REPORT WRITING – SKILLS WORKSHOP TABLE OF CONTENTS: Introduction Submitted to: Mr D. Seethiah A. The Power of silence‚ illustrated by role play (SALE OF CAR) B. Communication skills at work‚ illustrated by video (MANAGING CUSTOMER COMPLAINTS) Prepared by: Nadia Nosheen Nunkoo (1420106) MGT6003 – Negotiation and Communication Skills for Managers MBA – FINANCIAL SERVICES (YR 1 SEM 2) 25th April 2015 0|Page C. Negotiation skills‚ illustrated by role play (NEGOTIATING FOR SALARY INCREASE) INTRODUCTION
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Recruitment of a Star If you were Stephen Conner‚ who would you hire‚ and why? In the case study of “Recruitment of a star” there are four candidates for the job offered by Stephen Conner. They are Gerald Baum‚ David Hughes‚ Sonia Meetha and Seth Horkum. Among all‚ my choice is Seth Horkum. There were several positive aspect which made him my first option such as his time management (being at interview before the schedule)‚ his prior experience with PowerChip company (Upcoming client for RSH)‚ his
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For the exclusive use of W. Zhou‚ 2015. HK1007 ALI FARHOOMAND SAMSUNG ELECTRONICS: MANAGING INNOVATIONS IN AN ECONOMIC DOWNTURN At Samsung Electronics‚ we believe that crises are opportunities for innovation and that change is about action. It takes a different kind of strategy to navigate tough economic times and become one of the world’s leading companies. And we have what it takes to get there.1 This is a time of real crisis. Global companies are crumbling. We don’t know what will happen to
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Chandra‚ 2012 in his thesis titled “Customer Relationship Management in Hospitality with reference to five star hotels in India” has studied on the aspects of Customer Relationship Management practices followed in India; Studying the effect of CRM practices on the service quality as perceived by the customers of the hotels in the study; Determining the word-of-mouth advertising and referrals gain by the hotels as outcome of CRM and Analysis of impact of CRM practices on satisfaction‚ retention‚ grievances
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If you were to take a random inhabitant of Los Angeles and ask them about the Los Angeles River‚ they would give you a confused look saying “what river?” Meanwhile‚ others will say “Oh‚ you mean the place with the shopping carts.” This is because most of the river has been blocked off over the centuries as more projects cover the river and more recently has become a haven for the homeless. The river has played a large role in the shaping and the history of Los Angeles‚ as the water that flowed from
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WOOLWORTHS LTD. [pic] ❖ Financial Planning Cycle at Woolworths o Woolworths supermarkets experience a cyclical flow of funds in accordance with predictable consumer and retail cycles o It: - assesses current performance prior to planning - records transactions to summarise trading data - analyses the data so that actual financial performance is assessed against targeted performance ❖ Financial Markets Relevant to Woolworths o Woolworths Ltd. Is a publicly listed
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10/6/2014 Case 3: Merck and River Blindness 1. Why was Merck hesitant about developing a human version of Ivermectin? Merck considered this opportunity as a high risk investment. The cost of developing the drug was estimated at $100 million. Even if it was successful to cure river blindness the victims were too poor to afford the drug. There was no way to distribute it in these rural areas were the victims were located. In addition‚ there was a possibility that people would misuse the drugs‚ which
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Blackmores Ltd Table of Contents 1 introduction 1 2 2 3 Corporation Background 3 3.1 Organization 3 3.2 Market Position 3 3.3 Government Impact 4 3.4 Description of Competitors 4 4 Capital Structure 6 4.1 Blackmores’ Current & Historical Leverage 6 4.1.1 Debt to Equity Ratio 6 4.1.2 Degree of Financial Leverage and Operating Leverage 8 4.2 Capital Expenditure and Financing 9 4.3 Capital Structure Relative to Competitors 10 4.4 Bankruptcy Risk Assessment 11 4
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99 billion in 2006-07‚ a whopping growth rate of 49.73 per cent. India retail industry is the largest industry in India‚ with an employment of around 8% and contributing to over 10% of the country’s GDP. Retail industry in India is expected to rise 25% yearly being driven by strong income growth‚ changing lifestyles‚ and favorable demographic patterns."The story is not about us‚ but this story is about the people who visit our stores. This is a proud moment for India." One of the biggest retail here
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Estimating Firm value 24 6.3 Sensitivity Analysis 25 6.3.1 Share price sensitivity to changes in the Sales Growth Rate (2011-2020) 25 6.3.2 Share Price Sensitivity to Change in the Sales Growth Rate (after 2020) 26 6.3.3 Share Price Sensitivity to Changes in WACC 27 6.4 Comparison of the Estimated and Actual Share Price 28 7 Investment Recommendation 29 8 Appendix 30 9 Reference 34 Executive Summary Blackmores LTD (BKL) which started in the 1930s is a major player in
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