attitudes toward customer service may have an impact on profitability. 2. Johnston says‚ “Positive attitude is the single biggest thing that can change a business.” How valid and generalizable do you think this statement is? Answer: - Larry Johnston strongly believe in Ed Foreman’s program‚ and Johnston see how effective Foreman’s program‚ that’s why Johnston comments “Positive attitude is the single biggest thing that can change a business”. I think discussion should focus on the relationship
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Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. “Events at work have real emotional impact on participants. The consequences of emotional states in the workplace‚ both behavioral and attitudinal‚ have substantial significance for individuals‚ groups‚ and society”.[1] “Positive emotions in the workplace help employees obtain favorable outcomes including achievement‚ job enrichment and higher quality social context”.[2] “Negative
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and more...have taken the place of good old fashioned‚ face-to-face communication leading to many interpersonal difficulties and miscommunications in today’s workplace. You may be thinking...Why improve my interpersonal skills when most businesses do 99% of communication by telephone‚ teleconferencing‚ videoconferencing‚ e-mail‚ and on rare occasions‚ snail mail. A popular way of thinking today...but‚ is it really the correct way? "Face-to-face communication remains the most powerful human interaction
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chemical phenomena. c. All living organisms involve flow of energy‚ transformation of energy‚ from organic compounds like carbohydrates‚ proteins‚ fats‚ etc. d. Genetic materials DNA/RNA are formed by chemical compounds. e. Enzymes‚ hormones and other fluids are mainly chemical compounds. f. Molecules move in and out from a cell through osmosis and diffusion process which are chemical phenomena. 2. Physics a. The most physiological process in plant i.e. photosynthesis‚ requires light which
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with Incidents and Emergencies For this assignment I must be able to understand priorities and responses in dealing with incidents and emergencies; I am in my workplace setting when I come across a particular incident. I need to deal with the incident in order to minimise any risk to myself and other individuals within the setting as efficiently as possible‚ ensuring that I adhere to any relevant legislation‚ policies and procedures. It is required of me that I need to deal with the incident that
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· In your own words‚ explain how online communication is different from face-to-face communication‚ and identify which you prefer. · Explain why having a Netiquette policy in an online learning environment is important. · Review the scenario assigned to you by the first letter of your last name and explain how the example violated Ashford’s Netiquette rules. · List two pieces of advice you would give the person in your scenario so that they are not violating Netiquette rules. · Respond to
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Exploring Emotions http://www.psychologytoday.com/blog/get-some-headspace/201304/exploring-emotions By: Andy Puddicombe Tom‚ the resident head of science at Headspace HQ‚ has been researching meditation and emotional wellbeing. He says‚ “It’s really exciting to see the growing wealth of research looking at the effects of meditation—its power to increase our emotional awareness and how it affects our emotional health on a daily basis.” There’s a practical technique for investigating and increasing
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Nothing can replace the value of face-to-face communication. However in a growing business‚ traveling to meet with customers and team members is not always feasible or economical. We communicate over email and phone‚ but even then‚ messages get misinterpreted and a sense of personal connection is never truly established or maintained. In fact‚ it’s said that over 90% of how we communicate is through nonverbal cues like gestures and facial expressions. With that said‚ one cannot underestimate the
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Emotions PSY240 October 18‚ 2013 Emotions Fear is the easiest emotion to infer from behavior in various species; it plays an important adaptive function in motivating the avoidance of threatening situations and chronic fear induces stress. (Pinel‚ 2011‚ P. 443). I will discuss the theories with specific examples in order to make a better connection‚ more personal connections‚ with the theories. Darwin ’s believed emotions grew from manners that indicated what an animal would do next in
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Chapter 13 of Handbook of Emotions‚ Facial Expressions of Emotion‚ Matsumoto et al (2008) thoroughly explain Darwin’s 135 year old conclusion that the muscle actions involved in emotions are universal to both nonhuman primates and other mammals (Matsumoto et al‚ 2008‚ p. 212). Matsumoto et al (2008) provided research from current day to show how this theory is still relevant and it both intrigued and surprised me. This chapter in particular was very crucial in the application of my future clinical
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