MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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Session three: Case study (Answers Key) Mercedes-Benz Is Footloose in Tuscaloosa 1. Q: What do you think were the chief factors involved in Mercedes’ decision to undertake FDI in the United States rather than build the M-class in Germany? A: First‚ Mercedes undertook FDI to become more in tune with the U.S. market—they needed to fully understand consumers in order to produce cars that U.S. consumers would buy. Second‚ Mercedes chose the southern United States over a new plant in Germany because
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Master of Business Administration Strategic Management Carrefour Misadventure in Russia Supervised By Submitted By John Kalmus Muhammad Omair STU 22782 Submitted To IBAM Word Count 3898 Submission Date 22 January 2011 Carrefour strategy is comprised of following components Organic‚ Sustainable and Profitable growth Fast return on capital employed Market Leadership through Acquisition Carrefour started business in 1963 by introducing the idea of hyper market by providing thousands
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porter The power of competitors : Carrefour undergoes a competion pressure because of the presence of giant of rtailed companies. Indeed‚ regarding intrenational companies Auchan holded 12% of market shares in 2012‚ followed by Walmart with 11‚2% and Carrefour with 8‚1%. The‚ the local distributors like Shangai Bailin dominate the Chinese market. Indirect competitors : hard discount supermarket such as DIA. Before this brand belonged to Carrefour but since 2012‚ Dia is a independent brand
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globalization in Globalization in Russia As this world we live in continues to turn‚ many sovereign states are challenged with the pursuit of globalization‚ and for some‚ this challenge is not so easy. Russia‚ for example‚ is a country that has overcome the communist rule of the Bolsheviks and a period of stagnation under Joseph Stalin. Surely‚ globalization is within Russia’s best interest‚ but after a history of neglect and punishment from the global world‚ Russia has struggled to “get with the
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Global Marketing Strategy Carrefour is one of the hypermarket that offers a wild range of products such as grocery product‚ clothing‚ consumer goods and household appliances besides these commodity products‚ It is able to satisfy all of the customers’ need in only one trip. On the other hands‚ Carrefour offers some healthy product such as organic products for health-conscious customers. In its operation‚ Carrefour adhere to the concept of “fresh quality product at discounted price and direct from
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The Two Sides of Corruption in Russia Corruption in Russia has been prominent since it was legal in the 17th century‚ when the tsar’s officers were allowed to take bribes. It was then illegalized‚ however never quite faded away especially during Soviet times when the conditions of the living people were harsh. It is still prominent in Russia today since the new capitalist country has not fully moved on from its socialist past. Understanding the historical content of corruption is critical in order
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on the timeline. Specifically‚ choose events that are relevant to the political and economic development of Russia during this period. Your timeline should include a minimum of 15 events over this time period. Plot each event to indicate when they occurred‚ but also decide to what extent each event was moving Russia toward modernization and stability‚ or whether the event was moving Russia toward REVOLUTION. For each event‚ provide a 1-2 sentence justification to explain why you placed it in a
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WTO has been a long pending one and it was the only country of the G8 group not to be in the WTO. After around 18 years of negotiation‚ Russia finally joined WTO as the 156th member in August‚ 2012. The negotiations began way back soon after the breakup of the Soviet Union in June‚ 1993 when President Boris Yeltsin submitted the WTO membership application for Russia. During the 1990’s‚ Russia’s political system was very volatile and had a slow pace reforms which stagnated the WTO negotiations. To overcome
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NATO formally welcomed Russia as a participant – but not as a fullfledged member. The agree-ment signed at an extraordinary meeting of the leaders of NATO’s member nations‚ marked another major step in its effort to lock in Moscow’s shift toward the West. The accord will for the first time give Moscow a role from the outset in NATO discussions about a fixed variety of topics ‚ including non - pro-liferation‚ crisis management‚ missile defence and counterterrorism. But in an indication that the North
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