Chapter 7 Study Questions 1. What is meant by the term service breakdown? a. the product or service selivered fails to meet customers expectations 2. What causes customers to become dissatisfied? a. when a product or service fails to meet the customers wants or need or does not live up to advertised promises or standards. 3. What can you use to deal with angry customers? a. be positive b. acknowledge the customer’s feeling or anger c. reassure d. remain objective
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Chapter 7 Risk and Return Recap - Expected Return and Standard Deviation for single asset and 2-asset Portfolio Probability Return(A) Return(B) Good 0.3 - 0.05 -0.10 OK 0.4 0.10 0.15 Poor 0.3 0.20 Portfolio 0.30 E(R) 8.5% Covariance 0.014177 15.68% 11.91% 0.0153 Corr. 0.0246 9.76% S.D. 10.25% 0.009525 Variance 12% 0.99 EQ 7.2 Expected Return: E(RA) = (0.3) (‐0.05) + (0.4) (0.10) + (0.3) (0
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7 The Evolution of Living Things Biological evolution explains how populations change over time. SECTION 1 Change over Time . . . . . . . . . . 166 2 How Does Evolution Happen? . . . . . . . . . . . . . . . . . . 174 3 Natural Selection in Action. . . 180 PRE-READING About the Can you find two eyes and a mouth in this photo? The eyes and mouth belong to an adult flounder. Adult flounders swim on their sides and have both eyes on one side of their body. These characteristics allow flounders to lie flat
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Summary: Chapter 7 of Macionis and Plummer (2013) focuses on the idea of human societies through interactions of everyday life through the term ‘micro-society’. Building our social world is an important part where individuals participate in the interaction with others to form a ‘social construction of reality’‚ consequently‚ relying on social experiences to learn from their adopting behaviours of their cultures. John. B. Watson believed that our behaviour is shaped by our responses to the
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A reporter who had previously interviewed Gatsby before the information about his early life was known‚ headed to New York in anticipation of interviewing him again. The truth is Gatsby was born James Gatz in North Dakota on a farm. He attended St. Olaf’s in Minnesota while working as a janitor to pay his tuition‚ but dropped out after only two weeks. The next summer while he worked on Lake Superior digging for clams and fishing for salmon‚ he spotted a yacht owned by Dan Cody‚ who was a wealthy
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In chapter seven Hooks talks about feminism in the realms of class. Hooks explains that the focus of feminism came to be about the wealthy white upper class women who wanted the same opportunities as men of their own class rather than the focus of women receiving the same benefits to sustain themselves. Working class and middle class women were able to work‚ but they did not make enough money to support themselves. I liked this chapter because Hooks gave a resolution for the problem. Hooks explains
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Chapter 7 pgs.182-194 The Rise of Cultural Nationalism Patterns of Education • Republican vision included enlightened citizenry‚ wanted nationwide system of free public schools to create educated electorate required by republic • By 1815 no state had a comprehensive public school system‚ schooling primary by private institutions open only to those who could pay o Most were aristocratic in outlook‚ trained students to become elite. Few schools for poor • Idea of “republican mother” to train
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Chapter 7: America Goes to War Building a National Army-Meirion and Susie Harries * Early fall of 1917 watchers near rail tracks would have seen young Americans riding to their appointed camps and cantonments * Very diverse people riding: Chocktaws and Cochin Chinese‚ Hebrews‚ Greeks‚ Italians‚ English‚ Irish‚ Scots‚ Slavs‚ Swedes‚ Germans‚ Austrians‚ Albanians‚ Poles‚ Armenians‚ Syrians‚ Finns‚ Hispanics‚ and Japanese. Blacks went on separate trains * Attracted men with all shapes
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Fall 2013 Corporate Financial Management Due: Thursday‚ October 31st Chapter 7 & Options 1. Assume that you sold a 100 call for $10. Calculate your profit/loss per share if the future stock prices are $80‚ $90‚ $100‚ $110. What type of investor (bullish or bearish) sell a call? Why? 2. Assume that you bought a 110 put for $11. Calculate your profit/loss per share if the future stock prices are $ $90‚ $100‚ $110‚ $120. What type of investor (bullish or bearish) buy a put? Why? 3
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In chapter 7 of outliers Gladwell talks about plane crashes in the 1990’s in Korea. He says that there are far to many crashes that statistically should happen. Also since Korea was having way to many crashes other countries started to say that they were not going to let Korea fly over them or use their airports if they did not turn themselves around. With this threat Korea began to investigate the reasons for the plane crashes. They first tried to us common sense by saying it was the condition of
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