Customer Relationship Management in Banking with a case on HSBC A Project Report presented to Dr. Shweta Dixit Faculty Member Narsee Monjee Institute of Management Studies Mumbai on March 21‚ 2007 in Partial fulfillment of the academic requirements for the Part Time MBA Programme by Mr. Kapil Bhatia (03) Preface The service industry has always been of vital component of all economies. It has become more so these days. From
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FRQ Han China and Mauryan/Gupta India Han dynasty and Mauryan/Gupta empires developed in roughly the same time frame and overlapped in the years 320 B.C.E. - 220 C.E. developing in different parts of the globes with their own unique geographies. Both the Han and Mauryan/Gupta empires developed bureaucratic governments that were ruled by kings‚ but due to the different geographical regions‚ India’s government was fragmented into local governments. The Han Dynasty of China was structured off of a
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Introduction: Deforestation‚ dissertation‚ flood‚ soil erosion‚ siltation‚ sedimentation‚ river bank erosion‚ increased evaporation‚ Co2 emissions‚ rising sea-level‚ displacement‚ cyclones‚ salinization‚ arsenic contamination are most burning word in the present world. And all words are related natural disaster and climate change. Because‚ climate change is the most complicated issue the world is facing. Across the globe there have been continuous endeavors to measure and mitigate the risk of
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Executive Summary Purinex is a drug discovery and development company based in Syracuse‚ New York. The company sought to commercialize therapeutic compounds based on Purine‚ which is useful in numerous biochemical processes and its intellectual portfolio of Purinex consists of more than 35 patents‚ pending and issued in the purine field. The company has a headcount of 14 and maintains a chemistry laboratory a few miles from its main office. The company’s target is to develop products that act
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BANKING SERVICES IN INDIA I. HISTORY OF BANKING IN INDIA There are three different phases in the history of banking in India. 1) Pre-Nationalization Era. 2) Nationalization Stage. 3) Post Liberalization Era. 1) Pre-Nationalization Era: In India the business of banking and credit was practices even in very early times. The remittance of money through Hundies‚ an indigenous credit instrument‚ was very popular. The hundies were issued by bankers known as Shroffs‚ Sahukars
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Leadership Challenges at Coastal Bank Written by What-are-good-leadership-skills.com Coastal Bank is a large bank in a southeastern city. As a part of a comprehensive internal management study‚ senior vice president‚ Harris Meade‚ examined the turnover‚ absenteeism‚ and productivity figures of all work groups in the organization. The results Meade obtained contained no real surprises except in the case of the check-sorting and data-processing departments. In general the departments displaying
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Credit rating agencies take a wide range of factors – debt raising purpose‚ industry outlook‚ corporate profile and financial measures into account when performing corporate bond rating service. Debt is raised to repurchase shares rather than the normal case of capturing expansion opportunities to strengthen cash flow. This is not going to be regarded favorable to debt holders since the debt coverage ability in terms of cash or collateral is not strengthened. UST is characterized positively by commanding
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INTRODUCTION Central Banking is one of the most useful institutions which human ingenuity has developed to help the society in managing its collective financial affairs. Every country‚ these days has a Central Bank which controls its entire banking system. Few countries had a Central Bank in the 19th century‚ but the popularity of the Central Bank has greatly increased in the 20th century. Today‚ there is hardly any country in the world which does not have a Central Bank of its own. After the First
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China Mobile is the world’s biggest telecom administrator. Having a client base of more than 300 million clients‚ its system highways 700 million instant messages each day and handles 250 million call each hour. China Mobile is maybe the main cellular network that gives continuous‚ dependable scope through passages‚ on interstates‚ inside skyscraper lifts also on top of Mount Everest. One of the one of a kind components of China Mobile overhauling magnificence is to customize its items‚ administrations
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ABRAMS COMAPANY CASE 5-4 ABRAMS COMPANY Que. 1: Evaluate each of the concerns expressed by top management‚ and if necessary‚ make recommendation appropriate to the circumtences described in the case The Abrams case is about using profitability measures to evaluate profit centers. The case also reflects a long academic debate in the US-literature about ROI problems. In EU companies it is more common to evaluate PCs with Income measures like RI and EVA. This case covers the tree main problems
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