Case 11-3 Master of the Universe TABLE OF CONTENTS Statement of facts……………………………………………... 3 Question 1…………………………………………………….. 5 Solution……………………………………………….. 5 Question 2…………………………………….......................... 6 Solution……………………………………………….. 6 Question 3…………………………………………………….. 7 Alternatives…………………………………………… 7 Solution……………………………………………….. 8 STATEMENT OF FACTS Saturn
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questions related to the case ‘7-Eleven in Taiwan: Adaptation of Convenience Stores to New Market Environments’. And the remainder of the paper is organized as follows. Section 2 compares and contrasts the concept of convenience store between U.S. and Taiwan as well as their evolutions respectively. Section 3 illustrates the development of a specific convenience store 7-Eleven in both two markets. Section 4 discusses the strengths as well as the weaknesses of the strategy used by 7-Eleven Taiwan market
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Customer Service – Loyalty Program It is important to create a program that is manageable and support the goals of 7-11. The Loyalty Program of 7-Eleven Hong Kong was “Stamp Collection”. The latest function was Sanrio 50th Crystal Charm Collection. (Swarovski) Step 1: 7-11 will examine who are your customers‚ they know there customers were want convenience service and most of them normally were young to middle age. These customers are easy to change their mind because of the trend and
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problems on the first call‚ and resolve the remaining 10% problems in one day with a follow-up call. All these can increase clients’ satisfaction and reduce the lapse rate. Secondly‚ CCC could help agents of the CUP. The CCC is staffed 24 hours a day‚ 7 days a week‚ which can make sure someone is always available to customers. As a result it could be a backup for the agent when customers can not connect to their agent at night or weekend. Moreover‚ CCC informs all its communication with customers to
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Case Analysis # 7 Norge Electronics business purpose was the sale‚ installation and maintenance of sophisticated equipment for textile manufacturers. Norge is very customer oriented. The philosophy of Norge is ‘total service’ to its customers. Norge Portugal was headed by Manager Director Lars Jorgensen. Joao Silva‚ the administrative director was asked by Jorgensen to present a climate study based on the company. Joao was accountable for finance management‚ treasury‚ general‚ cost accounting‚ legal
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Compare and contrast 9/11 - 7/12 The September 11 events the attacks on Pearl Harbor were two of the biggest attacks in American’s history that caused many damages not only to the United States but all over the world. In many ways‚ the 2 attacks got some similarities and also differences. There’s no doubt that both attacks came as a complete surprise to most people. They resulted in a spirit of American unity. A common enemy was identified as foreigners. A national government galvanized
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Space and Cyberspace. As a unique military profession‚ the army is built upon an ethos of trust. What are four other essential characeristics of our profession? Military expertise‚ Honorable service‚ Esprit De Corps‚ and Stewardship. what are the 11 primary missions of the U. S. Armed Forces? >Counter Terrosim and irrefular warfare >Deter and defeat aggression >Project power despite anti-access/area denial challenges >Counter weapons of mass destruction >Operate effectively in cyberspace >Operate
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CANCO Ltd THE INDUSTRY The Canadian fradistat industry consists of four companies: Acme Ltd.‚ Beaver Ltd.‚ Canco Ltd. and Deeco Ltd. Fradistats are components in many industrial products. Acme’s products have the highest quality and prices in the industry. While its sales volume and sales income are second-lowest in the industry‚ it has the highest profits‚ due to its high profit margins. Beaver is the industry’s largest company. It has the lowest prices and highest sales‚ but its profits
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employed workers and persons who are officially unemployed. B. employed workers‚ but excludes persons who are officially unemployed. C. full-time workers‚ but excludes part-time workers. D. permanent employees‚ but excludes temporary employees. 7. Assuming the total population is 100 million‚ the civilian labour force is 50 million‚ and 47 million workers are employed‚ the unemployment rate: A. is 3 percent. B. is 6
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Case Study 7-2: BALANCED SCORECARDS AT BICOCO 1) They realized that balanced scorecards help the departments look beyond their own operations and they could activate everyone in the company by putting sensible goals related to the main goals of the company. Also it improves communications by providing a focal point and common language around the key value drivers of the organization and it helps IT recognized other business areas which enhance the cooperation among departments. Besides‚ it would
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