HARRAH*S ENTERTAINMENT THE FACTS________________________________________ • Founded in 1937 in Reno‚ Nevada by Bill Harrah • One of the world’s most renowned provider in casino entertainment • Operates nearly 40 casinos in three countries under the Harrah*s‚ Caesars‚ Horseshoe‚ Bally’s‚ Flamingo‚ Paris‚ Rio‚ Showboat‚ Harveys‚ and Grand Casino Resort brand names • More than 40‚000 employees • Posted more than $4 billion in revenue and $235 million in net income in 2002 THE HISTORY ________________________________________
Premium Marketing Customer relationship management
1. Describe the IT aspects and functionalities of WINnet‚ NCR and Active Enterprise systems. How did these systems support the unique features of the Total Rewards Program and other aspects of customer relationship management? What were the benefits of the systems in terms of the sort of analysis they enabled? WINet was develop by Boushy and his team to solve the database of customer cannot working on the different system. All of the company’s transactional‚ slot machine‚ hotel management‚ and
Premium Customer service Customer relationship management
Question 1: Choose one or more definitions from the theory discussed in class to describe CRM as implemented by Harrah´s Entertainment Inc. I believe that the combination of Kotler´s and Zigmund‚McLeod‚ Gilbert definition of CRM perfectly describes the situation of Harrah´s Entertainment Inc. Kotler refers to CRM as: “the process of managing detailed information about individual customers and carefully managing all customer touch points to maximize customer loyalty”. Zigmund‚ McLeod‚Gilbert definition
Premium Marketing Customer relationship management
GEOGRAPHIC INFORMATION SYSTEMS TRSP 619.085 SPRING SEMESTER 2010 Study Questions 1) What is Geographic Information System (GIS)? What are some of the major differences between GIS and related technologies such CAD (computer aided design) and AM/FM (automated mapping/facility management)? A geographic information system (GIS) integrates hardware‚ software‚ and data for capturing‚ managing‚ analyzing‚ and displaying all forms of geographically referenced information. GIS allows us to view
Premium Geographic information system Cartography
Information is the lifeblood for decision makers. One of the ways‚ firm collect information is through a marketing information system. MIS is a process that first determines what information Marketing Managers need then it gather‚ sort‚ analyses‚ store and distribute relevant and timely marketing information system uses. The MIS system includes four important components. 1. Internal databases 2. Marketing intelligence 3. Marketing research 4. Marketing decision support
Premium Marketing
let’s proceed to discuss and understand the meaning of MIS. Meaning of MIS Marketing Information System‚ abbreviated as MIS‚ means to collect‚ analyze and supply marketing information to the marketing managers. The marketing managers use this information to take marketing decisions. MIS is a permanent and continuous process. Marketing information includes all facts‚ estimates‚ opinions‚ guidelines‚ policies and other data. This information is necessary for taking marketing decisions. This
Premium Marketing Problem solving Decision theory
Case: Harrah’s Entertainment‚ Inc: Rewarding Our People. Strengths and Weaknesses of Harrah’s gain-sharing Program Harrah’s strategy was to shift from service-driven company to a customer-driven company‚ and it invested in people development and bonus rewards. Company has introduced a gain-sharing program where employees were rewarded for improving customer service. This program has required employees to have more interacts with customer such as hand shake “employees can lose
Premium Customer service Customer
INTRODUCTION: Marketing was the first functional area to exhibit an interest in MIS. Shortly after the MIS concept originated‚ marketers tailored it to their area and called it the MKIS (MARKETING INFORMATION SYSTEM). Early graphic models of MKISs provide a basis for organizing all functional information systems. The MKIS consists of three input subsystems: AIS‚ marketing research‚ and marketing intelligence. The output subsystems address the information needs of the four ingredients of the marketing mix
Premium Marketing
The Role of Information Management in the field of Marketing Decision Making Introduction: The field of marketing is concerned with development of effective strategies for managing such activities as product development‚ promotion‚ pricing‚ and distribution in a way that organizational objectives are achieved. Marketing management is a business discipline which is focused on the practical application of marketing techniques and the management of a firm’s marketing resources and activities.
Premium Marketing Decision making
Title: “Marketing Information Systems as a Driver of an Organization’s Competitive Advantage” Journal Title: Journal of Internet Banking and Commerce Date/Issue: 2010‚ Vol. 15‚ No.3 Authors: Bernard F. Kubiak‚ Michał F. Kowalik Summary: In today’s world‚ companies must keep up with the speed of changing market environment and conditions‚ adapt their decision making processes quickly. The most important factor to help is information that is provided by information technology systems. Based
Premium Decision support system Information systems Decision theory