1. List ways that Dell conducts research on its customers to continually improve products and services. To continually improve their products and services Dell conducts research through: customer service online surveys brainstorming session in forum or groups using the telephone Dell posts online questionnaires to create customer responses to specific ideas as part of their market research. Ideastrom gives to the customer the ability to interact and suggest ideas to improve
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to E-Commerce and E-Marketplaces ONLINE FILE W1.2 Application Case DELL—USING E-COMMERCE FOR SUCCESS The Problem/Opportunity Founded in 1985 by Michael Dell‚ Dell Computer Corp. (now known as Dell) was the first company to offer personal computers (PCs) via mail order. Dell designed its own PC system (with an Intel 8088 processor running at 8 MHz) and allowed customers to configure their own customized systems using the build-to-order concept (see Chapter 2‚ Appendix 2A). This concept
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Dell Situation Analysis and SWOT By: Nicole Saathoff History Dell was started in 1984 by a college student‚ Michael Dell. Dell started the company off out of his college dorm room. He bought IBM compatible computer parts at wholesale prices and built computers that resembled IBM models. He sold them to people looking for a PC but not wanting to pay the retailer prices. After making $80‚000/mo‚ he dropped out of college and started Dell Computer Corp.(Free Encyclopedia of Ecommerce) He started
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Dell Goes Back to its PC Roots Case Summary Dell is a computer company that made its name by first selling personal computers directly to customers through their website‚ catalogs‚ and over the phone. As time passed‚ Dell expanded into related product lines while battling aggressive rivals such as Hewlett Packard and Apple‚ striving to be the number one consumer brand in the United States. Despite considerable research and marketing investment‚ Dell’s strategy to expand into other related product
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In 1993‚ after enjoying continuous explosive growth for 10 years‚ Dell absented from the portable computer market because of its informality in product development. Though delivered several successful products with a free-wheeling development structure in the early nineties‚ the company suffered from the inconsistent process and the unpredictable result. Several other problems involved the depressing performance in the retail market‚ the lack of capable senior management and early setback in portable
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Management and organizational behavior The Dell Company has made choices using the systems and contingency approaches to management of the company. Firstly‚ the company’s strategy of having the customer of the product design it himself is a systematic in that the company builds a machine that is precise to the consumer’s needs thus reducing the overall time and cost of the process. The specified designs also means very little resources in primary research as the consumers can choose exactly what
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Dell Venue 8 7000 Your mind maybe jumps to the iPad when you think of high standard tablets. With generic‚ plastic-backed slates‚ most Android tablets target the low end as 100$ to 200$. The people who want a premium design with a powerful Android were left with shockingly few choices up until now. Dell’s wonderful Venue 8 7000 series tablet with the sharp looks of an iPad have the power of the Nexus 9. The latest model of Dell Venue has a zippy Atom processor moreover Intel’s RealSense depth-measuring
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Dell had expanded beyond PCs to servers‚ storage‚ and communications equipment Because of the softening of the global economy and the events of September 11‚ demand for PCs was down sharply Dell responded with an aggressive price strategy and reduced costs through workforce reductions and facility consolidations Dell bases its success on its build-to-order‚ direct sales model Because of the tariff-free provisions of Mercosur and the close proximity of Dell’s manufacturing facilities in the
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Market Trends and Changes in Dell Computers Kim Jones University of Phoenix ECO/365 Dr. Dominic F. Minadeo September 10‚ 2009 Market Trends and Changes in Dell Computer This paper will describe market trends that Dell Computer may face in the near future. Possible changes will be identified within the following areas; market structure‚ technology‚ government regulation‚ production‚ cost structure‚ price elasticity of demand‚ competitors‚ supply and demand. This paper will also touch
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CSR Activities in Electronic Industry Table of Contents Executive Summary……………………………………...………2 1. Introduction……………………………………………………2 2. CSR activities of Sony‚ Dell and Apple……………………….3 1. Employees………………………………………...…...……4 2. Environment ………………………………………………..5 3. Consumers…………………………………………………..6 3. Evaluation on CSR activities………………………………….6 3.1 Employees………………………………………………...6 3.2 Environment……………………………………...………7 3.3 Consumers ……………………………………………….8 4. Conclusion……………………………………………………
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