Process Capability A process is the value-added transformation of inputs to outputs. The inputs and outputs of a process can involve machines‚ materials‚ methods‚ measurement‚ people‚ and the environment. Each of the inputs is a source of variability. Variability in the output can result in poor service and poor product quality‚ both of which often decrease customer satisfaction. It is necessary to analyze the amount of common cause variation present in an in control process. Process capability is the
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What are capabilities? What must firms do to create capabilities? Capability is a capacity for a set of resources to integratively perform a stretch task. It represents the identity of the firm as perceived by both its employees and customers. It is the firm’s ability to perform better than competitors using a distinctive and difficult to replicate set of business attributes. The organization’s capability is comprised of three core assets – physical capital‚ including all tangible assets; technology
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Newspaper delivery* - Maid service Place and time - 496 hotels in 61 countries - reservation online: - reservation by phone: Call 1-800-HILTONS - Reservation at the desk Promotion and education Hilton HHonors Program: membership is open to anyone who applied‚ at no charge. Members earned points toward their Hilton HHonors account when they stayed at a Hilton hotel. When they accumulated enough points they could redeem them for stays at HHonors hotels‚ or use them to buy other products and services
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Hilton’s Law While I believe all of the eight (8) neurological laws are important‚ I would offer that Hilton’s Law and Arndt-Schultz Law are the two (2) most important. Hilton’s Law states “The principle that the nerve supplying a joint also supplies both the muscles that move the joint and the skin covering the articular insertion of those muscles.” This is significant as it allows the therapist to work an area of tissue (skin‚ fascia‚ and muscle) over the joint and still have significant effect
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Organization sustained barely‚ because it is large enough‚ and loss even though major ‚ not major enough to wipe out company. Page 37 Second major mistake Nov 1989 Product Olympic Lessons learnt Stick to the original 3 golden principles 1)Disdain Inventory 2)Listen to what Customer wants and build it( don’t imagine what he wants and waste time and money) 3)Never sell indirect Page 59 Mistake Small‚ but Corrected‚ after some time‚ with no loss‚ no profit Page43 b. How did Michael Dell’s vision‚ personal
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What about A-Building move? Teri • Concerns? • Needs? During the AHO staff move the biggest issues were phones and computers. Not knowing where the computers came from and how to handle new phone extensions at different campus locations. Also‚ employees that have their phone messages emailed to their computers did not have a computer with speakers. Incidentally‚ seven speakers will need to be purchased. Overall‚ Teri thought the move went well. Briefly‚ Teri let the staff know that students were
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Case 1-2 Ackoff’s Management Misinformation Systems This case is adapted from a classic article entitled “Management Misinformation Systems.” It was written by Russell L. Ackoff and appeared in Management Sciences. In the article‚ Ackoff identified five common assumptions about information systems and then explained why he disagreed with them. REQUIRED: Read the five assumptions‚ contentions‚ and Ackoff’s explanation. For each of the five‚ decide if you agree or disagree with Ackoff’s
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2.) Total revenue/night at breakeven 70% x 154‚000 rooms x 365 days = 39‚347‚000 nights $ 158 x 39‚347‚000 nights = $ 6‚216‚826‚000 Revenue and nights generated by members 7‚015‚000 night + (712‚000 stay x 2.4 night) – 180‚000 claimed nights = 8‚543‚800 nights $ 1‚108‚000‚000 + $ 327‚000‚000 = $ 1‚435‚000‚000 Source: pg 562‚ Table B‚ Members’ Paid Activity in 1998. Percentage of nights spent by members over nights at breakeven (8‚543‚000 nights / 39‚347‚000 nights) x 100% = 21.71% Percentage
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Case Study II -- Wrestling with Weight Loss: The Dangers of a Weight-Loss Drug Part I 1. What do you know about the mitochondria? The main function of the mitochondria is to convert fuel into a form of energy the cell can use. Specifically‚ the mitochondria is where pyruvate --derived from glucose-- is converted into ATP (Adenosine triphosphate) through cellular respiration. Cellular respiration involves four stages: glycolysis‚ the grooming phase‚ the citric acid cycle‚ and oxidative phosphorylation
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Basically ; Products are tangible and services are intangible.For example; Apple Iphone‚ Coffe Mocha at Starbucks are products‚but healthy services sector‚home repair service‚wireless communication‚trip to somewhere ;they dont result ownership of anything. 2)Customer vs. consumer :Customer and consumer are not same things.For example;mother buy napkin for her baby and then baby consume it in this situation baby is a consumer‚ mother is a customer . 3)Sales dont mean to marketing.Sales cover just selling
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