RUNNING CASE: Carter Cleaning Company Introduction The main theme of this book is that HRM is not just the job of a central HR department‚ but rather the responsibility of every manager. Perhaps nowhere is this more apparent than in a typical small service business. The owner/manager usually has no HR staff on whom to rely. However‚ the success of his or her enterprise (not to mention his or her family’s peace of mind) often depends largely on the effectiveness of the processes through which
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Carter Cleaning Company: Introduction Q.1. Jennifer asks that you make a list of five specific HR problems you think Carter Cleaning will have to grapple with. Answer: In my opinion‚ the carter Cleaning Company will have to face the following specific HR related problems. a) High Turnovers: One of the HR issues that the case deals with is high employees’ turnover rate. As mentioned in the case‚ the nature of job does not require higher skills and therefore most of the employees are unskilled. These
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APPLICATION CASE Carter Cleaning Company 1. FIVE SPECIFIC HR PROBLEMS THAT I THINK CARTER CLEANING WILL HAVE TO GRAPPLE WITH a. High Turnover- Due to the Nature of business‚ Carter Company will face problem like high turnover due to the nature of company. Less compensation or incentive in the service and retail company faces such problems. Skilled labor are not needed in Laundry Company so employee are much more willing for better employment rather looking for their career Development. b.
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CARTER CLEANING COMPANY THE PERFORMANCE APPRAISAL Powered by :Terence Rihaj Salim Manishka Case Details Problem? No formal evaluation of employee’s performance for all these years Reasons? • Jack has many other priorities (boosting sales‚ lowering cost etc.) • Staff turnover (employees not staying long enough to be appraisable) Solution? Use more formal appraisal approach What should be included? Manual Workers Include criteria such as Quality Quantity Attendance Punctuality Managers Include
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Carter Cleaning Continuing Case Chapter 6 1. The disadvantages of administering tests to its employees is the cost associated with them and the legal factors that surround them. *If they ask the wrong question they could be faced with a law suit that would hurt the company’s image. *The advantages of administering tests is that they have shown to reveal positive results for the employer. *They tend to be reliable and dependable results so they may be worth the cost if they can stay
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Continuing Case: Carter Cleaning Centers Mskatdog Online University Continuing Case: Carter Cleaning Centers I. Make a list of five specific HR problems you think Carter Cleaning Centers will have to grapple with. 1) Carter Cleaning Centers will have to grapple with communication issues between the various centers and will need to establish some type of communication standard by which all the centers receive the same information‚ and are delivering identical information to all of its
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Carter Cleaning Chapter 5 and 6 Chapter 5 1. * Conduct exit interviews to employees leaving to see why they are leaving and what they believe the company can do to improve. * Hire more qualified employees. For example make it mandatory to have a high school degree for certain positions. If an employee has more education‚ they shouldn’t need as much time for training. * Provide necessary training. Training is key in keeping employees around. In an employee has no idea what they
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Carter Cleaning Case 15 1. Do you think it is important for Carter Cleaning Company to have a formal grievance process? Why or why not? Certainly it is important for many reasons. First‚ it is important from a standpoint of justice and fair treatment. Second‚ the lack of justice and fair treatment is a prime catalyst for union activity. 2. Based on what you know about the Carter Cleaning Company‚ outline the steps in what you think would be the ideal grievance process for this company
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I. PROBLEM STATEMENT How to formalize orientation‚ training policies and procedures within Carter Cleaning Company? II. OBJECTIVES 1. To make employees adhere to the company standards set by the owners 2. To provide adequate employee training and orientation relative to position 3. To reduce employee turnovers 4. To resolve issues on remuneration and benefits 5. Bottom line: employees to accomplish tasks the way Carters want them to be accomplished III. FACTS OF THE CASE Carter
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Part a Problem The HR problem that I am going to highlight in this organisation is the lack of promotion and opportunities to develop. Many of the employees who have worked for the company for many years have seen no promotional opportunities arise. The employees are all very committed and dedicated towards their jobs but are now beginning to find going to work lacklustre and boring as the work is no longer challenging. This is causing a huge lack of motivation from the general workforce. All employees
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