Effectiveness of an ERP Vendor’s Customer Support E-system By Sofia S. Zuberi Supervisor: Peter Steverin Master’s Thesis in Business Administration 27 June 2010 Abstract In today’s business climate many organizations are implementing ERP systems to connect all their processes into one system thereby hoping to benefit off the resulting efficiencies. ERP Vendors are trying to best cater to the needs of their customers‚ and this extends into the post-implementation period where customers
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Case Study Report COMPANY NAME/WEBSITE/INDUSTRY Cisco Systems/ www.Cisco.Com /Telecommunications Industry BACKGROUND/HISTORY Cisco Systems is an industry leader in network technology. Their primary business is technology that is used to enable communication with people all over the world with multiple functions. Whether it be email‚ voice video or general applications these service are transported over Cisco Networks. The current CEO is John Chambers who has held the position since
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Resource Planning (ERP) System Enterprise Resource Planning (ERP) System is a software system that supports and automates the business processes by providing timely and accurate enterprise-wide information for decision making (Vemuri & Palvia‚ 2006). This paper is based on the research article‚ "Improvement in Operational Efficiency Due to ERP Systems Implementation: Truth or Myth?" by the authors Vijay K. Vemuri and Shailendra C. Palvia‚ which will discuss the purpose of the ERP system along with explaining
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E-LEARNING AT CISCO SYSTEMS The purpose of this case is to see and understand how e-learning tool contributed to an improvement in the processes of Cisco Systems by answering the following questions: 1. Differences between e-learning and e-training. 2. What measures has Cisco adopted to encourage its employees to use e-learning? 3. Comment on the effectiveness of the e-learning programs at Cisco. Cisco Systems is one of the fastest growing companies in the world‚ selling devices
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Question 1. What type(s) of growth pattern has Cisco followed‚ intensive‚ integrative or diversification growth? 2. What is their SWOT analysis like? For a company to identify and effectively utilize its growth opportunities every organization must assess its strategic planning gap and identify how it can fill that gap. The three stages of identifying opportunities are; identifying opportunities to achieve further growth within current businesses‚ identifying opportunities to build or acquire
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of ERP case 1. Enterprise resource planning software‚ attempts to integrate all departments and functions across a company onto a single computer system that can serve all those departments’ particular needs. ERP combines all computer system‚ which optimized for the particular ways that the department does their work into a single‚ integrated software program that runs off a single database so that the various departments can more easily share information and communicate with each other. ERP vanquishes
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One SCM Supply chain Procurement Company Operations Enablers Accountability for all strategic category activities related to suppliers‚ saving and trading operations Accountability for all overall operational effectiveness of supply chain across categories‚ procurement company and operations Local accountability for stakeholder management and commercial savings realization in Local Markets The supply chain journey continues with 6 area of focus: 1) People: organization‚ skills‚ career
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Part A Executive Summary (one Page) Part B+ Part C + Part D= Max 8 pages Part B (imp) Q. Cisco is committing to produce Viking at a single source Foxconn. Moreover‚ the Viking production mostly takes place within two-hour driving distance of the Hong Kong fulfillment center. “Cisco ran the risk of being overly dependent on a single supplier and whatever financial and operational constraints it had”. What are the potential risk factors in and around Hong Kong? Some risk factors are natural disasters
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Introduction Five U.S. companies in September 2009 joined together and formed the partnership for Lebanon (PFL) and the bequest of then President George Bush. These five companies include: Cisco Systems‚ Intel Corporation‚ Ghafari Inc.‚ Occidental Petroleum‚ and Microsoft. The intent was for these companies to “help in the relief and reconstruction efforts in Lebanon” (Jamali‚ 2011). Soon thereafter‚ these companies concluded that to achieve the objective that five specific issues needed to be
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GEB 1101 March 10‚ 2013 CISCO CASE STUDY Cisco is a San Jose‚ California based company’s “virtual close” software. There was a before and after to Cisco. The primary key issues facing Cisco in 2001 were that the software was not giving adequate information‚ the employees of the company overlooked economic factors associated with any business‚ and the company was trying to fill orders that were unsustainable. What Cisco’s systems didn’t do was model what would happen if one
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