The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Office Ergonomics Contents 1. Introduction 2. Office Computer Workstations 3. Computer Workstation Evaluation Checklist 4. Appendix A 1. Introduction Ergonomics is the process of designing the work environment to fit the worker‚ rather than fitting the worker to the work environment. The goal of this ergonomic program is to minimize accidents and illnesses due to chronic physical and psychological stresses‚ while maximizing productivity and efficiency. Cumulative
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To: Beth Leslie‚ Chief Executive Officer‚ Apple‚ Inc. From: Adam Conley‚ Research and Development Vice-President‚ Apple‚ Inc. Subject: Not Recommending Expansion of Apple‚ Inc. to Lakeland‚ FL Attached is my recommendation report “Possible Expansion of Apple‚ Inc. to Lakeland‚ FL‚” which you requested for December 7‚ 2017. The report provides evidence of my recommendation not to expand Apple‚ Inc. to 6405 S Florida Ave‚ Lakeland‚ FL 33813. This is based on three criteria‚ is there enough parking
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R v. Latimer The case with Robert Latimer all began with his twelve year old daughter having cerebral palsy and being quadriplegic. Tracy would suffer from many seizures a day and was also believed to have a brain capacity of a four-month old which caused her to be dependent. Tracy underwent many surgeries to try to give her an “easier” life but nothing seemed to chance any changes. No changes for the better or for the worse. So it wasn’t like she was near death. November 19th 1993‚ she was supposed
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Case # 3: Structura‚ Inc. Background of the Case On February 27‚ 1981‚ the Federal Republic of Germany and the Republic of the Philippines entered into a contract to develop applications of solar energy in the Philippines. The project was called the Philippine-German Solar Energy Project (PGSEP). It was funded by the German companies with a counterpart fund from the Philippines Office of Energy Affairs (Non-Conventional Resources Division). Philippine National Oil Company (PNOC) was the
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Executive Summary The purpose of this report is to analyse the events taken place in Apple from its establishment to the year 2006. It highlighted the problems Apple was facing‚ and also the achievements it received. There were both bad and good news for Apple’s product and its management and shareholders that brought much excitement in the year 2006. Apple’s stock fell and there were change in the management level after some stock option investigation due to irregularities related to the
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Name: Sharanjeet Singh Bath Q.1 Does BSB‚ Inc. enjoy any competitive advantages or core competencies? Yes‚ BSB Inc has the competitive advantages and core competencies in the following ways – They are well established‚ national client serving company with university and college as one of the core line of business. Centrally located in campus‚ with additional two locations for distribution at strategic points. This shows the good facilities availability for delivery. Has been in operation
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Commercial Fixtures Inc. Case a) What does Commercial Fixtures do? What is their competitive position in the market place? CFI manufactures custom-engineered fluorescent lighting fixtures used for commercial and institutional applications Strive on designing products that are specific to the customer’s/lighting Goals in the company are to find the right product for the customer’s particular needs and build a relationship with the customers Their prices aren’t as sensitive as other commonplace
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MKTG 211 - Case #2 - Individual Assignment - Banyan Tree: Branding the Intangible* Case Overview: Banyan Tree Hotels and Resorts had become a leading player in the luxury resorts and spa market in Asia. As part of its growth strategy‚ Banyan Tree had launched new brands and brand extensions that included resorts‚ spas‚ retail outlets‚ and even museum shops. Now‚ the company had to contemplate how to manage its brand portfolio and expand its business while preserving the distinctive identity
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Case Analysis - Amgen Inc.: Planning the unplannable The biotech firm Amgen Inc. gives much attention and time to the planning process. Because the outcomes for a company like Amgen are often very unsure and many employees are quite sceptical about the use of such a planning‚ the main issue can be described as follows: What is the added value of planning for a fast-growing company in an uncertain and dynamic environment? To address this issue‚ an analysis will follow based on the following
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