Province of the EASTERN CAPE EDUCATION NATIONAL SENIOR CERTIFICATE GRADE 11 NOVEMBER 2012 BUSINESS STUDIES MARKS: 300 TIME: 3 hours This question paper consists of 10 pages. 2 BUSINESS STUDIES (NOVEMBER 2012) INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of three sections and covers all learning outcomes (LO1 to LO4). SECTION A: COMPULSORY SECTION B: Consists
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Case 11-3 Master of the Universe TABLE OF CONTENTS Statement of facts……………………………………………... 3 Question 1…………………………………………………….. 5 Solution……………………………………………….. 5 Question 2…………………………………….......................... 6 Solution……………………………………………….. 6 Question 3…………………………………………………….. 7 Alternatives…………………………………………… 7 Solution……………………………………………….. 8 STATEMENT OF FACTS Saturn
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1.) The purpose that CUP Vorstand (board of directors) creates Customer Care Center (CCC) is to reduce the increasing defection of customers‚ which is caused from dissatisfaction with the firm’s services. CCC is necessary to CUP due to following reasons. First of all‚ by setting the CCC‚ the CUP can reduce lapse rate. The CUP has a high lapse rate before setting CCC. According to the interviews with defected customers‚ many of the lost of customers are due to CUP’s own fault‚ and they could be avoided
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Chapter 11 Agreement in Traditional and E-Contracts I. Agreement- the parties must agree on the terms of the contract and manifest to each other their mutual assent to the same bargain. Evidenced by an offer and acceptance. a. Requirements of the Offer –an offer is a promise or commitment to do or refrain from doing some specified action in the future. i. Three elements are required: offeror must have serious intention to become bound by offer‚ the term of the offer must be reasonably
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CASE STUDY 11 - LEADER PRICE Leader Price‚ founded in 1998‚ is ranked as the 5th biggest food retailer in France and has become on of France’s leading discount stores. Leader Price has been taken over by a Casino group with around 250 stores and it has expanded to other European countries such as‚ Belgium. France is known for a society that has value for money and spends wisely‚ keeping this into account Leader Price has done quite well in the country. They developed a new logo and interior for
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Intermountain Healthcare Case Study Gina L. Turley Northwestern University In the Harvard Business School case study of Intermountain Health Care (IHC)‚ we learned about the efforts made by IHC to adopt a new strategy for managing health care delivery that is focused on improving care quality while simultaneously saving money. Beginning in 1986 as a series of experiments tying cost outcomes to traditional clinical trials‚ IHC’s approach to delivering care became known as “Clinical Integration”
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[Comment 1] about attending Wharton to challenge myself with powerful business lessons that will help me grow as a leaders [Comment 2] . My alma mater offered an orientation program that offered [Comment 3] new admits consultation on academic study‚ and more importantly‚[Comment 4] early career plan. I was excited to learn that the tests confirmed what I already expect [Comment 5] – that I showed a strong ability in business. Starting that day‚ I pinpointed [Comment 6] MBA as an ideal master degree
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available to the industry players and a good price for their products can be negotiated. Customers Customers include anyone who wants to send an urgent parcel/letter to someone else. Majority of the customers are business customers who require urgent delivery to conduct their business.
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would you evaluate the School House business model? Ms. Weeks was a Greensboro girl who came to Duke with an interest in fashion and concern for exploited workers in the third world sweat shops which produce much of the world’s clothing. She managed to obtain a Fulbright Scholarship to study in Sri Lanka‚ a small country 10‚000 miles away which was trying to brand itself as a source of clothing that was produced ethically. To make a long story short‚ Ms. Weeks founded School House and launched a factory
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Apple Computers have found themselves in a very different world today from when they first started in the 1980s. The savviness of today’s consumers and the emergence of new markets and competitors are just a few differences that Apple has faced. Using Porter’s 5 Force Model‚ we will look at the major changes. Intensity of Competitive Rivalry The intensity of competitive rivalry has increased because of the number of competitors‚ the innovations in distribution channels as well as the decrease
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