MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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Carrefour: An Overview January 2003 www lanetretail net Table of Content Overview Background Operations Sales By Format Carrefour By Country Sales Breakdown By Region‚ 2002 Sales Breakdown By Country‚ 2002 Latest Major Developments Carrefour In Context Leading Global Retailers’ Spread‚ 2002 Analysis By Country Prospects And Strategy SWOT Analysis www planetretail net Overview Main address: Carrefour S
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United Way Case Study Judson University United Way Case Study The United Way is a long established company that is known for helping build stronger communities. Many people may have first been introduced to this organization through their successful commercials featured during professional football games. The ads made many viewers aware of the needs experienced through different areas‚ and how football players were volunteering to make a difference. This was a great introduction to the United
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Business Law Sample CASE STUDY SITUATION GO FAST is a motorcycle manufacturer in the southern United States. Though sales have been steady‚ profits have declined because of increasing operational costs. The Board of Directors felt a fresh look at the operations side was needed. They developed a 5-year plan to increase operating efficiency and set out to find someone to lead the effort. Four months ago‚ GO FAST found what they saw as “the person” to be the new operations director and develop a
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for everyone…we’ll give the world an opportunity to see what it’s like to save and have a better life.” In order to fulfill its mission‚ Wal-Mart has developed some unique‚ policies‚ principles‚ rules‚ processes and procedures‚ the sum total of which form the Wal-Mart stores corporate culture: Open Door Policy - Managers ’ doors are open to employees at all levels Sundown Rule - Answering employee‚ customer‚ and supplier questions on the same day the questions are received Grass Roots Process
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Eight Ways To Go Green Some people only get involved in the environment on Earth Day. You can make Earth Day every day by just making a few changes in your daily routine. Not only will you be helping the environment‚ but you will probably save money in the long run and live a much healthier life. Here are eight ways that you can go green. 1.) Re-Route Your Commute Walking or biking is ideal to get to your job or go to school. Not only is this healthy for the environment‚ but for you too. If
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Carrefour in the French translation of Greek word means plaza‚ or the marketplace. In the year of 1959‚ Carrefour was established in France of a town called Annecy by Marcel Fournier and Louis Defforey. Both of the founders are come from successful‚ enterprising families‚ who want to develop their own business by building large supermarkets. Marvel Fournier has set up a department store Grand Magasin de Nouveautés Fournier d’Annecy and have close relation with the Casino supermarket company‚ whereas
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A Comparative Study of Strategies Adopted by Wal-Mart and Carrefour in China: A Resource-Based Perspective By Yue‚ LIU September 2007 Acknowledgements I appreciate my dissertation supervisor Dr Wang‚ for his continuous patience‚ support‚ guidance and constructive comment throughout the period of my dissertation. I would like to thank the professors and lectures from whom I learned a lot throughout my master year. I also would like to show my gratitude to Nottingham University Business
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1 Consolidated Financial Statements Management’s discussion and analysis year ended December 31‚ 2011 Management’s discussion and analysis year ended December 31‚ 2011 This is a free translation into English of the Carrefour Group’s financial report for 2011 which is issued in the French langague‚ and is provided solely for the convenience of English speaking users. Sales and earnings performance MAIN EARNINGS INDICATORS (in millions of euros) 2011 81‚271 2‚182 (2‚662) (757)
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position we are strongly advised to change. You are keeping this company on top for years. However‚ the company is facing a problem‚ which is worrying the Narinex top‚ including you and me. The problem is that we recently lost a major contract to Glistrom. We invested the cause‚ and we considered that the $50 million deal‚ was gained because Glistrom’s advantage in CSO‚ which we don’t have yet. Their CSO‚ Ms Capelli has been joining different conferences‚ cable news shows and if that isn’t enough‚ she
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