"Case 4 singapore airlines continuing service improvement" Essays and Research Papers

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    Mango Airlines

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    carrier for air travelling passengers. Prior to 2006 there were three low cost airlines operating within the country‚ on 15 November 2006 funded by SAA the emerging of Mango airlines took place. Tickets sales for the airline were sold out for almost a month‚ the prices of air tickets were either the same or cheaper than any other mode of transport within the country. This boosted consumer confidence and the other airlines weren’t able to compete with Mango’s reduced prices. Mango’s marketing strategies

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    Astro Airlines

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    ASTRO AIRLINES (case analysis) NAME : MUSTAFA KAYNAKCI DATE : 10.11.2011 Issue in the case The main issue in the case is all about failing to manage success after successful beginning. The leader in Astro Airlines Arthur Burton could not maintain the growth of its company. Being visioner‚ dynamic‚ stirring speaker and inspirational leader of Burton could start the airlines with reduced fare‚ innovating ticketing style‚ low cost service

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    Service Incident Case

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    Part A: Satisfying Service Incident A1: Service Incident Description Name of Firm/Organization: DiGi Telecommunications Sdn. Bhd. Type of Service or Industry: Telecommunication Service Provider Date and Time of Incident: 11/08/2010‚ 3:28 P.M. Circumstances Leading to Incident This incident happened in Berjaya Times Square‚ Kuala Lumpur. I came across an advertisement on DiGi website regarding “What Berry Are You?” promoting the latest mobile data plan package; DiGi Smart Plan Lite. This

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    Indian Airlines

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    1 CAPACITY UTILIZATION IN INDIAN AIRLINES Danish A. Hashim* Sir Ratan Tata Fellow Institute of Economic Growth Delhi. 110 007. INDIA. E-mail: danish_hashim@yahoo.com April 2003 Abstract The financial performance of the state -owned Indian Airlines has deteriorated since 1989- 90. The main reasons cited for the poor financial performance of Indian Airlines include: rising fuel prices‚ excess staff‚ serving uneconomic routes and increasing expenses on insurance. However‚ low capacity utilization

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    Southwest Airlines

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    AirTran poses many obstacles for SWA’s sales strategy. The acquisition will threaten the pricing structure of SWA. It will give them the opportunity to raise its fair‚ as there is less competition in the Northeast (where AirTran serves) and major airlines have paired off leaving only five major players (Huffington post‚ 2010). Further promoting a fare increase is SWA’s refusal to charge for baggage. Although‚ this is a great sales tactic‚ it provides no source of revenue‚ resulting in a fare increase

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    Airline and Zara

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    international fashion companies. It belongs to Inditex‚ one of the world’s largest distribution groups. According to its official website‚ Zara treated the customer as the heart of unique business model. Ryanair is one of the world’s favorite airlines operating over 1‚500 flights per day from 51 bases on 1‚500 low fare routes across 28 countries‚ connecting over 168 destinations. Zara and Ryanair have been a great success in their own industry. Both of them are famous in their low cost comparing

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    Southwest Airlines

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    Southwest Airline in Baltimore Assignment Questions 1. How does Southwest Airline (SWA) compete? What are its advantages relative to other airlines? Draw an influence‚ i.e.‚ cause-and-effect‚ diagram to explain the company’s competitive advantage. 2. The plane turnaround process requires coordination among twelve functional groups at SWA to service‚ in a brief period of time‚ an incoming plane and match it up with its new passengers and baggage for a prompt departure. Please evaluate the plane

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    Lego Improvements

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    Caribbean‚ The Stars Wars toys‚ or Toy Story toys”. In this case‚ I still didn’t found their toys or the Lego site‚ but I can say that I did found them with the help of some of the big retailers on line e.g.: Amazon I have to mention the fact that on some of my searches for toys‚ over the internet I managed to find way ahead of the Lego Company‚ some of its strong competitors like: Mattel or Hasbro. There is still room for improvement of the visibility on

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    Free Corruption Singapore

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    A Dynamic Game of Risk Control: A New Perspective on Singapore’s National Integrity System By Tan Tay Keong Corruption Control in Singapore During the country’s formative years in the 1950s and 1960s‚ corruption was rampant in Singapore. Syndicated corruption was rampant among police officers‚ public health inspectors‚ customs officials‚ and school administrators. Corruption was a way of life in the city during the British colonial rule and the Japanese occupation. In his Annual

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    Littering in Singapore

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    Littering in Singapore According to a sociological study‚ 62.6% of the public will always bin their rubbish whereas 36.2% may litter depending on the situation‚ and will only throw their rubbish into a bin when it is convenient to do so. The remaining 1.2% of the population admits that they will litter even when there is a bin nearby. In summary‚ about 40% of the public are unlikely to bin their rubbish. The top three reasons for littering‚ according to the 4‚462 respondents surveyed‚ are the insufficient

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