Case Brief Citation: New World Communications of Tampa‚ Inc.‚ d/b/a WTVT-TV v. Jane Akre February 14‚ 2003. Denied February 25‚ 2004. 866 So. 2d 1231 District Court of Appeal of Florida‚ Second District. Facts: In 1998‚ investigative reporting team‚ Jane Akre and her husband Steve Wilson‚ brought suit against their employer WVTV‚ a subsidiary of Fox TV‚ under violation of Florida’s whistle-blower statutes. They argued that the station had terminated their employment under
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The Nature of Services Learning Objectives Classify a service into one of four categories using the service process matrix. Describe a service using the four dimensions of the service package. Discuss the managerial implications of the distinctive characteristics of a service operation. Discuss the insights obtained from a strategic classification of services. Discuss the role of a service manager from an open-systems view of service. An Integrated Approach to
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Improving the service quality was the main target of any service organization from the early stage and since now this improving work is going on. TSM is totally a new and successful system in the service sector for improving service quality. TSM is completely the mathematical based analysis system with several numbers of improving tools. The transparency of this system is high because of conversion every physical property to mathematics. TSM is a complete work of measuring service level‚ performance
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Case Brief Assignment: State v. Kelbel Monique Ramirez JS 143 Professor Peterson Case: State v. Kelbel Facts: Kyle John Kelbel was convicted of first-degree murder‚ past pattern of child abuse‚ in violation of Minnesota state statute section 609.185(5) and second-degree murder‚ in violation of Minnesota statute 609.19‚ subdivision 2(1). He was sentenced to life in prison for the death of Kailyn Marie Montgomery. Kelbel appealed‚ and argued that the district court failed to instruct
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unintentionally hurt another person is liable for the harm through intentional harm. Holdings: the jury rendered a verdict for the plaintiff of $2800. Rationale: the touch was the exciting or remote cause of the destruction of the bone. The case was a case of torts and it related to the assult and battery which the defendant should pay money for the plaintiff. The defendant has no proof of any other hurt‚ and the medical testimony seems to have been agreed that this touch or kick was
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from harm. In the fact that she did not exercise this duty‚ she then breached this duty. The breaching of this duty of care resulted in the actual causation of the facts that led to the plaintiffs Jim’s injuries. Rule of Law: Res Ipsa Loquitur. This case falls under the rule of
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i. Case Citation Goss v. Lopez‚ 419 U.S. 565 (1975) ii. Facts Public school students from Columbus‚ Ohio brought this suit. They claimed that their constitutional right to due process was violated. The students were suspended without hearing prior to their suspension. They were suspended for destroying school property but principals can only suspend up to 10 days or expel them. If suspended they must notify parents without 24 hours and give the reasons. Students may appeal to the
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Case Brief 764 P.2d 1316 Supreme Court of New Mexico. Billie J. RODMAN‚ Petitioner–Appellant‚ v. NEW MEXICO EMPLOYMENT SECURITY DEPARTMENT and Presbyterian Hospital‚ Respondents–Appellees. No. 17721.Nov. 30‚ 1988. Written By: Lawrence Pelkey Facts: Billie J. Rodman‚ Appellant was employed by Presbyterian Hospital as a unit secretary for eight years when‚ on Feb 17‚ 1987‚ she was terminated under hospital personnel policies following a “third corrective action” notice. Prior restrictions
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Sandy Cheng CASE BRIEFS Interhandel Case (Switz. v. U.S.)‚ 1959 I.C.J. 6 (Mar. 21) Case Facts The Interhandel case was brought before the Court by Switzerland on October 2nd‚ 1957 to declare that the United States was under an obligation to restore its assets which had been vested in the United States from 1942. In 1946‚ US and Switzerland entered an agreement called the Washington Accord that the US will unblock Swiss assets in the US. Interhandel is a Swiss company entered in the Commercial
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12/17/2010 MSc OR/BAC | Courier Services | Managing Business Operations | SERVICE OPERATIONS MANAGEMENT - group 5 | Contents Service Definition 2 Intangibility 2 Heterogeneity 2 Inseparability 2 Perishability 2 Service Classification 3 The Volume Measure (Silvestro) 3 Other Service Classification Models 4 Service Design 5 What is the philosophy behind the service design? 5 What to deliver to courier service customers? 6 How to deliver? 7 The blueprint diagram 7 Customer actions
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