Report on the Customer Care Strategy of Coca-Cola Report written by: LI TINGKAI Date: December 6‚ 2013 Class: Business in IT SCN：12060432 Table of Contents 1.0 Introduction The aim of this report is to provide information on the customer care strategy of Coca-Cola written by Li Tingkai. The report will cover the details of the customer care strategy of Coca-Cola. In more specific‚ it contains the description of customer care strategy‚ the system of customer
Premium Coca-Cola Customer service Service system
brand Coca-Cola has strong brand recognition across the globe. The company has a leading brand value and a strong brand portfolio. Business-Week and Interbrand‚ a branding consultancy‚ recognize. Coca-Cola as one of the top 20 brands in their top 100 global brands ranking in 2009.The Business Week-Interbrand valued Coca-Cola at $67‚000 million in 2009. Coca-Cola ranks well ahead of its close competitor Pepsi which has a ranking of 22 having a brand value of $12‚690 million Furthermore‚ Coca-Cola owns
Premium Soft drink Coca-Cola Brand
Case 1-3: Coca-Cola Co. MK-432 Introduction Coca-Cola is one of the most respected companies in America. Here in the Philippines‚ Coca-Cola is still the patronized brand of soda. Coca Cola’s refreshing taste provides happiness to the people. Coca-Cola Neville Isdell is the new chief executive after Robert C. Goizueta died. Coca-Cola Company has a sole product line to offer in the market which is the carbonated soda like Coke‚ Diet Coke‚ Sprite and Fanta. Coke operations
Premium Coca-Cola
Introduction Fiscal Policy affects The Coca-Cola Company as it does many other businesses. The four components of Fiscal Policy are employment‚ growth‚ business cycle and inflation. The following discusses the different aspects of Fiscal Policy as related to The Coca-Cola Company. Employment One of the Coca-Cola Company’s strongest strengths lies in its ability to conduct business on a global scale while maintaining a local approach‚ one of the most intelligent strategies thought up by the human resource
Premium Coca-Cola Thums Up Diet Coke
Coca-Cola India On August 20‚ 2003 Sanjiv Gupta‚ President and CEO of Coca-Cola India‚ sat in his office contemplating the events of the last two weeks and debating his next move. Sales had dropped by 30-40%1 in only two weeks. On August 5th‚ The Center for Science and Environment (CSE)‚ an activist group in India focused on environmental sustainability issues (specifically the effects of industrialization and economic growth) issued a press release stating: "12 major cold drink brands sold in and
Premium Coca-Cola
COCA-COLA IN AFRICA THE DECISION Table of Content Integrative Cases Study – Page 3 Case Study Analyses – Page 4 References – Page 6 Integrative Case 1.1 Coca-Cola in Africa 1. Why is Coca-Cola so interested in Africa‚ which is typically regarded as part of the base of the global economic pyramid? Coca-Cola is an organization that has been around since 1892. Coca-Cola is looking for new emerging growth markets and Africa has proven to be that. Combined‚ 12 of the
Premium Africa Case study Continent
Organization: Traci Jancasz June 15‚ 2010 MGT 540: Diversity Professor Venecia Morris Graduate School of Management Table of Contents Introduction 3 Racial Discrimination Issues 3 “Quota Cola” Case 3 Cincinnati Case 4 Hawaii Case 4 Coca-Cola Company Reaction to Lawsuits 5 Analysis of Coca-Cola Diversity Initiatives 8 Works Cited 10 ------------------------------------------------- Introduction In order for any organization to flourish‚ there must be inclusion of cultural diversity throughout
Premium Discrimination Coca-Cola Thums Up
CHALLENGES AND RISKS Being a global company provides unique opportunities for their Company. Challenges and risks accompany those opportunities. Their management has identified certain challenges and risks that demandthe attention of the nonalcoholic Beverages segment of the commercial beverages industry and their Company. Of these‚ their key challenges and Risks are discussed below. Obesity and Inactive Lifestyles. Increasing concern among consumers‚ public health professionals andGovernmen
Premium Coca-Cola Soft drink Thums Up
William Fanning U16827185 FIN 4461 Professor Rutherford. Financial of the Coca-Cola Company and Pepsico SUMMARY This report compares the two dominant companies in the soft drink industry‚ Coca-Cola‚ and Pepsico. The introduction will cover an overview of the soft drink industry‚ followed by the strategies and the positions of each company within the industry. Then the financial analysis will explain each company’s statement of cash flows‚ common size and original income statement and balance
Premium Balance sheet Generally Accepted Accounting Principles Asset
THE COCA COLA COMPANY By: Rachelle L Goude May 27‚ 2006 Summary of the History of Coca Cola On May 8‚ 1886‚ Dr. John S Pemberton‚ a pharmacist in Atlanta‚ Georgia‚ USA mixed the syrup that became Coca-Cola ’. His friend and bookkeeper‚ Frank M. Robinson‚ thinking that the two C ’s would look well in advertising ’‚ suggested the name Coca-Cola ’. He wrote the words in his now familiar Spenserian script‚ and the world ’s most recognized trademark was born. Selling his creation from Jacob
Premium Coca-Cola Financial ratios Thums Up