On Valentine’s Day 2007‚ JetBlue decided to follow its airline policy to ensure most flights are completed and opted out to canceling flights in hopes the weather would past fast. Instead‚ the weather got worse‚ while many were stranded on flights for hours. JetBlue should have just done a massive cancelation of flights for the day rather than a case by case basis when it was too late. To determine the causes of the failure of JetBlue’s CRM system during the crisis on Valentine’s Day 2007‚ we first
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Case Study: Growing Pains What is going on? Waterway Industries began its service in 1963 from small and high quality canoe maker. Cyrus Maher who is CEO had maintained a steady growth right up until 1990. Recently he may be facing a human resources problem. Lee Carter is a relatively new employee whose high-powered sales ability has completely changed sleepy canoe company into extraordinary growth. But Maher has overheard Carter discussing a new job that would offer equity position and money‚
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Executive Summary JetBlue was started in 1999 by David Neeleman‚ whose vision is to give high-quality and reliable flying experience in a budget airline. Through sophisticated technology‚ brand new aircrafts‚ impeccable customer service and low fares‚ JetBlue was on its way to achieve this vision. Although the low-fare travel industry was gaining momentum‚ the September 11 attack brought a massive downturn to the already-risky airline industry. However‚ JetBlue was still able to deliver good performance
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JetBlue Airways Case Study Analysis Problem Definition The situation described in “JetBlue Airways: Regaining Altitude” is one that‚ unfortunately‚ more than a few people have experienced. The many problems that unfolded in the course of only a few short days‚ were all caused by one main issue‚ a lack of communication and communication training in a crisis situation. Company Objectives What once was a vision has now become a reality that defines JetBlue as a company. Neeleman
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The Case of Jet Airways Jet Airways: Background Jet Airways (India) Private Limited was a reputed private airline in India having an average fleet age of 4.45 years. Jet Airways covers 63 destinations spanning the length and breadth of India and beyond‚ including New York (both JFK and Newark)‚ Toronto‚ Brussels‚ London (Heathrow)‚ Singapore‚ Hong Kong‚ Kuala Lumpur‚ Colombo‚ Bangkok‚ Katmandu‚ Dhaka‚ Kuwait‚ Bahrain‚ Muscat‚ Doha‚ Riyadh‚ Jeddah‚ Abu Dhabi and Dubai. The Airline carried
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| America’s Post-Civil War Growing Pains | Assignment 1 | Michelle Lepri | Professor Lisa Hawkins | 7/20/2012 | There were two major turning points during this period were the Reconstruction and Industrialization. The civil wars ended in 1865 and with the end of the civil war bought Reconstruction to the south from 1865 to 1877. The physical rebuilding of the southern region began quickly and progressed rapidly‚ but reconstructing southern society was much more difficult process‚ especially
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Running head: GROWING PAINS Assignment #1 America’s Post-Civil War Growing Pains INTRODUCTION The period being covered in this presentation is the Civil War and its growing pains following the Civil War. Things to be explored will be the turning points in American history along with historical events after the Civil War‚ segregation and it’s shaping of American history‚ changes in attitudes‚ and the life of an American along with the laws passed to discriminate
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JetBlue Airways SWOT Analysis Strengths • Extra Space- JetBlue has many strengths including more comfortable seating. They offer seating with more leg room some seats have 34 inches between the seats‚ while taller men and women who need the extra leg room can have seats with 38 inches. This is an extra feature that JetBlue offers to their customers. • Advanced Technology and Entertainment-They also offer exciting entertainment. The entertainment includes XM Radio which includes over 100
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SWOT Analysis: JetBlue Airways DeVry University Online by Keith Escher Organizational History Known as one of the very few airlines which has actually managed to make a profit since the downturn in the travel business‚ which was a result of the September 11th attacks‚ JetBlue Airways continues to pride itself by living up to its dedication of “bringing humanity back to air travel”(JetBlue Bill of Rights). JetBlue was incorporated in Delaware in August 1998 and was founded
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Americas Post Civil War Growing Pains HIS 105 Tracie Douglass Assignment 1 Professor James Allen 4/28/13 Once Industrialization began in the West a lot of things began to change. There were much different problems occurring in the West than in the South. One major turning point for the West is‚ the expansion of farming by the American settlers. The American settlers were farmers by trade for many years before the Civil War had even began. For the most part
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