Customer Relationship Management “Customer relationship management is a comprehensive strategy and process of acquiring‚ retaining and partnering with selective customers to create superior value for the company and customers”. Importance of CRM * Identifying customer needs. * Identifying untapped business potential. * Identify strong & weak points of suppliers. * Benchmarking to achieve global excellence. * Help in rediscovering the customers and understanding them
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CASE STUDY 2 INTERACTIVE SESSION : TECHNOLOGY IS THE IPAD A DISRUPTIVE TECHNOLOGY ? 1. Evaluate the impact of the iPad using Porter’s competitive forces model. Traditional Competitor The traditional competitor for iPad are televisions‚ newspapers‚ books‚ music store and magazine. Supplier The iTunes music store changed the customer perception of album and music bundle. Now‚ customers have drastically reduced their consumption of album. Prefer to download one song at time. Customer
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played in various fields. Healthcare is used in clinics‚ hospitals‚ healthcare systems etc. because doctors are the one who can look after to one’s health. A Health Care System is a system consisting of an organization of people‚ institutions that provides healthcare services to the individuals. Healthcare Management
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Can Exercise Truly Make One Smarter TV shows‚ movies‚ have all used the theme of “brains versus brawn.” As a result many people believe that they are exclusive to one or the other. Many believe that to become strong you work out and to become smart you study. They are always separate activities and the ways in which a person builds up either are very different and exclusive to what they would like to become. This leads to the belief that when one exercises their body the only thing bulking up is
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Assignment 2 Rhodes v. Detroit Medical Center. Beryl Rhodes was visiting a patient at the Detroit Medical Center. Rhodes tripped and fell on a cord adjacent to the bed of the patient and sustained injury. The cord ran alongside the patient’s bed and went up to the head of the bed. It was not obstructed by any object. The floor was gray and the cord was black‚ so the cord had sufficient contrast to be visible. The room was well lit‚ and evidence shows there was adequate lighting for the cord to
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English‚ i can travel to any place or any country which i like. English is commonly spoken throughout much of the world due to Great Britian’s expansion during the colonial age. People in Australia‚ New Zealand‚ Canada‚ parts of Africa‚ India‚ and many smaller island nations speak English. English is the commonly adopted second language in Germany‚ Norway‚ Sweden‚ Denmark and the Netherlands. Speaking English opens these countries and cultures up to me. I shall not find it hard to make others understand
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Executive Summary Yuantong Car Group is the biggest car marketing group in Zhejiang. This project’s aim is to open a fast car care store of Yuantong Car Group in the western part of Hangzhou in order to offer best service and hospitality to drivers. Our market survey shows that there is an increasing number of private cars in Hanghzou. And a fast car care store will be very promising. Yuantong Fast Car Care Store will be located on Fengtan Road where there are some big residential areas，people
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CASE STUDY III-1 Consumer and Industrial Products. Inc. is a large manufacturer of a wide variety of products. The company is headquartered in the United States and has several plants all around the world. The large amount of operations requires the company to have updated IT systems. When dealing with a huge number of customers‚ the proper database and storage of information plays a crucial role. Back in 1993‚ the company’s Director‚ Ted Anderson‚ launched the
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Writing about literature - an essay THE CAN-CAN: WHAT CAN AND WHAT CAN’T? By Huy Phát A popular provocative dance move in the Broadway shows in 1950s has been chosen as the title for this short story “The Can-can” of Vivante about a man having a love affair while his thought was wandering around “somebody doing the can-can”- his wife back home. The can-can therefore does more than just being the title‚ its repeated recurrence in the story recognizes itself as a noteworthy symbol and also contributes
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Detroit had been in decline since it was rocked by race riots in 1967. Since then‚ there has been a real drop-off in investment and economic development in the city. Like a lot of other cities in the American northeast and Midwest‚ it was badly affected when factories moved south or out of the country‚ but was harder hit because it was a one-industry city. Most big cities have more than one industry‚ but Detroit’s economy was completely centered on the automobile. When the Recession hit‚ Detroit
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