Discuss the Organizational Culture of Coca-Cola. Is it a strong culture? Why? The culture of the Coca-Cola organization is mission driven; focused on refreshing the mind‚ inspiring optimism‚ and making a difference. The rich history of the organization has allowed the company to compile hundreds of stories of consumers and employees. These stories share real life examples of what Coca-Cola Company that they created a museum in Las Vegas that focuses on the stories of customers. After visitors heard
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Chapter 7 Study Questions 1. What is meant by the term service breakdown? a. the product or service selivered fails to meet customers expectations 2. What causes customers to become dissatisfied? a. when a product or service fails to meet the customers wants or need or does not live up to advertised promises or standards. 3. What can you use to deal with angry customers? a. be positive b. acknowledge the customer’s feeling or anger c. reassure d. remain objective
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Chapter 4 Case Study Questions REI Climbs the Web Mountain 1. Create a simple logical design and physical design for REI.com A simple logical design for REI.com would include the following concepts: HTTP requests and other data from a customer’s client computer that travels to Web servers‚ application servers‚ and data servers which displays specific Web pages in response to those requests. When the customer’s order is submitted‚ it is then forward to an order-processing application database
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Scene the beginning of time or so it seem‚ we the consumer‚ have had the pleasure of enduring the “Cola Wars” between Coke and Pepsi. This has been an ongoing battle between the big two cola manufactures for over one hundred years. John Pemberton‚ a pharmacist in Atlanta‚ Georgia‚ invented Coca-Cola in 1886; pharmacist Caleb Bradham invented Brad’s Drink‚ later to become Pepsi-Cola‚ in 1893 in New Bern‚ North Carolina. In 1938‚ Coke filed suit against Pepsi‚ claiming trademark infringement. In
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Cola Wars Continue: Coke and Pepsi in 2010 1. Why‚ historically‚ has the soft drink industry been so profitable? Soft drink industry is profitable because the industry has concentrated revenues between 2 major players and it is virtually impossible for a new player to compete with the key players. The industry giant’s wield power over the retail outlets. Convenience stores‚ vending machines‚ fountains are widely distributed and hence they don’t have the power to bargain over pricing issues and
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What is the relationship among money‚ labor cost‚ profitability‚ and knowledge in the modern democratic-capitalistic society? The relationship is that there has to be a cost (monetarily) between all the aspects. The labor cost is all tied to money and how to sustain while democratic capitalistic society a market-based economy all related to the circulation of money. Money is arbitrary‚ labors costs cut into profitability‚ and knowledge can temporarily increase profitability. Briefly describe the
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1) The most basic circuitry-level computer language‚ which consists of on and off switches‚ is B – Machine Language 2) Languages that let you use a vocabulary of descriptive terms like read‚ write‚ or add are known as _______________ languages. A – High Level 3) The rules of a programming language constitute its D – Syntax 4) A _______________ translates high-level language statements into machine code. C – Compiler 5) Named computer memory locations are called _______________. B – Variables
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1. How will Charlie’s approach to quality and service affect his company’s performance? Charlie’s approach to quality is to prevent defects and achieve zero defects. He would show employees how to do the job right. He could show employees all his proven methods for closing a sale. The goal is to solve and eradicate from the beginning all quality-related problem and to live a philosophy of continuous improvement in the way the company operates. It is a more complete approach to achieving total quality
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1) Why are information systems (IS) essential in organizations? Information systems are the modern approach to data organization. It allows an effective and efficient way to store‚ modify‚ retrieve and manipulate data and information for a specific business or organization. 2) Why do systems analysts need to know who the stakeholders are in the organization? One of the major task and responsibilities of the system analyst is to bridge the connection of all the stakeholders in the organization
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