CUSTOMERS SATISFACTION LEVEL IN COMPACT CAR SEGMENT WITH SPECIAL REFERENCE TO MARUTI Project of Marketing Research By: Faizan Ahmad INSTITUTE OF MANAGEMENT STUDIES LAL QUAN‚ GHAZIABAD – 201 009 SEPTEMBER 2008 TABLE OF CONTENTS CHAPTER NO. CHAPTER PAGE NUMBER 1. LITERATURE REVIEW 6 2. OBJECTIVES 8 3. RESEARCH METHODOLOGY 9 4. RESEARCH DESIGN 10 5. SAMPLE DESIGN 11 6. DATA COLLECTION 12 7. DATA ANALYSIS 13 8. CONCLUSION & FINDINGS 20 9. ANNEXURE 21 CHAPTER 1
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CAR RENTAL AND RESERVATION SYSTEM A car rental is a company that rents automobiles for short periods of time (generally ranging from a few hours to a few weeks) for a fee. It is often organized with numerous local branches (which allow a user to return a vehicle to a different location)‚ and primarily located near airports or busy city areas and often complemented by a website allowing online reservations. Car rental agencies primarily serve people who have a car that is temporarily out of reach
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Problem Case Study How to Listen How to Listen A CASE STUDY ON MANAGING NEGATIVE FEEDBACK FROM CONSUMERS A CASE STUDY ON MANAGING NEGATIVE FEEDBACK FROM CONSUMERS Version 1.0: 7 December 2011 Presented by: Amanda Scobie Introduction to Tayto Case Study Tayto Group Limited‚ a potato crisp company based in Co. Meath‚ Ireland‚ was established in 1956 and is now currently owned by Largo Foods. They are the largest snack-food company in Ireland holding 49% of the snack-food market share
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MANAGEMENT INFORMATION SYSTEMS Case Studies Case Study 1: A Giant Step for Mattress Giant (May 2007) Mattress Giant is one of America’s largest bedding retailers‚ with 240 stores in 14 states. For years‚ the company spent more than $20 million (about RM70 million) annually‚ about 10 percent of its revenue‚ advertising to people in their mid-30s‚ whose household income was $30‚000 - $40‚000 (about RM105‚000 - RM140‚000) per year .and who drove domestic car. As it turns out‚ the company
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INTRODUCTION: The subject of car finance comprises the different financial products which allows someone to acquire a car with any arrangement other than a single lump payment. The provision of car finance by a third party supplier allows the acquirer to provide for and raise the funds to compensate the initial owner‚ either a dealer or manufacturer. For Business sector finance: Car finance is required by both private individuals and businesses. All types of finance products are available to either
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Best Buy Case Study: Baldridge Award Criteria (Customer Focus) By: Robert F. J. Gleadall‚ R.E.T. Quality Control System (BTE 313) Instructor: Michelle Zhang‚ P. Eng.‚ M. Eng.‚ M.Sc. February 15‚ 2014 Northern Alberta Institute of Technology (NAIT) Best Buy Case Study: Baldridge Award Criteria (Customer Focus) Introduction How does any company survive in today’s global market‚ whether they are large‚ small or indifferent? Today’s global
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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AEREN FOUNDATION’S Maharashtra Govt. Reg. No.: F-11724 SUBJECT:-E-COMMERCE MANAGEMENT COURSE : Total Marks : 80 Attempt all the cases Case 01 GM’s E-Business Strategy INTRODUCTION US-based General Motors (GM)‚ the largest automobile company in the world‚ was in trouble in the late 1990s. The company’s market share in the US automobile market had been steadily declining from a high of 50% in the late 1960s to a low of 28% by 1999.Analysts pointed out that GM had been in the grip of a vicious
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Beatty‚ former Detroit Chief of staff entangled in the infamous 2008 Detroit political sex scandal with then mayor‚ Kwame Kilpatrick opens up about the scandal and shares her story of self-redemption. December 1‚ 2008‚ is a day that remains in infamy for former Detroit Chief of Staff‚ Christine Beatty who was sentenced to 120 days in jail after pleading guilty to two felony obstruction of justice charges. Both Beatty and Kilpatrick were accused of an extramarital affair by Detroit Deputy Police
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1. CASE STUDY: ALICIA Alicia is a 28 year old female that has been referred for outpatient services after being admitted into an acute psychiatric ward for 5 days. Alicia complains of persistent numbness on the right side of her body‚ extending from her face down to her leg. Twice‚ Alicia was admitted into the hospital from the emergency room with a visible amount of paralysis on the right side of her face. After numerous tests‚ ruling out Bell’s Palsy and Parkinson’s disease‚ Alicia was sent
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