MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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Starbucks Coffee: Standardization and Adaptation Strategy Introduction Starbucks’ Business Concept and History When academics Jerry Baldwin‚ Zev Siegel‚ and Gordon Bowker established Starbucks Coffee Company in 1971‚ their vision of Starbucks was that of a local business specialising in “selling fresh roasted whole beans in ...specialty stores.” (Darguste et al.‚ 2006 p.655). Fearing commoditization of the brand‚ the founders were opposed to the idea of broadening the appeal of Starbucks
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The project Retrofit Standardization Initiative tries to reach the goals that reduce energy consumption‚ and foster a more sustainable for residential buildings. In order to reach the goals‚ there are five energy efficiency measures are required to able to be implemented in hundreds of thousands of similar small homes. Also‚ these five measures need to minimizes the cost and time. Buildings have a life span that can lasts for 50 to 100 years. So the task is that the measures that design for the
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2007:201 BACHELOR THESIS Standardization and Adaptation in Television Advertising Jonas Kenntoft Johan Neglén Luleå University of Technology Bachelor thesis Industrial marketing Department of Business Administration and Social Sciences Division of Business Administration and Management 2007:201 - ISSN: 1402-1773 - ISRN: LTU-CUPP--07/201--SE PREFACE PREFACE When we started this journey‚ we had no idea about where we were going to end up. On the way we understood why many people
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Global Marketing Strategy Carrefour is one of the hypermarket that offers a wild range of products such as grocery product‚ clothing‚ consumer goods and household appliances besides these commodity products‚ It is able to satisfy all of the customers’ need in only one trip. On the other hands‚ Carrefour offers some healthy product such as organic products for health-conscious customers. In its operation‚ Carrefour adhere to the concept of “fresh quality product at discounted price and direct from
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Carrefour is one of the largest hypermarket chains that exist around the globe. It originated in France‚ Marcel Fournier‚ Denis Defforey and Jacques Defforey was the creators of Carrefour. Carrefour is the pioneer retailer in Europe and the second one around the world. This hypermarket has been expanding around Europe. It also spread elsewhere through its partners and franchisees‚ such as the stores that exist in Egypt. Entering Carrefour store means that you’ll get to experience top quality products
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fostering individuality and personal achievement. Teachers are teaching to the tests and students are not learning. While the US ranks high among other nations‚ it not part of even the top 15 education providers in the world. For these reasons standardization is not the answer for increased educational performance. An opposition of this statement is that national standards would provide clear instructions
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Place yourself back in to the times of Greek tragedy and culture‚ the glorious palace doors overlooking the Kingdom and the elegant‚ admirable robes. Here you will find the setting of “Oedipus the King” written by Sophocles‚ adapted in 1986 by Don Taylor. Taylor adapts this version extremely well‚ highlighting the main themes and significant symbolising Sophocles would have used in the play outstandingly. Also he still keeps the reflection of the Greek culture of the play too. Like all Greek tragedies
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Standardization versus Adaptation in International Marketing Introduction The most challenging decision that a company may face in internationalization is the degree of standardization or adaptation in its operations. The question of standardization or adaptation affects all avenues of a business’ operations‚ such as R&D‚ finance‚ production‚ organizational structure‚ procurement‚ and the marketing mix. Whether a company chooses to standardize or adapt its operations depends on its attitudes
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1.2.4.4 Sub-criteria standardization The standardization process consisted in conversing cell values of the sub-criteria layers into a common [0-1] scale. The minimum 0 corresponds to the less desirable condition with regards to aquifer recharge with reclaimed water and 1 the most desirable condition. The cell values of all continuous numerical sub-criteria (e.g. slope‚ soil salinity and unsaturated zone depth) were rescaled using fuzzy linear membership functions. For categorical layers (e.g. soil
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