classic‚ loyal Dell customer‚ Sreeja Kapoor is now conflicted between her company’s relationship with Dell and its need for large complex server solutions. Satisfied with the existing Dell support relationship for PCs‚ entry-level servers‚ and networking equipment‚ Kapoor is apprehensive about Dell’s ability to provide the level of extensive‚ high touch support for the larger server products. Critical to her decision to purchase mid-range and high servers and support services from Dell is the reliability
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offered by Dell to consumers include printers‚ corporate desktops‚ notebook and workstation systems‚ software and peripheral products‚ and consumer desktop and notebook systems. The company carries various types of printers ranging from all-in-one printers for consumers to multi-function and color lasers for corporate workgroups. Its printer product line comes with a number of features that focuses on lowering the total cost of printing for customers. Some of these features include the Dell Ink Management
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HKU575 ALI FARHOOMAND DELL: OVERCOMING ROADBLOCKS TO GROWTH You don’t get a big result if you don’t challenge people with big goals. - Kevin Rollins‚ president and CEO‚ Dell1 In spring 2005‚ Dell‚ Inc. (“Dell”)‚ the world’s largest personal computer (PC) maker‚ announced a new goal: to reach US$80 billion in annual sales by 2009. The goal was fairly ambitious for Dell‚ which at the time had revenues of about US$49 billion.2 In an effort to meet its goals‚ Dell had woven together a broad
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have different patterns through the life of the case. Dell’s ROA has ranged from a high 18.2% in 1999 then gradually drop to 9.2% in 2008. Dell’s ROE has ranged from 43.7% in 1999 to 61.2% in 2008. Both ROA and ROE dropped significant amount in 2001. Dell’s ROE and ROA are well above the Federal Nominal 10-year T bills rates in all yeas and exceed HP’s ROE and ROA in all years. In 2001‚ HP’s ROE and ROA drop to the lowest point through the life of the case‚ because HP acquired Compaq and almost doubled
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Contents Introduction .................................................................................................................................................. 2 Background of DELL inc ................................................................................................................................. 2 Building long-term relationship with customers .......................................................................................... 2 Creating sales organizational structures
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The Indian ICT industry Enabling Global Competitiveness and Driving Innovation with Equitable Growth A DV I S O RY Foreword from CII The Indian ICT Industry has witnessed excellent growth in the past two decades. Capitalizing on its advantages of talent pool‚ lower cost of operation and the innovative remote delivery model‚ India has established itself as a global leader in the ICT sector. Today‚ India is clearly acknowledged as the global services hub. However‚ the industry today is facing
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Dell Case Study The case study gives an outlook at Dell’s management and operation procedures which are used to operate and structure the company efficiently. The key points are: • Dell’s business plan was to sell good quality hardware at a low cost directly to the customer‚ allowing them to have a tailored Desktop that met their personal requirements; this was done by allowing customers to choose options from a list of components and specification which were then assembled to order
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Matching Dell Case Analysis a. How and why the PC industry has such a low average profitability? The PC industry has started to develop fast in the 80’s when IBM launched its first PC series and later on when numerous small companies entered the market. PC is a new product and companies had to create the demand to it from the scratch. We shall apply the Porter’s 5 Forces model to examine the PC market and see how forces of competition influence the profitability of the market players. Entrance
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Financial Analysis of Dell Inc. ABOUT DELL Dell Inc. is a multinational information technology corporation‚ which is based in Round Rock‚ Texas. It manufactures‚ sells‚ and supports computers and other technological products and services‚ such as servers‚ data storage devices‚ software‚ televisions‚ cameras‚ printers‚ and MP3 players. The most known mergers and acquisitions include Alienware of 2006‚ Perot Systems in 2009 and Force 10 Networks‚ earlier this year. Dell is one of the largest technological
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Brief Outline This case is regarding Dell computers financial status in the period from 1991 to 1995. In this analysis we intend to highlight the various issues related to working capital experienced by the company. What makes this case interesting is the turnaround of Dell’s financial structure which in turn led to its recovery from seemingly major liquidity issues. To give a brief outline‚ this study enlightens one on how a fast growing company can get into trouble due to mismanagement of cash
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