basic understanding of how it works and how to support customers that may call with questions. Watch the Video To get an overview of the DealerZone and what users can do with it watch the video http://youtu.be/-Vr5n5XIyqg Feel free to share this link with any customer that has questions about what it is and how it works. Make sure that you can log in and administer the DealerZone You should already have a DealerZone account. If you don’t please contact Sal or Michael T to get set up.
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HRM Assignment Backwoods Mail Order Company case Submitted By: Group 1‚ Section A Case Background: Backwoods is a mail order company that is into camping supplies and outdoor clothing. Gerald Banks‚ the operations manager of the customer service division‚ is interested in training his 40 employees in the customer orders group to be more effective in handling customer complaints and problems. The organizational structure is as follows: [pic] The customer orders division has 40 employees
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clicking away to create a sense of feeling on paper for those who are willing to read it. It may sound boring and like a waste of time‚ but this is what Ray Bradbury did as a career. Even through growing up in the Great Depression with all the hardships that arose‚ he created many science fiction works that are enjoyed by young teens across the world. Bradbury’s short stories‚ “A Sound of Thunder” and “The Long Rain‚” contain topics concerning the human mind‚ technology‚ fantasy‚ and science about which
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Incident at Morales Assignment After viewing the video‚ Incident at Morales‚ please prepare a 1.5-2 page report (single space‚ at least 11 point type) on the following questions. 1. List the ethical issues you observed in Incident at Morales. 2. From your personal perspective‚ prioritize these ethical issues from most critical to least critical 3. Discuss the video from three additional perspectives: a) Fred’s Perspective: Assume you are Fred: i) What specific ethical issues do you (Fred)
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personal use. Accessing personal email‚ visiting websites for private use‚ and in at least one incident‚ managers personally witnessed an employee accessing pornographic websites. Thus‚ unsurprisingly the issue of e-mail and internet monitoring has received a great deal of attention from the corporations‚ who have legitimate reasons for protecting their investment in high technology (Morgan‚ June 1‚ 2002). However‚ such monitoring has raised questions about employees’ privacy rights‚ indicated
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The cold‚ stone hard fact is that the Hundred Years’ War was one of the longest and the most devastating war that ever took place in Europe. It was estimated that the war had killed three million people in 116 years. This catastrophic event was caused by one man’s desire to become King of France. This foolish man‚ King Edward III believed that he had a right to the throne of France because he was a nephew of a former French king. The French denied King Edward III royal authority‚ but supported the
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Page 163-165‚ #’s 1-3 1) Prepare a report in which you analyze the marketing channel conflicts and cannibalization issues that Lonely Planet faces as it is currently operating. Suggest solutions that might reduce the revenue losses or operational frictions that result from these issues. a) Lonely Planet has several forms of marketing channel conflicts and cannibalization. These forms range from print media‚ to Internet videos‚ to television shows and even travel services
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Part A: Satisfying Service Incident A1: Service Incident Description Name of Firm/Organization: DiGi Telecommunications Sdn. Bhd. Type of Service or Industry: Telecommunication Service Provider Date and Time of Incident: 11/08/2010‚ 3:28 P.M. Circumstances Leading to Incident This incident happened in Berjaya Times Square‚ Kuala Lumpur. I came across an advertisement on DiGi website regarding “What Berry Are You?” promoting the latest mobile data plan package; DiGi Smart Plan Lite. This
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1. What do you think is the major problem with the performance appraisal process in the regional office? In my opinion‚ the major problem with the performance appraisal process is that employees aren’t being told how they need to improve after the appraisal is conducted‚ therefore each year the appraisal more or less stays the same. The appraisal is supposed to be used to improve the employees performance‚ however it is not being used to do so. No feedback is given to the employee after the appraisal
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Answer Question 1: Why do you think many people are in jobs that are not satisfying? Do organizations help people craft satisfying and motivating jobs‚ and if not‚ why not? In times of economic recession‚ one of the main reasons people stay in jobs that are not satisfying can be due to the fear of not being able to pay their bills‚ provide for their families‚ and the fear of not being able to quickly find replaceable jobs that will provide equal or higher pay and benefits. This fear can lead many
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