“ IMPLEMENTASI STRATEGI SUPPLY CHAIN MANAGEMENT DENGAN METODE JUST IN TIME DAN SISTEM INFORMASI TERINTEGRASI PADA PERUSAHAAN RITEL CARREFOUR ” Disusun Untuk Memenuhi Tugas Mata Kuliah Karya Tulis Ilmiah Oleh : Moch Nidzom Zakaria (040710236) Soffi Athiffa (040710247) Jurusan Manajemen Fakultas Ekonomi dan Bisnis universitas Airlangga Surabaya BAB I PENDAHULUAN 1. Latar Belakang Di masa persaingan global yang sangat ketat ini‚ perusahaan di seluruh dunia telah berupaya mencari terobosan
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1. How did the DTIS CRM team change the business process for dealing with abandoned vehicles in San Francisco? How did the old business process work‚ and what kinds of problems arose? Why was it necessary to change the business process before developing a new CRM system? They redesigned the business processes in a way that instead of the old voicemail system‚ people with complaints now could still call the old number‚ but would be helped by a person so complaints would be dealt with immediately
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1. Introduction and company background For more than nine decades‚ the name Walt Disney has been preeminent in the field of family entertainment. From humble beginnings as a cartoon studio in the 1920s to today ’s global corporation‚ The Walt Disney Company continues to proudly provide quality entertainment for every member of the family‚ across America and around the Disney is an American diversified multinational mass media corporation headquartered in Walt Disney Studios‚ Burbank‚ California
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investments that have impacted financial performance and caused organizational disruption. In addition‚ it is not clear that all of Moore’s known issues related to customer retention and satisfaction will be addressed by the Customer Relationship Management (CRM) under consideration. Problems and Challenges faced: 1. Share of wallet of current customers was not close to 100% due in part because the company did not offer capital goods and has a relatively smaller product range as compared to the larger competitors
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Futtaim Retail – Carrefour was introduced in 1995 alongside the opening of Deira City Centre store which turned to be quiet popular within Middle East it’s known to be the fastest growing chain of hypermarket in the region. (http://www.carrefouruae.com/CustomPage.aspx?id=aboutus) Carrefour Mission: We are totally focused on meeting the expectations of our customers. We aim to offer our customers the best price and the best merchandise‚ in every store‚ in every country. Carrefour Vision: Our vision
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system………………………………………4 -Database management system…………………………………………………………4 -Vendor technology product solutions for AIB- Database Management System by Sybase……5 -Customer Relationship Management System……………………………………………5 -Vendor technology product solutions for AIB- CRM System by selesforce.com……………6 -Communication network………………………………………………………………7 -Vendor technology product solutions for AIB- Communication Network by Cisco…………7 The Project period……………………………………………………………8 -Arrange team ………………………………………………………………………8
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Customer relationship management (CRM) focuses on the relationship between customer and company. Due to this feature‚ many companies are trying to establish their own CRM system for helping them to connect new customers and boost old customers’ long-term loyalty. CRM systems include operations and analysis‚ and relationship marketing strategy and supporting‚ customer-centric business processes (Buttle 2004). With the development of information technology (IT)‚ using CRM system is more convenient. It
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INDEX 1 TURKISH RETAIL SECTOR 1 1.1 Historical Perspective 1 1.2 Trade Styles in Turkey 5 1.2.1 Traditional Trade 5 1.2.2 Modern Trade 5 1.3 Market Structure 7 1.4 Distribution Channels 8 1.5 Competition 8 1.6 Organized Food Retail Sector 9 2 MAIN PLAYERS 10 2.1 Migros T.A.Þ. 10 2.1.1 History of Migros T.A.Þ. 11 2.1.2 Objective and Mission of Migros T.A.Þ. 13 2.1.3 Internal Environment 13 2.1.4 SWOT Analysis 17 2.2 Gima T.A.Þ. 18 2.2.1 History of Gima T.A.Þ. 18
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In order to analyse the various types of activities which would help in the creation of competitive advantage he use of Porter’s Value Chain Analysis are done. The value chain analysis will help in order to perform two main activities such as primary & support activities. The primary activities in the value chain analysis takes into consideration inbound and outbound logistics‚ marketing and sales & after sales service. Whereas the support activities takes into consideration‚ procurement of raw materials
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Key Words CRM implementation‚ Current Development of CRM‚ impact of CRM Abstract: From cross examination perspective‚ the study has outlined with two objectives; initially to investigate the main compelling part of CRM and the second important part is to investigate the adoption of current development of CRM in today’s business world. The case studies of the research will be on two main retailers of the UK named Tesco and Sainsbury. In-depth Interviews with semi-organized question will be
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