communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. The porridge that a guest has ordered is not available. Verbal. The best approach in this situation is to speak to the guest face to face and apologise whilst explaining why the porridge is unavailable. 2. A customer has been spoken
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McQueen Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working‚ you may wish to base it on the organisation which employs you. Blockbuster Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below
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Overview • • • • • • • • • • • • • History Why it was started Mission‚ vision and values Market competitor analysis Swot analysis Target market Customer analysis Market segmentation Brand‚ Product and Company Positioning Growth strategies Differentiation strategies Marketing mix strateies Future expansion History • Victoria’s Secret was started in San Francisco in 1977 by a Stanford Graduate School of Business alumni Roy Raymond FUN FACT: Roy Raymond always felt uncomfortable when buying underwear
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Paine’s view of human nature depends on the relationship between the elected leaders and the electors who put them there. The elected leaders duties’ were to work with the best interest of the citizens in mind and these two groups have to work together‚ “mutually and naturally to support each other” (Paine 6). This will then determine the efficiency and need for government and whether the people will support the elected leaders. The need for government‚ overall‚ depends on the cooperation (and good
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travel‚ as people needed places for shelter and food along the routes they travelled‚ whether by land‚ water or air. The hotel industry is‚ therefore‚ one of the oldest endeavors in the world. (Andrews‚ 2009) Owners of the hotel realized that a customer has their own demand in services and facilities‚ that is why they developed what the hotels are offering before through what are the customer’s needs. The Hotel Proprietors Act 1956 provides a clear definition of a hotel: An establishment held out
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The Vina San Pedro Case Summary Lionell C. Henderson Northwood University MBA 676: Integration & Implementation Richard DeVos Graduate School of Management Fall 2015 Evening – Cedar Hill‚ Texas Professor Tara Peters‚ Ph.D. 1. Problem / Key issues. a. What is the main problem to be solved? How should the president of Vina San Pedro‚ Matias Elton‚ (the protagonist)‚ situate the company for expansion while enlarging shareholder profit? b. What are the key issues (sub-problems) that need
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speed up the pickup and drop-off processes. However‚ soon after the new computerized system was introduced‚ Mr. Sewickley‚ the company president‚ received an angry complaint letter from a very upset customer‚ Mr. Shelton‚ because of a lost order. After a series of ineffective communication with the customer complaint office’s manager Paul Hoffner‚ Shelton only grew even more upset and was extremely dissatisfied with the way things were handled‚ it was then Mr. Shelton finally brought this matter to the
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The University of Texas at San Antonio has had an outbreak‚ but nobody knows what pathogen is to blame. The infirmary has been filled with students seeking help. Sue is 18 and is one of the students in the university and she’s been feeling quite ill. Her roommate Jill and their acquaintances Maggie and Maria have been feeling sick as well. Anthony‚ Maria’s friend‚ has lately noticed that he has been very tired while he is reporting the school games for the school paper. Arnie‚ a fellow peer of Anthony
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The sans-culottes during 1792/93 became increasingly radical and influential amongst the working class of Paris‚ which is why I mostly agree that the sans-culottes planned successfully to increase their influence over the French government. One of the ways this was done was mainly highlighted through their alliance with radical political factions‚ resulting in more influence on policy making. Another way in which it is made apparent is through their actions taken to overthrow the monarchy‚ and the
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Wal-Mart’s Strategic Quality Management and Customer Satisfaction MGT/449 December 5‚ 2010 Dr. Olivia Herriford Wal-Mart’s Strategic Quality Management and Customer Satisfaction One organization that has become successful in many aspects of satisfaction and quality is Wal-Mart. This organization started out providing basic products to customers during certain hours of the day and evening‚ and then expanded the become Wal-Mart Supercenters by also providing groceries and becoming a 24-hour
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