Indian Institute of Management Kozhikode Course Outline Course Title : Service Operations Management (SOM) Course Code : SM05-06 Credits : 2 Term : Quarter-II (25 March- 30 June 2013) Year : 2013-14 Faculty : Prof. S. Venkataramanaiah __________________________________________________________________________ Introduction & Objective(s): Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute nearly 75% of
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Joshua Upthegrove Case Brief: Elk Grove Unified School District v. Newdow FACTS: The Respondent Michael Newdow’s daughter attended school at the Elk Grove Unified School District in California. Elk Grove teachers began each school day with a recitation of the Pledge of Allegiance‚ including the words “under God” added by a 1954 Congressional Act. Newdow sued in federal district court in California‚ arguing that this violates the establishment clause of the U.S. Constitution’s First Amendment.
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Stacy Sloas HON 2060 Prof. Uchitelle 17 October 2011 Yeagle v. Collegiate Times Brief Virginia Supreme Court‚ 1998 Facts: Sharon Yeagle was the assistant to the Vice President of Student Affairs at the Polytechnic Institute and State University. Her job included aiding students in their applications to the Governor’s Fellows Program‚ an academic honors program. The Collegiate Times‚ the university’s newspaper‚ printed an article that included a large print block quotation that described
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Week 1: Case Study of Oncale v. Sundowner Offshore Services‚ Inc. The legal case of Oncale v. Sundowner Offshore Services‚ Inc. is a sex discrimination case under Title VII of the Civil Rights Act of 1964. “Title VII specifically forbids any employer to … discriminate with respect to compensation‚ terms‚ conditions‚ or privileges of employment in any way that would deprive any individual of employment opportunity due to race‚ color‚ religion‚ sex‚ or national origin.” (Twomey‚ 2013‚ p. 397)
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The Public Prosecution Service v. William Elliot and Robert McKee is a case relating to fingerprint evidence that was ruled inadmissible due to unlawful means of evidence collection. This caused dispute over the validity of the inadmissibility submission by the defence counsel‚ however‚ I believe the fingerprint evidence was rightfully dismissed from the court. On October 6th 2007‚ William Elliot and Robert McKee were arrested for the theft of building materials on the premises of Aluminum & Plastic
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Program & Batch: | PGDM-2012-14 | Term: | V | Course Name: | Service Operations Management | Name of the faculty: | G.D.Sardana | Topic/ Title : | Compare the operational models to create service quality McDonalds‚ Dominos‚ Sub-Way | Original or Revised Write-up: | Original | Group Number: | 2 | Contact No. and email of Group Coordinator: | 7503139250 and praveen7488@gmail.com | Group Members: | Sl. | Roll No. | Name | | 1 | 12 FN - 058 | Himika Chaudhary | | 2 | 12FN-074
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Name: N Lab 1: Leaf Lab Date: 4/13/13 Assignment 1 Questions 1. Based on what you already know about photosynthesis‚ develop a testable hypothesis to explain the influence of an increase in light intensity on the photosynthetic rate in tomato leaves. 2. What is the relationship between an increase in light intensity and photosynthetic rate in tomato leaves? Does this relationship support the hypothesis that you formulated? As light intensity increases then the rate of photosynthesis
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SERVICES MARKETING MANAGEMENT MKT 3125 Module leader: Dr Louise Boulter Evaluating the purpose‚ applications and limitations of a range of service marketing management concepts‚ theories and techniques Done by Skaiste Petkelyte M00412680 Assignment 1 Due 8th of December 2049 words Contents Introduction 3 Service Concept 4 What is Service Concept? 4 Purpose of Service Concept 4 Application of Service Concept 4 Limitations of Service Concept 5 Understanding Customer Types 6 Who is the customer
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different industry sectors and in different countries will vary‚ but the chapter will help you to understand the basics and provide you with a foundation and further details of where to pursue particular issues in more depth. Food and Beverage Management Chapter objectives After working through this chapter you should be able to: ● ● ● ● ● ● ● Understand a range of trends affecting the food and beverage manager. Identify the possible influence of the media on consumer behaviour.
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UNIT I Catering Management Introduction Introduction to Catering Whenever people gather together for several hours‚ they’re going to require food and beverages. At business meetings‚ coffee‚ tea‚ and bottled water—at the very least—are made available for attendees. Celebratory occasions such as weddings‚ birthday parties‚ corporate gatherings and anniversaries call for special food and drink to complete the festivities. These are all prime occasions for catering. From a meal in a prestigious
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