the number reported by the IVR or the customer. * Include an offer to help. Avoid: * Adding a phrase like‚ in order to provide you excellent service * Gathering information before the customer has explained the issue Sample scripting: Tier 1 and Tier 2: Thank you for contacting AT&T. My name is [Agent’s Name/ID]. May I have your name‚ please? Thank youMr./Ms. [Customer Name]. May I have the billing account number or telephone number associated with the account you are calling about today
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SOLUTION TO ANDREW–CARTER‚ INC.‚ CASE This case presents some of the basic concepts of aggregate planning by the transportation method. The case involves solving a rather complex set of transportation problems. Four different configurations of operating plants have to be tested. The solutions‚ although requiring relatively few iterations to optimality‚ involve degeneracy if solved manually. The costs are: [pic] The lowest weekly total cost‚ operating plants 1 and 3 with 2 closed‚ is
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Collection Finance Theory I Part 1 Andrew W. Lo and Jiang Wang Fall 2008 (For Course Use Only. All Rights Reserved.) Acknowledgements The problems in this collection are drawn from problem sets and exams used in Finance Theory I at Sloan over the years. They are created by many instructors of the course‚ including (but not limited to) Utpal Bhattacharya‚ Leonid Kogan‚ Gustavo Manso‚ Stew Myers‚ Anna Pavlova‚ Dimitri Vayanos and Jiang Wang. Contents 1 Present Value 1 2 Fixed Income Securities
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Motorola Inc. Facts: Motorola was founded in 1928 and was well known for its radios and other electrical andelectronic products. They were one of a few American companies that marketed a wide range of electronic products. They created a new division called Application Specific Integrated Circuit(ASIC)‚ which was a new and dynamic market with unique requirements. This was changing the way Motorola delivered its products to its customers. This caused them to look at designing an effective management
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I worked at Time Inc.‚ one of the biggest companies in the magazine industry‚ for the last two years as a data analyst. Time Inc. owns many of the major brands that people typically purchase such as People‚ Time‚ Sports Illustrated‚ Money‚ Fortune‚ and many more. The trends in this industry have led to large declines in print‚ which I will refer to as newsstand copies‚ and increased content on the brand’s respective website. I worked specifically for People and Sports Illustrated and our team was
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PART I: INTRODUCTION/BACKGROUND SUMMARY My name is Natasha Mortimore and I have provided a detailed case analysis based upon “Dell‚ Inc. in 2006: Can Rivals Beat its Strategy?” In 1984‚ Michael Dell formed a company now known as dell‚ Inc. with a strategy to sell build-to-order computers directly to its customers. Customers would have to phone‚ fax‚ or order their custom built computers which eliminated the expense of middlemen known as resellers. Between the years of 1986-1993‚ Dell had to refine
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The Analysis of Yellowtail Marine‚ Inc. Case The Yellowtail Marine‚ Inc. case focuses attention on the difficulties of Robyn Gilcrist‚ which is the newly appointed president‚ to efficiently managing the company’s daily operations while at the same time developing a corporate strategy. 鰤海洋，关注公司的情况下罗宾·吉尔克里斯特，这是新上任的总统的困难，有效地管理公司的日常运营，而在同一时间发展企业策略。 This case concerns Gilcrist’s first day as president. Due to the intervention of Gunerson’s unexpected death‚ Gilcrist has to join Yellowtail some weeks ahead of the scheduled starting date
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AppApple inc. is located in Cupertino‚ CA ‚ and founded in 1976‚ it currently employs 34‚300 full and part time workers globally. The current CEO for Apple inc. is Steve Jobs‚ and the COO is Timothy D. Cook. Board members include William V. Campbell‚ Al Gore Jr‚ Andrea Jung‚ and Arthur D. Levinson. Apple currently spends $1.3 billion in research and development‚ which is 3.6 percent of total revenues. Continuing innovation in a number of key products has been the key to the company’s success
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Case #1‚ Part 1 “Don’t tell me we’ve lost another bid!” exclaimed Sandy Kovallas‚ president of Lenko Products‚ Inc. “I’m afraid so‚” replied Doug Martin‚ the operations vice president. “One of our competitors underbid us by about $10‚000 on the Hastings job.” “I just can’t figure it out‚” said Kovallas. “It seems we’re either too high or get the job or too low to make any money on half the jobs‚ we bid anymore. What’s happened?” Lenko Products manufactures specialized goods to customers’ specifications
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total are less than $100.00‚ leave the Column G entry for that row blank. 1. Bill’s business is already expanding. He thinks that in a few weeks‚ he will need to hire one or two employees to help him. He knows that new employees will need their own computer. He is also making the necessary changes so that the new employees will be working in a spare room in Bill’s house. Explain to Bill what networking options he has. Go through each type or configuration of network possible for him‚ making sure
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