International Journal for Quality research UDK- 656.025.2:658.56 Short Scientific Paper (1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters
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5 Conversion Optimisation Case Studies to Learn From Instead of focusing on increasing traffic to your website‚ focus instead on increasing the conversion rate. This results in more people who visit your site becoming customers‚ and it doesn’t require changing the search engine optimisation of your website or rolling out a new marketing campaign. It often involves little changes to the site or the user experience. Here are five conversion optimisation case studies to learn from. Walmart While Walmart
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1. Customer Service Encounter 1.1 Service Encounter I went to an OPPO outlet to get several phone covers of different phone models. When I entered the store‚ I was approached immediately by a staff with a smile. She inquired if I needed help with anything. I told her the models of the phone covers I need while maintaining eye contact with me. She then took the covers and passed it to me promptly. I went home after the purchase and realised I got the wrong phone case of one phone model. I went back
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many you still deserve the title killer. However‚ many of us in the Batman fan club feel that the Joker no longer deserves to live. If Batman killed him he would be doing the world a justice. But after he eliminates the enemy do we suddenly have to start looking at him as the enemy also? Although he would have taken only one life compared to the many lives the Joker has taken it still would make him similar to the Joker in a way Batman does not want to be associated with. Mark D. White and Robert Arp
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numerous channels. There were and still are a great number of superhero characters but perhaps the most popular in my opinion were and still are Superman‚ Batman and Spider-Man. I was recently doing some You
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The main goal of human service workers is to enhance a person’s well being. It gives a person great satisfaction to know that they accomplished their goal by successfully helping another. The feeling is so great that most human service workers work in that field more for the ability to help others then for the money. However‚ aside from this goal‚ some of human service workers’ personal qualities can make a big difference in their practice. Obtaining empathy and being able to separate it from
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INTRODUCTION A Value Added Service (VAS) can be defined as: Any service provided by the service provider to promote its main service business (Wikipedia) Or Value added services is a term that is used to refer to service options that are complimentary to but also ancillary to a core service offering. (wiseGEEK) As Kotler as said: “Over time the augmented benefits become the expected benefits.” The same applies to Value added services‚ what a customer sees as a value added service today becomes
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Simulation/Case Study the Dulhasti Power Plant Robert Mondry ITT Tech. Mr. Bannister PM 3110 02/13/2015 The Dulhasti hydro-energy power plant is a run-of-the-river plant on the Chandra River which is a tributary of the Chenab River located in northern Indian provinces of Jammu and Kashmir. Dulhasti is the first hydropower utility of India and the best example of a project management tragedy. In 1989‚ the Dulhasti project contract was first assigned to a French consortium promising to complete
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of implementation and costs has always been a major bottleneck for firms as far as production is concerned. So is the case for SPC GmbH. Therefore‚ for it to ensure a timely and a sufficient supply of masterbatches to its customers‚ we will be suggesting theoretically possible means to increase production capacity‚ evaluate them qualitatively‚ then try to adjust them to SPC’s case. The flowchart in figure 1 depicts a logical tree on how to increase capacity in a firm: Optimization of Machine Utilization
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Canadian Blood Services STRATEGIC ISSUES The main strategic issue affecting the Canadian Blood Services (CBS) is making sure their blood supply keeps up with demand. Because blood is such a necessity in the health care industry it is always in high demand‚ meaning the Canadian Blood Services needs to constantly have a large enough supply to fuel this demand. Therefore‚ new donor recruitment is high on the list of priorities. As they found in a recent study‚ most of the population didn’t realize
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