A Case Analysis of Hotel Continental Submitted by: Michael F. Cui I. Perspective Held by the Student I assume the point of view of Mr. Oscar Mendoza‚ the owner of Triumph Tours‚ who has been seriously thinking about operating a hotel to complement his travel agency business. II. Case Facts Mr. Oscar Mendoza has been considering opening a hotel to complement his travel agency business‚ Triumph Tours‚ because
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1. Introduction The purpose of this report is to critically examine the issues faced by the Regency Grand Hotel both internally and externally. This report also discusses relevant theories and makes recommendations for the Regency Grand Hotel to address the managerial problems and return the organisation to its former status. The decline in the performance of the hotel is a result of the drastic changes in the organisational structures. The introduction of the practice of empowerment has resulted
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The book ‘Competing for the Future’ is aspiring and one that offers a deep insight into the problems plaguing the four billion poor and the possible remedies. What is amazing is the fact that despite living in between this mammoth of a population‚ few indeed have ever given serious thought to this probable catalyst for change and socio-economic development. The poor are THE RESOURCE; they carry in themselves all the necessary agents and the firepower to reshape the entire economic system making
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The Address Hotel is a luxurious Hotel that is in the midst of the Burj Khalifa Development Area in Dubai. The five-star hotel attracts customers and tourists who want to enjoy the luxuries of Dubai and be enriched with its astounding location. The hospitality industry in Dubai is highly competitive‚ as Dubai has become the center of tourism across the world and thus‚ accommodation services are the most common services offered in this sector. Competitors focus on offering the best experiences to
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EXECUTIVE SUMMARY The Portman Hotel was built with the intent of being a 5 star hotel that provided superior service to its guests. This superior service centered around a business plan that was based on Asian standards of hospitality. The Portman Hotel executives were committed to keeping both their guest and employees happy. The vision that would separate The Portman from the competition was “personal valets” (PVs). These PVs were responsible to every need of a guest. This included everything
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Case: The Accra Beach Hotel I. SITUATION ANALYSIS: A. Case Summary The case is about the Accra Beach Hotel on the Caribbean island of Barbados. The hotel manager got a request from the West Indien Cricket Board (WICB) about hosting several cricket teams while the West Indien Cricket Servies‚ which is an important international sporting event. The head of the WICB was asking for a discount for 50 of the 141 rooms of the hotel. Now the sales manager has to decide whether to accept the inquiry
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section‚ Sheraton Hotels and Resorts Worldwide‚ the owners of Sheraton Hotels intends to build a new hotel in Zimbabwe’s resort town of Victoria Falls. Victoria Falls being a popular destination is a prime tourism destination Sheraton Hotels and Resorts Worldwide identified Zimbabwe’s tourist towns as a potentially profitable location to build their latest state of the art hotel and have initiated this chapter of the project is to analyze the opportunities of developing this hotel by analyzing the
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The Portman Hotel Company was a relatively small hotel with only 348 rooms and 21 floors located in San Francisco’s booming hotel district. It was influenced with Asian philosophy of services‚ to provide high quality hospitality to its guest at affordable rates. On paper‚ the hotel sounded like a great success‚ one that would definitely flourish amongst the competition. However‚ even with this philosophy‚ there were numerous problems that plagued the Portman Hotel. A few examples of these problems
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Group Assignment Topic: HR Planning at the City Hotel Background The City Hotel has been having some difficulties around recruiting kitchen assistants‚ waiting and bar staff due to local competition and the unsociable working hours‚ compounded by the fact that local transport is not readily available at these times also. They have also identified issues with lack of availability of chefs and receptionists due mainly to the skill levels and
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Microsoft: Competing on Talent (A) In 1999‚ a front page Wall Street Journal article was attracting attention with a headline “As Microsoft Matures‚ Some Top Talent Chooses to Go off Line.” It was a question taken very seriously by Gates and Ballmer who understood that company’s enormous success was largely due to its ability to recruit‚ motivate‚ and retain extraordinary talent. This article explores the HR philosophies‚ policies‚ and practice in 1980s and examines how the policies were managed
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