CASE 3 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot ANDREA HERNÁNDEZ PAULA BELTRÁN NICOLÁS LATORRE LORENA LEHMANN MARIA FERNANDA ROJAS Presentado a: LUIS FERNANDO CORREA MERCADEO GRUPO 2-1 ESCUELA INTERNACIONAL DE CIENCIAS ECONÓMICAS Y ADMINISTRATIVAS UNIVERSIDAD DE LA SABANA 15 DE AGOSTO DE 2014 BOGOTÁ D.C 2014-2 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot 1. BACKGROUND 2. UPDATING 3. PEOPLE
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Agarwal| Debsoumo Das| Amita Sureka 1. Discuss the factors that drove the customer relationship strategy at Harrah’s. Harrah’s customer relationship management system has two main objectives: 1. Motivate customers so that they participate more using Total gold program 2. Using data from above & implementing individual marketing strategies for their customers using database marketing. The key factors which drove Harrah’s to adopt the above strategy are as follows: Marketing done on property basis( no integration
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CASE STUDY: CHAPTER 3 & 4 SUBMITTED BY: DOMINGUEZ‚ Phoebe Rosemina U. CHIO‚ Jessa M. LU‚ Keith Japheth OCAMPO‚ Patricia Therese V. PANGAN‚ Charity U. SUBMITTED TO: MR. ANTHONY AGUELO December 9‚ 2014 CHAPTER 3 CASE Use the multiattribute model of evaluation to develop a strategy for reselling the better-grade fabric as the best choice for the new auditorium seating. Product Information Characteristics Higher-grade Nylon Velvet Lower-grade Vinyl Fabric Useful
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Question: 1. In the case study‚ we referred to the systems being developed and used as decision support systems. However‚ we also identified various artificial intelligence (AI) technologies. How can a decision support system incorporate and use AI technologies such as pattern recognition? Answer: ARTIFICIAL INTELLIGENCE (AI) tools and techniques can aid in the diagnosis of disease states and assessment of treatment outcomes‚ so AI can be used by a decision support system as pattern recognition
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Marketing Management Exam 1 Study Guide Chapter 1-3 Core Competency * Attribute that: * (1) Is a source of competitive advantage in that it makes a significant contribution to perceived customer benefits * (2) Has applications in a wide variety of markets * (3) Is difficult for competitors to imitate Fad‚ Trend‚ Megatrend * Fad: * “Unpredictable‚ short-lived‚ and without social‚ economic‚ and political significance.” * Trend: * A direction
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|1. |Electronic commerce is changing only the production and operations management functional area. | | |Ans: False | |2. |Electronic commerce is the buying and selling of products‚ services‚ and information via computer networks‚ primarily the | | |Internet.
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Which control(s) would best mitigate the following threats? A. The time worked field in a payroll transaction record contained the value 400 instead of 40. As a result‚ the employee received a paycheck for $6‚257.24 instead of $654.32. -Conduct a check between fields‚ separating the salaried and hours and minutes fields. -Conduct a limit check to ensure that the minutes do not exceed the predetermined value of 60 and hours don’t exceed a predetermined value. Regular hours-worked field in weekly
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MAR 301 EXAM 2 STUDY GUIDE Global Marketing Key Concepts Metrics to Evaluate Economic Strength * Gross Domestic Product: market value of the goods and services produced by a country in a year * Gross National Income: GDP plus net income earned from investments abroad * Human Development Index: a composite measure of quality of life based on life expectancy‚ education levels‚ and average incomes * Purchasing Power and Consumer Price Indexes: theory --- if the exchange rates of
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and Structures» * Premises and Location» * Marketing» * Money‚ Tax and Legal» * Employing People» * Exporting and Importing» * Business Grants * Business Life Cycle * Pre Start» * Starting a Business» * Managing a Business» * Growing a Business» * Exiting a Business» Business in WA » Small Business Development Corporation (SBDC) » Corporate Publications » Marketing - Promotion Strategy Marketing - Promotion Strategy Promotion is the method you use
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market opportunities. The goal of strategic planning is long-run profitability and growth. Strategic business units=subsidiary. Eg. Coca Cola (parent company) and Zico. Strategic alternatives There are 3 most common strategic alternatives: 1. Ansoff’s opportunity matrix- matches product with markets a. Market penetration: would try to increase market share among customers. Eg. Coca Cola steels Pepsi customers. b. Market development: attracting new customers to existing product
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