "The case name is Genie. This is not the person’s real name.She spent almost her entire childhood locked in a bedroom‚ isolated and abused for over a decade. Genie’s case was one of the first to put the critical

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    Case Studies C-1 INTRODUCTION Preparing an effective case analysis C-3 CASE 1 CASE 2 CASE 3 CASE 4 CASE 5 CASE 6 CASE 7 ABB in China‚ 1998 C-16 Ansett Airlines and Air New Zealand: A flight to oblivion? C-31 BP–Mobil and the restructuring of the oil refining industry C-44 Compaq in crisis C-67 Gillette and the men’s wet-shaving market C-76 Incat Tasmania’s race for international success: Blue Riband strategies C-95 Kiwi Travel International Airlines Ltd C-105 CASE 8 Beefing up the beefless

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    Cass DEVELOPING COOPERATIVE project CLIENT-SUPPLIER RELATIONSHIPS: How much to Expect from Relational Contracts? FORTHCOMING CALIFORNIA MANAGEMENT REVIEW‚ WINTER 2009 NUNO GIL SENIOR LECTURER (ASSOCIATE PROFESSOR) CENTRE FOR RESEARCH IN THE MANAGEMENT OF PROJECTS (CRMP)‚ MANCHESTER BUSINESS SCHOOL‚ THE UNIVERSITY OF MANCHESTER‚ BOOTH STREET WEST‚ MANCHESTER‚ M156PB‚ UK‚ E-MAIL: NUNO.GIL@MBS.AC.UK‚ TEL: +44 (0) 161 3063486 Organizations promoting new infrastructure projects range

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    Case 37

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    National Railroad Passenger Corporation ("Amtrak"): Acela Financing On April 30‚ 1999‚ Arlene’ Friner. CFO of Amtrak‚ instructed her treasury staff to review a leventged-lezise proposal from BNY Capital Funding LLC (BNYCF). Several weeks earlier‚ Amtrak and its adviser‚ Babcock & Brown Financial Corporation‚ had invited financial institutions to submit lease-financing proposals for Amtrak’s planned purchase of locomotives and high-speed train sets.’ The equipment would be utilized on the "Acela"

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    25 years old Birthdate: April 18‚ 1986 Address: Antipolo Del Sur Virac‚ Catanduanes Religion: Roman Catholic Date Admitted: August 15‚ 2011 Status: Married Chief Complaint: Labor Pain Tentative Diagnosis: PU 38-39 wks AOG‚ G2P1 (1001) Final Diagnosis: G2P2 (2002) del to a live Bb Girl Physician: Dr. Reboldera Hospital number: 477 II. Health History A. Present Health History Sharon Magtangob‚ 25 years old‚ was admitted on August 15‚ 2011

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    srm case

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    South Africa in the BRICS Opportunities‚ Challenges and Prospects1 This study investigates the participation of South Africa in the BRICS group from an analytical perspective. It is argued that South Africa’s membership to this group entails both opportunities and challenges for South Africa‚ the continent and the system of global governance. We seek to flesh out the potential mediumand long-term implications as well as the benefits and risks of South Africa’s membership in the areas pertaining

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    06-4702-Conklin.qxd 5/10/2005 6:00 PM Page 561 6 INTEGRATIVE CASES I n this chapter‚ the objective is to discuss cases that draw on the frameworks and perspectives developed throughout the casebook and that include important issues from each of the earlier chapters. GM IN CHINA For GM China‚ the year 2004 brought a wide variety of new challenges that added to an already complex business environment. The industry structure was changing quickly. Demand and supply projections

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    NESTLE CASE STUDY Nestle is one of the oldest of all multinational businesses. The company was founded in Switzerland in 1866 by Heinrich Nestle‚ who established Nestle to distribute “milk food‚” a type of infant food he had invented that was made from powdered milk‚ baked food‚ and sugar. From its very early days‚ the company looked to other countries for growth opportunities‚ establishing its first foreign offices in London in 1868. In 1905‚ the company merged with the Anglo-Swiss Condensed

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