Name: Nurul Afriani ID:108081100005 CASE 9.2 Zappos: Making Human Resources the Key to Customer Service Introduction Zappos.com is an online shoe retailer that has built a strong brand and has shown impressive sales growth since its founding. Zappos’s formula for success is seemingly simple. It acquires customers through word-of-mouth and search engine marketing (SEM) and then surprise them with customer service that keeps them coming back. Why Shoes? Zappos was founded by Nick Swinmurn. At
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Term 3 – Supply Chain Management – Group 6 Case Analysis of ZARA: Fast Fashion This report is submitted to Prof. Devanath Tirupati in partial fulfilment of the course requirements of Supply Chain Management at Indian Institute of Management Bangalore Saketh Sabbineni Sankalan Prasad Mayur Shrikhande Tushar Bhargava 5th March 2014 Disclaimer: Unless otherwise stated‚ any views or opinions expressed in this report are solely those of the authors. Executive Summary Inditex‚ founded
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with a unique customer vision IKEA is clearly antagonistic with specific customers’ needs. That lack of adjustment to customer needs is the main reason for not getting the same results in China than in Northern Europe. IKEA´s expansion in the late 50 ’s could have called for standardized products for a middle class standard market. That was Fords approach and many more international dominant companies. That approach might no longer be sustainable. More so while trying to enter such culturally different
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662‚ Case 3 1. Do you think the Renminbi is overvalued against the US Dollar? 2. Why does the Chinese government want to keep its currency at an artificially low level against the US Dollar? What is the risk for China? For the US? 3. What would be the consequences of a 20% revaluation (increase in the value of the Renminbi) for China‚ western countries‚ Japan‚ and developing countries? How would it impact workers‚ exporters‚ and importers in China? Various studies have suggested that
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ECCO Case Company Overview Shoe manufacturer From cow to shoe Founded by Karl Toosbuy in 1963 Family-owned company Revenue of 660 million euros in 2009 More than 17‚000 employees from over 50 countries Assignment 1 Analyse and define external strategic issues faced by ECCO. In doing so describe what you see are key influential factors for the further success of ECCO. External strategic issues: PESTEL Political: Economical: Growing markets in Scandinavia and Asia‚ weakening markets in US‚ UK‚ Russia
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of the Issues Although the Swatch Group was the world ’s leading manufacturer of watches; they were faced with many issues. They needed to establish a strong presence in the United States market since Timex‚ Casio‚ Seiko and Citizen comprised over 50% of the share. The company also became too diversified in producing fourteen (14) different brands even though that strategy established a presence in all market segments and price categories. The Swatch Group lost sight of their positioning in the
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IKEA Case Operations Management This paper is an analysis of IKEA’s business structure and plan per the operations management book page 65 and page 66. Four questions were presented at the end of the case. I answered the questions below. 1. What are IKEA’s competitive priorities? [To the consumer] IKEA’s competitive priorities include: overall attractiveness to the price sensitive consumer while maintaining a level above ‘cheap’ products‚ trendy modern design element‚ and overall company frugalness
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Seminar Global Marketing Exam Questions from Textbook 1 case Day 1 - World is far from globalized‚ not thaaat many multi-national firms (100‚000 firms) according to the UN Global Marketing Can compare market - How to firms differ in actions (Swiss vs. French‚ etc) - Relationship between business behavior in different countries International Trading Trading firms usually not producers Buy stuff locally‚ sell it internationally - Oil‚ minerals‚ etc - Trading is raw materials‚ product
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The Carter case assignment Chapter 1 1) Make a list of five specific HR problems you think carter cleaning will have to grapple with 1) Recruitment and selection of new employees as they are expanding. 2) Training and development of the new recruited employees. 3) Appraisal of their performance 4) Compensating the new employees 5) Benefits 2) What would you do first if you were Jennifer? First I would hire a consultant in order to start the business expansion in a proper way I
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Cadila Healthcare Limited Vs. Dabur India Limited(2008 (38) PTC 617. (Del.)(DB)) Course-LL.M Subject-Trademark Background (brief facts) The plaintiff in the present case is the owner of Cathilda Healthcare ltd‚and is known in the trading market to be the owner of the mark “SUGAR FREE”.Many of his goods are seen to have the mark which are named as "SUGAR FREE NATURA"‚ "SUGAR FREE GOLD" and "SUGAR FREE D’LITE"."SUGAR FREE" was actually coined and accepted
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