FINANCIAL PERFORMANCE AND BANK EFFICIENCY: COMPARISON BETWEEN CONVENTIONAL BANKS AND SHARIA BANKS RESEARCH JOURNAL Presented as a Partial Fulfillment of the Requirements to Obtain The Bachelor Degree in Management Department Written by: DINDA RIZKY NUR FEBRIANY Student Number: 09311057 DEPARTMENT OF MANAGEMENT INTERNATIONAL PROGRAM FACULTY OF ECONOMICS UNIVERSITAS ISLAM INDONESIA 2013 FINANCIAL PERFORMANCE AND BANK EFFICIENCY: COMPARISON BETWEEN CONVENTIONAL BANKS AND SHARIA BANKS Dinda Rizky Nur Febriany
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The main achievement of Jyske Bank was their ability to improve quality service and to deliver a service matching perfectly customers’ expectations. The gap model of service quality‚ developed by V.A Zeithmal‚ A. Parasuraman and L.L Berry‚ in Delivering Quality Service: Balancing Customer Perceptions and Expectations‚ will help us to understand how Jyske Bank managed to close the gap between customers’ expectations and perceptions (the customer gap). Briefly‚ the gap model states that an organization
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Bank have the following characteristics which distinguish them from most other commercial enterprises: 1. Security: They have custody of large volumes of monetary items‚ including cash and negotiable instruments‚ whose physical security has to be ensured. This applies to both the storage and the transfer of monetary item and makes banks vulnerable to misappropriation and fraud. They‚ therefore‚ need to establish formal operating procedures‚ well-define limits for individual discretion and rigorous
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[pic] [pic] [pic] [pic] Questionnaire [pic] ACC-406 [pic] Accounting Information System [pic] |Eti Laila Kazi | |Assistant Professor‚ | |Dept. of Business Administration
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organisation‚ its staff and its services‚ and influencing our loyalty to it.” (Wirtz & Johnston‚ 2003‚ p.10) In relevance to the above quote‚ a RATER audit has been conducted on the customer service of the Commonwealth bank of Australia. The Commonwealth bank is the largest bank in Australia and has a leading customer base‚ so new or expert naive customers have a high expectation. Opening a new account can be a good example on how the commonwealth customer service works. Upon entrance to a commonwealth
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Chemical Bank : Implementing the Balanced Scorecard Submitted By : Group 12 KUSHAL KISLAY FT151093 MEHUL JAIN FT152088 SIDDHARTHA PAUL FT154003 VIVEK KHATTAR FT154063 JAYANTH SATHEESH FT152025 Background • Chemical Banking Corporation was performing a radical organizational transformation into a marketfocused and customer-focused organization after the 1991 merger with the Manufacturers Hanover Corporation. • Shift its image from a narrow provider of traditional financial services to a broader
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Appendix B for Unit Two Questions on the Features N.B.: TYPE indicates that a question is new‚ modified‚ or unchanged‚ as follows. N A question new to this edition of the Test Bank. + A question modified from the previous edition of the Test Bank. = A question included in the previous edition of the Test Bank. chapter 5—insight into e-commerce: do computers have free speech rights? 1. FastBreak Inc. is dissatisfied with its ranking in Google Inc.’s search results. FastBreak files a suit
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EXECUTIVE SUMMARY Punjab National Bank was recognized by Dun & Bradstreet (2009) as the “ Top Public Sector Bank” under t including the category of “Priority Sector lending including Financial Inclusion.” Bank has also been conferred with the award by the institute for Development and Research in Banking Technology (IDRBT‚ 2008) for use of technology financial inclusion. Bank constantly innovates‚ reorients strategies and realigns business processes with advanced technology to serve the customers
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CHEMICAL BANK - Allocation of Profits EXECUTIVE SUMMARY The overall profitability of Chemical Bank has been negatively affected by a decrease in profit contribution from Due Bills. There is an external threat of reduced interest rates and internal threats in the form of misalignment between involved divisions. The following suggestions aim to counteract this development 1. Increasing sales volumes of Due Bills a. Allocate 100% of profits from customer fees to Metro b. Aligning Metro’s
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Union Bank of Colombo PLC Analysis of Operating Activities Operating activities of a company can be mainly measured by its profitability indicators. Therefore in analyzing Union Bank’s operating performances‚ we have taken few financial balances and ratios and compared their progress during last few years as follows. Gross Income Rs. Millions | 2009 | 2010 | 2011 | 2012 | Interest Income | 1855.78 | 1771.98 | 2083.74 | 3444.41 | Other Income | 192.92 | 306.14 | 447.83 | 450.83 | Gross
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