2: The Starbucks Experience changed first‚ this is seen in the text as they grew the customers changed. the Starbucks Experience moved form cozy hang out place‚ a third place to be after home an work‚ to fast stop for coffee. This is seen in the marketing principles the 6 p’s‚ promotion‚ place‚ product‚ price‚ personnel and presentation. Place: With more stores the place became less special. Each location was very popular and therefore always busy‚ this means the initial target group is not able
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Stakeholder analysis Stakeholders are defined in many ways. Traditionally in UNICEF guidance‚ stakeholders are defined as "people or groups that have an interest in a program or activity and/or are likely to be affected by it." Stakeholder analysis as a strategic tool often casts wider‚ including all the actors who can influence or be influenced by the achievement of a given goal or undertaking. These include the winners (those who have something to gain by achieving a goal) and the losers (those
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Summary Chapter 4 Marketing Objective 1 Explain the importance of information in gaining insights about the market place. The marketing process starts with a total overview of the market place. Without understanding the markets wants and needs you’re blind. If a company doesn’t have full understanding for the market place it’s hard to produce value and satisfaction for their customers. This information is not enough you also need information about competitors‚ resellers and other actors and forces
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Rizal in Japan (Land of Cherry Blossoms) Feb. 28 – April 13 1888 • Rizal left Hong Kong on board of the Oceanic‚ an American steamer on his way to Japan. Places he went… YOKOHAMA GRAND HOTEL Places he went… TOKYO TOKYO HOTEL People he met JuanPerezCaballero • Secretary of the Spanish legation visited him in the hotel inviting him to stay in the Spanish legation. • Knowing that it is a plot to monitor him‚ Rizal accepted the offer for the following reasons: REASONS WHY HE ACCEPTED CABALLERO’S
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Tourism and Hospitality Marketing Group Assignment (Case Study on Frequent Flyer Programmes) Group Members: Mary Tan Seok Gek Date: Sep 09‚ 2009 [pic] Introduction to Airline Frequent Flyer Programmes Two events contributed to the emergence of Frequent Flyer Programmes (FFPs) in the airline industry. First‚ deregulation of the industry in 1978 created a more customer- oriented marketing strategy. Second‚ the growth in information technology
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I had spent about 3 months in my new job at JP Morgan‚ Singapore‚ as a business analyst in the clearing and settlement project management team. I was handling a critical and high-budget project spanning over 4 different locations. Pleased with my work and the team player attributes I had shown in the few months‚ my Executive Director called me into his cabin and offered me an additional responsibility. He said that he had started an “Offshore Test Centre (OTC)” initiative and he felt that it needed
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About | Contact | Jobs | [pic] • Search • Lesson Store • Buy Video • Powerpoint • Home [pic][pic] [pic][pic]Services Marketing and the Extended Marketing Mix (7P’s) What is services marketing? A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased
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1. MARKETING MIX Marketing services is Marketing People. When a customer signs an underwater IRM contract‚ he is buying a service to be performed. In the end‚ he will be the owner of a tangible product‚ Inspection Report‚ but the quality and cost‚ as well as the suitability of that report as a solution to his problem depend largely on the services rendered by the contractor. The buyer’s best evidence of the quality and competitive superiority of the service he will buy is the impression he gets
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technology applying which depend on internet download and must be paid advance‚ subscription (Wesley 3). Netflix is the first company offering online subscription based DVD rental service and has been retained many loyal customers. Thus Netflix has technology advantage to run video on demand business. Blockbuster is a direct competitor to Netflix depending on physical stores to run rental DVD business (Wesley 4). Blockbuster also invests video on demand business but Netflix is in the technical leader position
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Case 5: P&G Japan: The SK-II Globalization Project Questions: 1. As Paolo DeCesare‚ what factors do you need to consider before deciding what to recommend in your SK-II presentation to the global leadership team (GLT)? What kind of analysis will you need to do in preparing for that meeting? There are many factors that need to be considered when deciding recommendations to the GLT of SK-II: Political: Tariff (ex: China government took 35% to 40% import tariff on SK-II) Economic: The economic scale
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