Assessment Task 2 – Manage Quality Customer Service Save this document to your desktop. Type the answers in the spaces and templates provided. You will need to plan for well-detailed and expansive responses. Please ensure that you save your document regularly and save a final copy before submitting. Upload your document in the upload section at the end of week 2. Please upload this document as a word document and not PDF for marking and feedback purposes. Students name Monique Clason Student Number
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tensile strength is measured and the micro hardness is measured. The results are given in the table 3.5. Table: 3.5 Ultimate Tensile Strength and Micro hardness of SMAW & TIG for Experimentation Exp. No Groove Angle (Degree) Root Face (mm) Root Gap (mm) SMAW TIG UTS (MPa) Vickers Hardness (Hv0.1) UTS (MPa) Vickers Hardness (Hv0.1) 1 30 1 0 304 209 358 220 2 30 1.5 1 275 210 324 221 3 30 2 1.5 222 216 261 227 4 45 1 1 542 215 638 226 5 45 1.5 1.5 549 218 646 230 6 45 2 0 541 214 637 226 7 60 1 1.5 546
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E-R Diagram Introduction:- In 1976 ‚Chen developed the Entity-Relationship Diagrams ‚a high-level data model that is useful in developing a conceptual design for database . An ER diagram is a diagram containing entities or “items”‚ relationships among them‚ and attributes of the entities . The E-R model is one of the best known tools for logical database design. Within the database community‚ it is considered a natural and easy-to-understand way of conceptualizing the structure of database.
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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Micro vs. Macro Economics Micro-indiidual consumers/firms Macro-economic aggregates-GDP‚ inflations‚ unemployment Markets-opportunity for exchange 1) Opportunity Costs-value of the next best for gone alternative when a decision is made -all decisions involve an opportunity cost (assuming the firm operates efficiently) 2) Marginal Analysis-analyze situations involving incremental change -marginal: something is changing by a small amount (incremental/one-unit change) 3) Laws of supply and
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and Analytics to Get Closer to Its (Massive) Customer Base | MIT Sloan Management Review How eBay Uses Data and Analytics to Get Closer to Its (Massive) Customer Base Big Idea: Data & Analytics • Interview • June 25‚ 2013 • Reading Time: 11 min Neel Sundaresan (eBay)‚ Interviewed by Renee Boucher Ferguson Online auction site eBay uses data about the behavior of its millions of customers to drive analytics at every level of the organization‚ and get closer to its customers. You can find
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questions regarding the Case Mobil USM&R. Please answer these questions (per team) and hand in your answers coming Wednesday before 20.00h. 1. In the midst of the major reorganization and new strategic directions at USM&R‚ why did Bob McCool initiate yet another initiative‚ the Balanced Scorecard project? 2. Comment on the scorecard development process. What elements seem critical to the success of a Balanced Scorecard project? 3. How is the scorecard being used at USM&R? Is it a performance
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Case 07-2: Western Aluminum Introduction Western Aluminum‚ INC expanded its operations through the acquisition of Smelter. By the end of 2007‚ Smelter is projected to produce 30% of Western Aluminum’s inventory. Western Aluminum evaluated its current practices in comparison to Smelters current FIFO Inventory management system and issued a proposal to change their inventory valuation method from LIFO to FIFO. Factors to Consider Western Aluminum addressed multiple topics to validate their
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Case Study 2 Springfield Express is a luxury passenger carrier in Texas. All seats are first class‚ and the following data are available: Number of seats per passenger train car 90 Average load factor (percentage of seats filled) 70% Average full passenger fare $ 160 Average variable cost per passenger $ 70
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appendix should not contain discussion or analysis. [That is‚ the overall limit is three pages + a two page appendix‚ if needed‚ for a total of 5 pages (single spaced‚ minimum 12 font)]. For the most part‚ the background needed to complete the cases is readily available in the text‚ the CPA Canada Handbook‚ IFRS or in companies’ annual reports. The SEDAR web site is an excellent source of annual reports and the notes on accounting practices in these reports provide valuable background material
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