CHEMICAL BANK CASE Executive Summary The retail bank division of Chemical Bank was performing a radical organizational transformation into a market-focused and customer-focused organization after the 1991 merger with the Manufacturers Hanover Corporation. The new vision of the bank was to shift its image from a narrow provider of traditional financial services to a broader and innovative provider of superior financial service and advice for targeted customer groups. The objective was to position
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ADDIS ABABA UNIVERSITY SCHOOL OF GRADUATE STUDIES DEPARTMENT OF ACCOUNTING AND FINANCE BANK SELECTION DECISION: FACTORS INFLUENCING THE CHOICE OF BANKING SERVICES By: Goiteom W/mariam June 2011 Addis Ababa BANK SELECTION DECISION: FACTORS INFLUENCING THE CHOICE OF BANKING SERVICES A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment of the Requirements for the Degree of Master of Science in Accounting and Finance By: Goiteom W/mariam
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Summary of the Case: Alpen bank needs to launch credit card in Romania which is a matter driven by market dynamics‚ customer demographics‚ usage behavior and changing macroeconomic conditions. Formulation of an effective marketing strategy is inevitable for the introduction of the credit card in such an environment. 1. How should Alpen position its card‚ if it intends to launch it? Positioning is identifying a set of possible competitive advantages to build a position in the minds of the consumers
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Name: Aadarsh Raju Date: May 12‚ 2011 BBVA BANK (A): Innovation Initiatives 2003-2008 This case shows how a large corporation can appreciate innovation as their new organizational culture. For a bank that based its expansions on geographical spread‚ mergers & acquisitions & revenue growth‚ to change to a culture based on innovation is not an easy task but is a step in the right direction. However‚ with the advent of the financial crisis in 2008‚ consumers have lost faith in financial
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Acknowledgements iii Certificate ( by faculty) iv Certificate (by company) v Executive Summary vi Chapter 1 Introduction 1 Chapter 2 Objective 8 Chapter 3 Various product offered by HDFC Bank 9 i. Savings Account 13
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Case Analysis –The Wellfleet Bank risk management Case This essay have be divided into four parts in order to answer the case study question‚ which explained the risk Wellfleet bank are facing of its strategy‚ the anticipated additional risk when Wellfleet’s recruitment of relationship managers from investment banks for large corporate deals‚ calculator the economic revenue‚ economic profit and expected loss ‚ then analysis the issues in risk management process and give my own
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Chemical Banks – Allocation of Profits Question 1. How will you resolve the due bill controversy? Due Bill Controversy: Metro Division’s service to sell the Due Bill for the Treasury division is not recognized by the Treasury department. While Metro acted like a cost center‚ Treasury acted as profit center. When Metro Bank division reviewed the profit loss statement for the Due Bills‚ it was found that Metro division was incurring loss of $26.50 for each transaction. Consequences of Due
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Deutsche Bank and the Road to Basel III Deutsche Bank made its entrance into the world in 1870 and it was one of the first banks to adopt universal banking as it promoted and facilitated trade relations between Germany and other overseas markets. Deutsche Bank acquired smaller banks in Germany in order to be the most prominent bank in their home base in addition to having a global reach. Following World War I‚ inflation took over Germany causing many borrowers to default on their loans forcing the
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BEHAVIOUR | Bank Customer Service Call Center: Handling Customers | | | Introduction: A customer service officer or personnel often face problems handling difficult or irritated customers. Officers or personnel need to know the correct method of handling these people in the best possible way in order to give customers customer service satisfaction and also to retain customers from going elsewhere for the services they need. An example would be banking services‚ mobile network services‚ etc.
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CHAPTER 9 CASE: The Fall of Barings Bank The story of Barings Bank shows how overconfidence‚ coupled with poor internal control‚ can even bring down an historic financial institution. Below we provide a few teaching points. Nick Leeson seemed to have all the characteristics of an overconfident trader. As described in the chapter‚ excessive trading‚ lack of diversification‚ and too much risk were obviously present. Self-attribution bias seemed to play a major role. One commentator notes
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