"Case analysis ebay customer support outsourcing" Essays and Research Papers

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    Customer Analysis

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    Customer Analysis Customer analysis is an important and critical section in the company business plan or marketing plan. The analysis is using to identify the target customer‚ make the strategic and ascertains the needs of these customers‚ and specifies the product that satisfies these needs. The customer analysis and customer profile is a simple tool to help the business better understand and investigate the trend and the potential customers‚ therefore the company can increases the sales and grow

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    you mind going to our website to fill out the customer information so that your order can be processed with our new database software? c. We are now offering RapidAssist‚ a software program that provides immediate technical support through our website to your employees and customers. d. To provide better service‚ a new software named RapidAssist is now offered to provide you with immediate technical support from our website to employees and customers e. To provide you with easy access to the new

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    Ebay Study

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    eBay started with the basic auction service‚ but eBay has refined OAMs by creating a unique business model‚ with specific features that other OAMs do not offer. First of all‚ eBay makes money by helping buyers meet sellers‚ where individuals can advertise items that they would want to sell and buyers can contact the sellers directly. Sellers ship the items directly to the highest bidder. Then‚ to ensure an safe online auction environment (sellers are paid for what they sell)‚ eBay has worked with

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    TIFFANY INC. v. eBAY‚ INC. Facts: Tiffany Inc. authorized eBay Inc. to list its trademark on the e-market website. Many of these listings are authentic but a large number are also counterfeit. Ebay makes substantial investments in anti counterfeiting initiatives. It has developed and uses a fraud engine that finds listings containing obvious indicia of infringing activity. It also has established its Verified Rights Owner (VeRO) program that utilizes a notice-and-takedown system under which trademark

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    Outsourcing

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    What is outsourcing A practice used by different companies to reduce costs by transferring portions of work to outside suppliers rather than completing it internally. Outsourcing is an effective cost-saving strategy when used properly. It is sometimes more affordable to purchase a good from companies with comparative advantages than it is to produce the good internally. Example of outsourcing An example of a manufacturing company outsourcing would be Dell buying some of its computer components

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    {draw:a} A Complete Analysis of the External Environment and eBay Table of Contents The Remote Environment Analysis of trends in the legal environment_ 4_ Analysis of trends in the social environment_ 5_ _ Analysis of trends in the technological environment__ 5_ The Industry Major competitors_ 6_ _ Product innovations and barriers__ 6_ Bargaining power of buyer / suppliers_ 7_ Nature of rivalry_ 8_ _ Substitute products__ 8_ _ Industry problems and issues__

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    Outsourcing

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    1. What are the benefits and costs to US companies from outsourcing?  The benefits for US companies are cheaper wages and workers. This allows US companies to function at all hours of the day as well‚ when someone from India will be on call 24/7 a day. Lower the US Company’s bottom line is always number one here and if they can get the same service in India as they do in US at half the cost‚ anyone would take that chance. With technology advancing so rapidly US companies have found a way to become

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    History of Ebay

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    History of eBay It all began in September 1995 when Pierre Omidyar a software developer for Apple computers decided to sell his broken laser pointer. He created originally called ‘‘AuctionWeb‘‘ site which was created on the very same server as his page devoted to research about the ebola virus. It came as a surprise when he found out that his broken laser pointer was sold for more than 14 dollars. He decided to contact the winning bidder asking why would he buy a broken thing for this amount of

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    ICT Outsourcing Case Study

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    ICT outsourcing was one of it. Technology outsourcing growth has been rapid globally. According to Claver and Gonzales (2002)‚ ICT outsourcing has become a trend to some companies. ICT outsourcing can be defined as make change the perspective of company to focus on more important and core business for better decision–making. The ICT outsourcing strategy is widely related with cutting costs‚ launching of new business ventures and improving efficiency. Nowadays in Malaysia‚ ICT outsourcing practices

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    Ebay & Paypal

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    than 94 million active users globally‚ eBay is the world’s largest online marketplace‚ where practically anyone can buy and sell practically anything. Founded in 1995‚ eBay connects a diverse and passionate community of individual buyers and sellers‚ as well as small businesses. Their collective impact on e-commerce is staggering: In 2010‚ the total worth of goods sold on eBay was $62 billion -- more than $2‚000 every second. For the latest stories about eBay‚ including recent financial performance

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