Afro Eurasian Studies‚ Vol. 2‚ Issues 1&2‚ Spring & Fall 2013‚ 56-71 Measuring the Perceived Service Quality and Customer Satisfaction in Islamic Bank Windows in Libya Based on Structural Equation Modelling (SEM) Ali Joma Khafafa* Zurina Shafii** Abstract The growth of the banking sector is vital for a country’s economic development as it provides most of the financing sources for businesses. Customer satisfaction is one of the most important factors in determining the feasibility of a banking operation
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Impact of Service Quality on Customer Satisfaction of Mobile Users – A Case Study of Airtel ISSN 2319-9725 Dr. Rajesh K. Yadav Associate Professor & H.O.D. Department of Management RKDF College of Engineering‚ Bhopal‚ India Mr. Nishant Dabhade Assistant Professor‚ Department of Management RKDF College of Engineering‚ Bhopal‚ India Abstract: Qualitative services deregulation or free competition and new technology have increased competition and widened the range of network services available throughout
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illustrated by this case story? According to the case study Zara have a plan that involves an obvious and concentrated understanding of fashion‚ technology‚ and producing clothes they also can change their line according to the needs of the market as quick as possible they also practice strategic management and some of its evident starting in: 1) assigning goals Amancio Ortega’s goals was to produce (fast fashion). 2) Strategy planning Get products to the market quickly as possible through the used technologies
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On-Boarding‚ Socialization‚ Retention and Down-Sizing Chern’s Department Store Case Study # 5 Selection and Placement-004016: BUS522004016*201003 Presented To Dr. Ronda Jones‚ Ph.D. March 14‚ 2010 By Jacqueline R. Jones Introduction Chern’s has recently hired two new sales associates and have a need for an on-boarding and socialization strategy. Because organizations invest money in hiring new employees‚ the company has a need to get new hires off to a good start but need help doing so. Because
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Globalization of Wal-Mart Ye Myint Tun California Mirama University Case Study 1: Globalization of Wal-Mart Please refer to the Mini-Case 9.1‚ “The Globalization of Wal-Mart” on page 251 and answer the following questions: 1. Why has Wal-Mart viewed international expansion as a critical part of its strategy? International expansion is different from the domestic expansion because geography areas‚ culture‚ tradition‚ behaviors and characteristics of the consumers are not similar‚ thus
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Case Study 2 1. If you had been McLaughlin or Decker‚ what research would you want done? I would want research done on: How to handle catastrophic disasters in the first 7 days‚ such as September 11 or Hurricane Katrina. This will help alleviate a great deal of frustration among Americans‚ who felt helpless to respond productively they felt during these tragedies. 2. Create the management-research question hierarchy for the research you think might help the Red Cross make decisions related
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SCIENCES DEPARTMENT OF BUSINESS & ECONOMICS Master Research Proposal Improving Customer Service Quality in 4-5 Star Hotels in North Cyprus Student Name - Asif HUSSAIN Supervisor Prof. Dr. ERDAL TURKAN Email: asif_del04@yahoo.com Address:13‚Kucuk Medrese sokak Lefkosa 27-01-2011 1. Title: Improving customer service quality in 4-5 Star Hotels in North Cyprus 2. Background This research will focus on an additive exploration of prior undergraduate
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Case Study 2 Kaneshia Slade Coles Liberty University Case Study 2 Greif is defined as a deep mental anguish‚ as that arising from bereavement or being left alone‚ and is a normal response to loss (Matzo & Sherman‚ 2010). Marilyn Andrews’s grief is made up of different circumstances that have happen in a short span of her life. The first is the passing of her father to lung cancer. Marilyn and her father did not have a relationship with each other for twenty-seven years and his death left her
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Airline Distribution Systems in 2013: A Case Study Embry-Riddle Aeronautical University Worldwide Abstract Airline distribution systems are undergoing a dramatic change in the way airline tickets are distributed due to the influence of different factors such as new technology‚ low-cost demands‚ and the changing needs of travelers. This paper will discuss those factors and discuss Global Distribution Systems (GDS) and what advantages airlines would gain from being in control of ticket distribution
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strategy to stop 5 amendments submitted to this committee and support 5 additional amendments to be moved onto the Senate floor. Based on the preliminary votes of my other committee members 4 of the amendments on campaign finance reform‚ no confidence vote in national executive and legislative officials‚ debt/ GDP ratio & debt ceiling‚ and enlargement of the U.S. Senate and Electoral College have enough of the majority vote to be stopped if no such member changes their vote. 3 of the 5 amendments I
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