Application 1 – Evaluation of Two New Assessment Methods for Selecting Telephone Customer Service Representatives 1. The reliability for both the clerical and the work samples are favorable. We see in the Clerical Test that the co-efficient alpha (at .85 and .86) and the test-retest (.92) are both high so we have an acceptable degree of reliability for the test. For the Work Sample (T) & Work Sample (C) we find the inter-rater agreements to be high at with Work Sample (T) being T1=88% and T2=79%
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Case: America Online. Inc. 1. Prior to 1995‚ why was America Online (AOL) so successful in the commercial online industry relative to its competitors CompuServe and Prodigy? • AOL was able to gain more market share because of rapid advertisement expansion • The company agressively marketed its online service using both independent marketing efforts‚ such as direct mail packets with AOL software disks; television and print advertising; co-marketing efforts with computer magazine publishers‚ also
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Case Synopses Walmart Stores‚ Inc. 09/12/13 Which strategic management concepts are useful in the analysis of this case? 1. SWOT Analysis Walmart’s internal strengths and weaknesses and environmental opportunities and threads are: Strengths Highly motivated and committed employees (Associates) Top management involved on daily operations (street managers) Latitude price setting (allows more profitability in different locations) Technology oriented (Satellite system and logistic
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Discussion Question #1 Singer argues that there is no moral justification for denying moral consideration to animals. Can you think of a reason why our moral consideration should include all humans regardless of their level of cognitive ability‚ yet denied to non-human animals simply because they have lower levels of cognitive abilities (though still higher in some cases than those of human infants and some mentally disabled humans)? What response might he have to your way of drawing the line between
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4DEP Activity 1 & 2 Allys Parsons – 10716742 12th May 2015 The CIPD Profession Map - Core Functions The CIPD Profession Map is provided to give a distinct overview of the specific areas of business that HR personnel are concerned with. The map includes 10 professional areas‚ 8 behaviour areas and 4 bands of professional competence. The specific professional areas are defined by Bands which describe professional competence‚ with Band 1 being the entry level standard or those working in
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Chapter 1 1. What positive and negative managerial characteristics does Jamika possess? Positives: She set objectives by ordering Marianne to call both employees to have them to bring in a doctor’s note when they return back to work after having to reschedule the clients hair appointments. She is doing the best she can do by showing leadership by saying to herself that she would take care of the situation personally. Negatives: She didn’t show great communication with her employees that were
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we say the electric field is spherically symmetric. The magnitude of the field decreases more quickly than the inverse of the distance from the charge. The magnitude of the electric field is proportional to the inverse of the distance squared (E∝1/r2‚ where r is the distance from the charge). You should verify this by looking at the field
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Executive Summary: Par‚ Inc has developed a new coating designed to resist cuts and provide a more durable ball. One concern for Par‚ Inc was the effect of the new coating on driving distances. Par would like the new cut-resistant ball to offer driving distances comparable to those of the current-model golf ball. To compare the driving distances for the two balls‚ 40 balls of both new and current models were subjected to distance test. The testing was performed with a mechanical hitting machine
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Robbie Fitzgerald BUS3950 Case 3: McBurger Inc. 4/01/14 McBurger Inc. Quality Analysis INTRODUCTION/PURPOSE: Mr. McBurger‚ My name is Robbie Fitzgerald‚ I was hired as your operations consultant. My job is to improve the overall quality service of McBurger Inc. Based on what I received last week‚ I was told that you are experiencing an increase in customer complaints. Your biggest complaint is wait time. This is not good‚ this means customers have to wait for their food when your mission is to
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Apple Inc.‚ 2008 Case Analysis 1. What were Apple’s competitive advantages? The PC (personal computer) industry is fairly competitive‚ making it important for a company like Apple Inc. to stand out among its rivals. Although all computers are not created equally and each model can have vast differences‚ it is sometimes difficult for the end user to differentiate between brands. One competitive advantage for Apple is that Macs are known to be different than all other
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