Job Title: Customer Service Agent Job Summary: A Customer Service Agent deals with customers mainly by email‚ but occasionally by telephone to handle customer inquires and complaints. The customer service agent obtains all pertinent information from the customer and acts a mediary on behalf of Half.com‚ between the sellers and the buyers to settle all disputes‚ inquiries and complaints. Relationships: The Customer Service Agent will have and maintain working relationships with other Customer
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[Case: Zipcar] Zipcar’s SWOT and financial analysis a) Strengths Firstly‚ Zipcar seized 80% of US market share‚ making it the strong player in the market. Secondly‚ as the company is able to acquire its competitors (Flexcar-US‚ Streetcar Ltd-UK)‚ they can reduce the competitors as well as gain those market shares and customer bases from those 2 companies. Thirdly‚ Zipcar’s customer-friendly and disruptive business model is what makes it unique. They leverages accessibility‚ make it available close
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Harvard Case Review and Analysis 1. Jeff Immelt’s strategies for GE were solid in a theoretical sense. The company should have been delivering above-average returns and seen all the positives that he preached about it. The reason this did not happen and they faced some humiliation in 2008 until 2010 were due to GE Capital. Immelt thought that they were diversified enough to survive the economic downturn. However this proved to be wrong. In an interview for BusinessWeek magazine David Magee
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fraction of a second. Every Risk no matter how big or small is a potential threat for e.g. a small cut on the hand could turn gangrenous over the period of time‚ what are we prescribed to do then‚ we would lose our limb‚ IT too is similar. A proper analysis and management is necessary to keep the IT in a good shape. Businesses understand IT as a risky proposition since they believe an IT system might last a while but would invariably die because of the stiff competition. Every time a new technology
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Case Study: Ducati Should Minoli seek to grow the business in 2001? Since Minoli took the position as CEO of Ducati in 1996‚ the business has grown and became extremely successful. He transformed a company that was once on the verge of going bankrupt into one of the most profitable motorcycle manufacturers in the world. The explosive growth‚ profitability‚ market share‚ and revenues prove Minoli truly is an expert in turnaround management. He set high goals for the company such as reaching 10%
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in improving the business. This paper introduces three theories namely Fundamental Attribution Error‚ Expectancy Theory‚ Operant Conditional Theory in identifying the problems that fall into one of these categories. 1. From the Portman Hotel case study‚ there were many fundamental attribution errors made by groups or type of people. A few of them are • Firing PVs in the first month by the Management due to their low turnover (16%) • PVs complaint about porters‚ who were slow to respond to
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Chris McCandless was an extraordinary person with an adventurous life. He had lived his life with taking risks and living a little bit over the edge at times. The way he had presented himself to others had those thinking what it was about this guy that made him stand out in front of the crowd. Almost everyone he met knew there was something special about him. In the beginning‚ McCandless knew he was ready to just get up and start a new journey. He kept to himself about his adventure to Alaska
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Stages of the Criminal Trial "Scott Peterson" Voir Dire This stage is an examination of potential jurors to ensure a fair trial for the defendant. Ideally‚ voir dire will result in an impartial jury for the trial of the accused. On March 4‚ 2004 jury selection began for the trial of Scott Peterson. Nearly 100 potential jurors began answering questionnaires about their views on the death penalty and their opinions on extramarital affairs. The nearly 30-page questionnaire given to prospective
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San Francisco Bay Consulting (SF Bay Consulting)‚ as described in the Harvard Business School case by Baker and Monsler (1995)‚ is a leading business consultancy and litigation support group following the goal of providing “practical application of economic theory to business problems” (p. 1). In order to manipulate and analyze data‚ high-end software and computers are used to serve clients’ needs. The company faces serious internal problems regarding the relationship between their consultants and
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There was a recent interview with British presenter Cathy Newman and Jordan Peterson that took place on the Channel 4 News. Newman took quotes from Peterson’s new Book “12 Rules For Life” for a basis of the conversation that they could talk about throughout the interview. This is perfectly fine but the way Cathy Newman uses language is not close to a formal interview but rather to attack Peterson without any logical reason. Gender was the main point of discussion throughout this interview. The first
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